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Customer Service Pharmacy

Location:
Delaware, United States
Posted:
November 13, 2018

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Resume:

Nicholas Clemente

***** ***** ****** ***** ******* Virginia 22032 716-***-**** ac7oqt@r.postjobfree.com

Objective

Experienced retail pharmacist with a diligent work ethic in the pharmaceutical industry seeking a position to advance knowledge and patient outcomes. Accomplished in community pharmacy, medication therapy management, and educating with dual licenses in both New York and Virginia (and soon Washington D.C.) and willing to relocate. Passionate and intentional regarding comprehension of medications and the importance of understanding and treating disease states. Only with superb knowledge can we expect superb outcomes.

Work Experience

HARRIS TEETER PHARMACIST PRN VARYING 0-20 HRS/WK 3/15/2018 – CURRENT

Educated and counseled patients and caregivers on prescription and OTC medications as well as disease states, insurance inquiries, and current guidelines.

Attentively listened and addressed patient concerns while analyzing their prescription profiles.

Intervened on patient’s behalf when drug therapies or health goals were inadequate and collaborated with healthcare professionals to maximize positive outcomes for patient therapies and conditions.

Provided world-class customer service in efforts to increase loyalty and customer satisfaction.

Provided Medication Therapy Management for patients to ensure current medical guidelines are followed while checking for proper usage and expected relief from medications.

Guided providers on proper dosages and prospects of current therapies; making necessary adjustments to increase healthy outcomes and eliminate or minimize negative side-effects.

Promoted and increased the administration of various vaccinations; adding to community well-being.

Assisted in management of store operations including but not limited to inventory, staffing, training, technology, and compliance of state and federal laws.

RITEAID PHARMACIST FULL-TIME 38 HRS/WK 8/8/2008 – 2/19/2018

Warmly engaged customers creating opportunities for loyalty by means of education, recommendations, and addressing patients concerns.

Created open-dialogue with both staff and fellow healthcare professionals related to drug information, medical and general inquiries, and pharmacy law.

Provided Medication Therapy Management exceeding corporate monthly targets by 10 - 15% while inspecting for proper usage, adherence, treatment for disease states, and patient goals.

Intervened for multiple patients to meet or exceed therapeutic objectives in conjunction with fellow healthcare professionals and current guidelines.

Guided fellow nurses and doctors on proper dosages and expectations of current therapies; making necessary adjustments to increase healthy outcomes and comfort while eliminating or minimizing negative side-effects.

Provided detailed but informative explanations of medications, disease states, and devices to increase patient understanding and improve outcomes to therapeutic regimens.

Compounded numerous creams, ointments, solutions, and suspensions.

Preceptor to pharmacy students from the University at Buffalo; enhancing their education, insight, and experience.

Promoted various immunizations to children, adults, and elderly patients, improving community health and exceeding annual targets between 1 – 9%.

Managed, supervised, and trained numerous associates to promote better work-flow and minimize errors.

Experienced in managing high-volume stores overseeing pharmacy interns and up to six technicians at a time; improving fill-time by 12-33%, depending on location.

Management of store operations including but not limited to inventory, staffing, training, technology, and compliance of state and federal laws.

Education

PHARMD UNIVERISTY AT BUFFALO 5/2008

Undergraduate: GPA 3.657, Dean’s List, Community Service

Graduate: GPA 3.498, Teaching Assistant, Community Service

A.A. NASSAU COMMUNITY COLLEGE 5/2003

GPA 3.97, Dean’s List, Summa Cum Laude, Nominee for Valedictorian

Certifications

REGISTERED PHARMACIST:

Virginia Board of Pharmacy Number: 020******* 1/5/2018 – Current

New York Board of Pharmacy Number: 052829 8/14/2008 – Current

CPR:

American Heart Association 5/23/2014 – Current

Skills

Customer Service Driven Computer Literate Presentations Instruction

MS Office Interpersonal Communication Diplomacy Integrity

Prioritization Accuracy Management Counseling Timeliness

Observant Multitasking



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