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Executive Assistant Customer Service

Edmonton, Alberta, Canada
November 13, 2018

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**** ** ****** ** ********, AB T*C 0L1


Square One Shopping Centre

HR Department

Dear Sir/Madam:

As an accomplished professional offering over 3 years of expertise implementing comprehensive programs in organizational development and training, I offer a combination of leadership and proven success in multiple industries. Seeking to contribute to an organization such as yours as an HR Coordinator, I have included my resume for your consideration.

I possess decisive strengths and ‘big picture’ thinking which have enabled me to analyze process gaps, create strategic plans, and drive organizational change to create robust and efficient change management strategies. I have a strong background in situational analysis, problem resolution, relationship management, business management, and leadership development.

A sample of my many achievements includes:

Recommending strategies for CEOs regarding how to effectively implement change in their organizations, and how to redirect and withstand the likely responses to changes, resulting in compliance and adoption of new programs.

Motivating CEOs and supervisors to apply abstract conflict resolution and relationship-building concepts to minimize turnovers and maximize operational improvements and generate bottom line growth.

For a more detailed presentation of my skills and background, please review the enclosed resume below and feel free to contact me at your earliest convenience.

Thank you in advance for your consideration and I look forward to hearing from you.




June 2011 High School Diploma in Mathematics

May 2015 Bachelor Degree in Business English and Communications

April 2018 Human Resources Management Diploma


Executive Assistant May 2017 - Present

Quraishi Law Office

Work closely on WCB (Workers’ Compensation Board) Cases

Correspond with Case Managers, Resolution Specialists at the DRDRB (Dispute Resolution and Decision Review Body), and Appeals Advisors and Hearing Chairs at the Appeals Commission

Keep WCB cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney

Help develop cases by maintaining contact with all parties involved in the case; scheduling depositions; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports

Keep clients informed by maintaining contact; communicating case progress

Maintain case costs by verifying outstanding balances with attorney, clients, and providers

Support case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review

Enhance trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes

Enhance personal knowledge by participating in educational opportunities; reading professional publications

Accomplish organization goals by accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Complete administrative duties such as making copies, answering and directing phone calls and greeting clients

Coordinate appointments, including all correspondence and logistics necessary

Manage legal documentation in strict confidence

In charge of Accounting duties including preparing monthly statements, billing clients and paying the office regular expenses by using online Accounting Softwares such as QuickBooks

Establish recruiting procedures and requirements by studying organization plans and objectives; meeting with lawyers to discuss needs

Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites

Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements

Responsible for hiring all employees, performing employee orientation and ensuring training is completed

Accomplish human resources and organization mission by completing related results as needed

Office Manager January 2016 – October 2016

Mosaic Granite &Marble

Plan, organize and control the office administration

Develop budgets and implement accordingly

Work with human resource departments and hire candidates within the estimated budget

Coordinate with the accounting team and carry out financial transactions

Perform bookkeeping processes and organize the storage of data

Calculate and organize the office space efficiently

Introduce new policies, rules and regulations

Organize induction and training sessions for the new employees

Bilingual (French and English) Bank Customer Service Representative September 2014 – July 2015

Zitouna Bank

Work with and advise customers in opening accounts and performing transactions

Collect customer information and input into the system

Preserve financial confidentiality and privacy

Assist customers with taking out different types of loans (personal, auto, home equity)

Meet with new bank customers to explain all the services and features the bank has to offer

Place phone calls to current bank customers for account changes or suggested options

Human Resources Assistant/Coordinator June 2013 – July 2014

APS Staffing

Greet internal and external candidates and setting up interviews

Responsible for hiring all employees, performing employee orientation and ensuring training is completed

Complete full cycle recruitment for casual employees

Meet with new employees on their first day to complete an orientation and documentation session

Prepare all extension letters and transactions in the HR system for temporary employees

Provide administrative support functions

Respond to inquiries and providing information with respect to internal and external competitions

Conduct all disciplinary actions and document conversations

Compose all employee correspondence (offer letters, salary change, disciplinary etc…)

Prepare record of employments

In charge of group benefit plan (enrollments, changes, terminations, disability applications, claim forms etc.)

Ensure all credentials of all different positions are valid (Technician certificate, driver’s license)

In charge of keeping all database up to date (renewals, changes, cancellations)

Ensure the company’s performance management system is current and implemented by all managers

Human Resources Intern June 2012 – June 2013

APS Staffing

Assist HR manager throughout recruitment process

Manage job positions

Develop pre-screening questions

Edit and publish job advertisements

Provide administrative support

Maintain and update company’s organizational charts


French, Arabic, English, Spanish


Interpersonal and written communication

Process implementation

Strong verbal communication

Team leadership


Conflict resolution

Methodology implementation

Clerical support

Extremely organized

Data management

Staff development

Team liaison

Client assessment and analysis

Materials preparation

Data entry

Interpersonal and written communication

Methodology implementation

Data analysis


Available Upon Request

Contact this candidate