Diquan K. Julius

***** ****** **** *****, *****, MD 20774 C: 240-***-**** ac7oom@r.postjobfree.com

SUMMARY

Skilled IT Specialist offering superior technical knowledge for work in a fast-paced environment and seeking an information technology position that will challenge my technical skills, help build my career, and allow me to benefit the company in a cooperative manner.

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EDUCATION

Bachelor of Science: Computer Science 2010

South Carolina State University Orangeburg, SC, United States

Gold Medallion Recipient

EXPERIENCE

SC State, Orangeburg, SC September 2008-May 2009

Tutor

Provided assistance to students in all general areas concentrating in math and computer science classes.

BBG, Washington, DC May 2009-August 2009

IT Specialist (Intern)

Assisted and shadowed trained IT Specialists to help enhance my knowledge of computer systems while taking on multiple projects of my own.

BBG, Washington, DC June 2010-August 2010

IT Specialist (Intern)

Assisted and shadowed trained IT Specialists to help enhance my knowledge of computer systems while taking on multiple projects of my own.

BBG, Washington, DC January 2011-Present

IT Specialist (Customer Support)

Manage user accounts in active directory

Deploy workstations with updated OS images after creating project plan for expected time of service for all managers

Manage VPN accounts using the Entrust system

Use Ghost Cast to clone hard drive images

Troubleshoot printers, scanners, and cameras for agency use

Manage user accounts in Microsoft Outlook emailing systems

Perform triage for all networking issues

Perform office PC moves to desired locations

Supervise interns and experienced them with hands on training

Create and manage workload through Footprints ticketing system

Manage all agency portable devices such as cell phones, laptops, iPads, and other tablets that require email for work purposes

Manage Iron Key devices for mobile workspace access

Upgraded entire agency to Microsoft Office 365

Use PowerShell scripting to run reports from active directory for management

Build and run network cables for network connectivity

Manage office website on SharePoint

Migrate user community from onsite network storage to One Drive

Create team sites in MS SharePoint 2013

Manage Shared Drive content transfer to MS SharePoint Document Libraries

Use remote technology such as Team Viewer and Remote Desktop to assist customers

BBG, Washington, DC June 2017-September 2017

IT Specialist (Networking - Detail)

Maintained agency broadcast equipment for daily log

Monitored agency satellite channels to manage continuity of programs

Assisted with initial process of transferring data over to MPLS system

Created and ran network cables for NCC hardware such as servers, computers, and transmitters

HIGHLIGHTS

Advanced in troubleshooting computer problems

Advanced in all Microsoft Office tools 2010 and higher

Proficient in languages C, C++, SQL, and Java

CompTIA IT Fundamentals Certification

Micro Certification in Cloud Computing

Continuing Education in Office 365 Web Content Management/SharePoint

Continuing Education in Microsoft SharePoint

Continuing Education in Microsoft InfoPath

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