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Employee Relations Human Resource

Prospect Heights, Illinois, United States
November 13, 2018

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BARBARA LIETZ 630-***-**** Chicago Metro

Human Resource professional with achievements in staffing, training and coaching, and employee relations. Background includes regulatory compliance and successful process improvements and implementations and other functions to meet company’s objectives.


LaSalle Network, Contracted to Trustmark Lake Forest, IL October 2018 – Present


Enrollment Specialist performing various enrollment duties within healthcare. Maintain knowledge of programs and plans being offered to educate clients’ participants on the advantages of each available option. Committed to dispensing accurate information of each available option.

Kentech Consulting, Inc., Chicago, IL December 2017-July 2018

People Talent Manager

Oversee successful planning, implementation and evaluation of employee relations and human resource policies, programs, recruiting, security and safety and best practices

Restructured recruiting, onboarding, paid time off, timekeeping and payroll processes for improved retention, new hire productivity and efficiencies building platforms through online HCM software

Reviewed and restructured sick time, paid time off and new parental leave policies for legal compliance, best practices and improved morale

Negotiated contracts and built partnerships with professional staffing agencies through regular communication on recruitment updates, strategies and address temp-to-hire contractors’ performance

Rewrote job description, performed compensation analysis and established score cards for non-exempt roles

Responsible for full-cycle recruiting for permanent internal staff and contractors including on-site Hiring Events

Onboarded and maintained relationships and compliance with Independent Contractors in the field

Created and facilitated a Leadership workshop program for Supervisors to educate, empower and improve morale

CareerBuilder Employment Screening, Rolling Meadows, IL 2000 – 2017

VP/Director – Verification and Credentialing Division

Staffed and championed division of 100+ employees executing complete, comprehensive reports in expected time frame. Accountable for productivity, quality and compliance standards, workflow, metrics and operating policies and procedures for $8M+ of company’s annual gross revenue

Employment Recruitment and Retention

Annually advanced about 23% of department staff into lateral or promotional roles matching talent and skills organizational gaps and needs

Averaged 97% staffed to capacity through forecasting, workload assessment, gap analysis and aligning business objectives

Negotiated contracts and built partnerships with professional staffing agencies

Attended and assisted with logistics of recruiting college campus and job fairs

Partnered with staff to meet hiring needs, screened resumes and participated in the interviewing and hiring decisions of over 1,200 candidates

BARBARA LIETZ Page 2 630-***-****

Onboarding and Training

Created and guided edited versions of department training manual and onboarding programs

Spearheaded project to redevelop behavior and skills assessments, on-boarding procedures and orientation company-wide improving new-hire turnover from 30% to 18%

Ushered changes and co-managed cross-utilization training programs to shift workflow, diminish inter-department bottlenecks and increase throughput average of 16%

Employment Development and Coaching

Structured training documentation to ensure a continuous learning environment and comply with industry regulations

Program and Project Management

Led department to ramp up resources supporting recent 60% growth (500% 5-year growth) fueled by acquisition, new business and new products

Slashed costs 18% per report participating in the vetting and implementation of third-party vendor

Heightened department efficiency 6% identifying improvements in operational processes and procedures

Instrumental in implementing second shift transitioning staff to 75/25, AM/PM ratio improving lead time, customer service and cost savings

Directed Employment Assessment division tailoring solutions for selection, development and succession planning. Negotiated contracts and built assessment vendor partnerships.

Performance Metrics

Executed Quality Assurance audit with quality guidelines and corrective actions to maintain the company’s ISO 9000:2008 certification and 98% accuracy rate

Drove improvements for throughput between 8% and 11% implementing hour by hour reporting and tracking controls for daily work flow strategy to achieve benchmarks and goals

Maintained and exceeded industry standard benchmarks in quality and turnaround time assisting clients in making educated hiring decisions


Richard J. Daley College, Chicago, Illinois Lean Six Sigma Certificate, March 2018


Business and Career Services, Inc., Arlington Heights, Illinois June 2017 – 2018

Present workshops, coach and assist job seekers with the practical tools, techniques and strategies to utilize SMART goals and strategies for successful career decisions and employment


Human Resource Management Association of Chicago, Member

Northwest Human Resource Council, affiliate of SHRM Member

Arlington Heights Chamber of Commerce, former Chair Person, Professional Women’s Council


Microsoft Applications (WORD, Outlook, Excel and Power Point)

Google Docs, SMARTRECRUITER, Workday, Zenefits, EasyClocking

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