BARBARA LIETZ
ac7oo2@r.postjobfree.com 630-***-**** www.linkedin.com/in/barblietz Chicago Metro
Human Resource professional with achievements in staffing, training and coaching, and employee relations. Background includes regulatory compliance and successful process improvements and implementations and other functions to meet company’s objectives.
PROFESSIONAL EXPERIENCE
LaSalle Network, Contracted to Trustmark Lake Forest, IL October 2018 – Present
Contractor
Enrollment Specialist performing various enrollment duties within healthcare. Maintain knowledge of programs and plans being offered to educate clients’ participants on the advantages of each available option. Committed to dispensing accurate information of each available option.
Kentech Consulting, Inc., Chicago, IL December 2017-July 2018
People Talent Manager
Oversee successful planning, implementation and evaluation of employee relations and human resource policies, programs, recruiting, security and safety and best practices
Restructured recruiting, onboarding, paid time off, timekeeping and payroll processes for improved retention, new hire productivity and efficiencies building platforms through online HCM software
Reviewed and restructured sick time, paid time off and new parental leave policies for legal compliance, best practices and improved morale
Negotiated contracts and built partnerships with professional staffing agencies through regular communication on recruitment updates, strategies and address temp-to-hire contractors’ performance
Rewrote job description, performed compensation analysis and established score cards for non-exempt roles
Responsible for full-cycle recruiting for permanent internal staff and contractors including on-site Hiring Events
Onboarded and maintained relationships and compliance with Independent Contractors in the field
Created and facilitated a Leadership workshop program for Supervisors to educate, empower and improve morale
CareerBuilder Employment Screening, Rolling Meadows, IL 2000 – 2017
VP/Director – Verification and Credentialing Division
Staffed and championed division of 100+ employees executing complete, comprehensive reports in expected time frame. Accountable for productivity, quality and compliance standards, workflow, metrics and operating policies and procedures for $8M+ of company’s annual gross revenue
Employment Recruitment and Retention
Annually advanced about 23% of department staff into lateral or promotional roles matching talent and skills organizational gaps and needs
Averaged 97% staffed to capacity through forecasting, workload assessment, gap analysis and aligning business objectives
Negotiated contracts and built partnerships with professional staffing agencies
Attended and assisted with logistics of recruiting college campus and job fairs
Partnered with staff to meet hiring needs, screened resumes and participated in the interviewing and hiring decisions of over 1,200 candidates
BARBARA LIETZ Page 2 630-***-**** ac7oo2@r.postjobfree.com
Onboarding and Training
Created and guided edited versions of department training manual and onboarding programs
Spearheaded project to redevelop behavior and skills assessments, on-boarding procedures and orientation company-wide improving new-hire turnover from 30% to 18%
Ushered changes and co-managed cross-utilization training programs to shift workflow, diminish inter-department bottlenecks and increase throughput average of 16%
Employment Development and Coaching
Structured training documentation to ensure a continuous learning environment and comply with industry regulations
Program and Project Management
Led department to ramp up resources supporting recent 60% growth (500% 5-year growth) fueled by acquisition, new business and new products
Slashed costs 18% per report participating in the vetting and implementation of third-party vendor
Heightened department efficiency 6% identifying improvements in operational processes and procedures
Instrumental in implementing second shift transitioning staff to 75/25, AM/PM ratio improving lead time, customer service and cost savings
Directed Employment Assessment division tailoring solutions for selection, development and succession planning. Negotiated contracts and built assessment vendor partnerships.
Performance Metrics
Executed Quality Assurance audit with quality guidelines and corrective actions to maintain the company’s ISO 9000:2008 certification and 98% accuracy rate
Drove improvements for throughput between 8% and 11% implementing hour by hour reporting and tracking controls for daily work flow strategy to achieve benchmarks and goals
Maintained and exceeded industry standard benchmarks in quality and turnaround time assisting clients in making educated hiring decisions
EDUCATION & CERTIFICATION
Richard J. Daley College, Chicago, Illinois Lean Six Sigma Certificate, March 2018
VOLUNTEER
Business and Career Services, Inc., Arlington Heights, Illinois June 2017 – 2018
Present workshops, coach and assist job seekers with the practical tools, techniques and strategies to utilize SMART goals and strategies for successful career decisions and employment
PROFESSIONAL AFFILIATIONS
Human Resource Management Association of Chicago, Member
Northwest Human Resource Council, affiliate of SHRM Member
Arlington Heights Chamber of Commerce, former Chair Person, Professional Women’s Council
TECHNICAL SKILLS
Microsoft Applications (WORD, Outlook, Excel and Power Point)
Google Docs, SMARTRECRUITER, Workday, Zenefits, EasyClocking