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Customer Service Manager

Location:
Corona, California, United States
Posted:
November 13, 2018

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Resume:

Karime Farhat

Brea, CA

714-***-****

ac7onw@r.postjobfree.com

SKILLS

● Efficiency and Time Management

● Interpersonal Skills

● Organized and Team Oriented

● Conflict Resolutions and Solutions

● Bilingual: Arabic and English

EXPERIENCE

Goodwill, Brea, CA- Manager

May 2018 - Present

● Manage the floor; banking; creating employee schedule; customer services; call center.

Tyson Foods, Rancho Cucamonga, CA- Supervisor

August 2017- April 2018

● Training employees; enforcing systems, policies and procedures; maintain workflow.

O’Reilly Auto Parts, Dearborn, MI- Assistant Store Manager 2015- September 2017

● Responsible for the sales, profitability, appearance, and overall operations of the store.

● Answering phone calls from customers with products questions and concerns

● Place orders through online website for products not available in store for customers.

Home Depot, Cypress, CA- Sales Associate

2014 - 2016

● Greeted, recommended products, and provided customer service

● Focused on customer satisfaction, merchandising opportunities, and superior product knowledge

Summerland Auto Parts, Garden Grove, CA - Office Manager 2001- 2014

● Reviewed and approved supply requisitions, answered phones, processed online orders, and provided customer service

● Generating new improvements for existing products.

● Answering phone calls from customers with products questions and concerns.

● Place orders through online website for products not available in store for customers.

EDUCATION

Cypress College, Cypress, CA- Bachelor Degree in Business Admin. 1997- 2001



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