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Customer Service Social Media

Montreal, Quebec, Canada
November 13, 2018

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Operating Systems • Windows 7• Windows 8 • Windows 10 Applications MS Office: Word • Excel • PowerPoint

Social Media LinkedIn • FB • Twitter • Google+ • Instagram • Snapchat

Languages French and English Spoken & Written [Advanced] • Spanish Spoken & Written [Basic]


Bachelor of Arts – Sociology and Co-op (Specialization-60 credits) 2017- 2021 (Expected) Concordia University, Montreal, QC

Member of the Institute for Co-operative Education

Minor in Interdisciplinary Studies in Sexuality (21 credits)

Relevant Courses: Advanced Statistics and Research Methods

Student Body at Large for SOCI and ANTH Student Union (SASU) & Note Taker for the Student Accessibility Centre

DEC in Social Sciences - Psychology Profile 2015 - 2017

Dawson College, Montreal, QC

Honour Roll (2016 & 2017) & First Aid Team (FAT)


Lifeguard (Various locations) June 2012 – Present

PLPS, Ville de Montréal, Sainte-Justine Hospital & Rockhill Apartments, Montreal, QC

Manage over hundreds of customer complaints in regard to the pool schedule and regulations by listening to the clients’ feedback.

Demonstrate an excellent level of concentration by ensuring the well-being and safety of thousands of beach clients, 20 special needs children and elder pool-goers.

Data Analyst May 2018 – August 2018

Major Wire Industries Limited, Candiac, QC

Modelled the backlog, production, purchases and sales data with the use of an open-source Business Intelligence (BI) software (a statistical package).

Understood the rules of working with relational database and requested quantitative/numerical data from the system programmer through Structured Query Language (SQL).

Managed to find the provenance of the weekly bookings data, cleaned up the data and optimized an algorithm by tweaking the data, which helped the employer to confirm the reliability and validity of the data.

Built two dashboards regarding the firm’s 2017-2018 opened and invoiced orders that is used in four additional plants located across North America.

Waitress (Various locations) October 2012 - November 2016

Mucho Burrito & Gourmet Santé, Brossard, QC

Developed multi-tasking between customer service and food preparation for 200 clients.

Learned specific food recipes and offered an effective speech with client through business experience.

Understood the means of competition assessment with nearby food chain restaurants.

Store Manager November 2013 - April 2015

Poirier Dry Cleaner, Saint-Lambert, QC

Maximized customer satisfaction by simultaneously executing at least 50 orders via the phone and the store counter per work shift.

Achieved to represent the company by completing night shifts alone and developed strong computer skills by using a cash management software.


Cooking Staff (Various locations) August 2015 & January 2018 – August 2018 Parkside Ranch & Chez Doris, Montreal & Magog, QC

Prepared and cooked the food for more than 500 campers and washed the dishes after every meal.

Served the Saturday breakfast to 50 clients.

Co-op Ambassador 25 August 2018

Concordia University, Montreal, QC

Welcomed and celebrate the incoming class.

Imparted relevant university and Co-op information and created a network for students and their families.

Medal Ceremony Giver 18 May 2018

Longueuil, Montreal, QC

Gave the final medals to the participating runners at the SSQ Maration of Longueuil

Research Participant 16 May 2018

Concordia University, Montreal, QC

Answered a personality assessment questionnaire regarding one’s overall experience in the sociology program.

Member Association Councillor January 2018 - April 2018

Concordia University, Montreal, QC

Represented the Student Union of Sociology and Anthropology (SASU) by sitting down and discussing in detail about the involvement of each department of the Arts and Science Federation of Associations (ASFA) for the 2017 – 2018 academic years.

Co-op Student Panelist 10 February 2018

Concordia University, Montreal, QC

Answered interrogations regarding the Co-op experience as a student who has applied to job postings, created professional affiliations in the workforce and encouraged future undergraduate students to join the Institute for Co-operative Education in order to improve their professional experience.

Helper (Various locations) August 2015 – July 2017 & September 2017 – December 2017

Dawson College & Sainte-Justine (CHU), Montreal, QC

Replaced posters on boards across the campus for the Leadership and Campus Life (CLL) and tour guided new students.

Cared for patients and assisted nurses for extracurricular help.

Guide and Greeter (MedGames) 6 - 8 January 2016

University of Montreal, Montreal, QC

Informed 3000 students about the different stations allocated for different universities throughout the UdeM campus.

Collaborator January 2015 - May 2015 Dove Self-Esteem Project, Montreal, QC

Created a campaign for self-esteem to encourage 300 scholars to build their personal inner confidence.

Greeter 27 March 2015 Héma Québec, Montreal, QC

Welcomed 200 donators at the entrance.

Fundraising Volunteer (Various locations) December 2014 & March 2015

Canadian Cancer Society & Food Drive, Brossard, QC

Helped raise money for the Canadian Cancer Society by selling daffodils.

Collected non-perishable food from house-to-house.

Organizer of the High school Talent Show September 2013 - February 2014 Marie-Victorin School Board, Greenfield Park, QC

Co-lead organizer and event planner handling all logistics for complex production for 350 spectators.


Concordia University, Montreal, QC

Mentorship Program September 2018 - Present

Mentee is followed-up by a Mentor who ensures the Mentee’s Co-op journey is appropriately completed.

Saint-Edmond Student Union, Greenfield Park, QC

Class President August 2013 - June 2014

Accomplished to modify the high school dress code and encouraged students to volunteer.


2010 - Present

Lifeguard: Bronze Medal • Bronze Cross •Emergency First Aid/AED• Anaphylaxis Rescuers •National Lifeguard- Pool and Beach

Saint-Edmond Student Union, Greenfield Park, QC

Alumni of Greenfield Park’s recipients 7 June 2015

Won an award that has shown dedication and passion inside the school community as well as outside the school district.

Mention in Quality of Language June 2014

Received a mention for Berce’s effort to have linguistically spoken and written well.

Mention in professionalism June 2011

Congratulated by the President for her professionalism during an emergency.


Travel Cuba • Bahamas • Italy • Sports Boxing • Swimming • Powerlifting • Passions Church • Volunteering • Reading

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