Express Logistics Professional having 24 years of Experience in Hub Operations. Expert in operations of the Air & Surface Freight shipments, Inbound and Outbound, ground operations and Transport Management.
Blue Dart Express Private Limited, Bangalore worked as Assistant Manager Hub Operations from 1994 to May 2018
Bangalore Hub is a hub of Origin, Transit and Destination operations, having higher volumes like 1500 MT per month and 1000+ clients per day.
Commercial shipments operations both inbound and outbound Air Freight and Surface Freight
Key customer accounts specialized services
Transport Network Planning & scheduling the fleets for both inbound and outbound
Warehouse operations includes Bay management, sorting, GST paperwork & Ramp operations
Response to Customer query on shipments pickup, delivery and dispatch status.
Staff resource management, shifts and rooster includes outsource staff management
Contract Management includes Transport contract and Labour contract Management, SLA adherence, follow up.
Net service level upkeep and frequent monitor the gaps under various circumstances of peak operations and also in contingency operations.
First choice operation prioritize the Delivery and Pick up by various parameters defined for best of services to customers
Operations optimization by efficient planning through various studies and learning through the past years of operations and preparing for future demands
Capacity planning for Transport, People & System for peak loads, Festival loads etc, especially in terms of B2B operations and E commerce Delivery operations.
Last mile delivery operations,
Revenue upkeep, with ensuring the Freight weight Inspections, Audit, Dimensional weight calculation etc
Special Achievements in operations:
Net service level maintained at 98% .
100% Pickups and onward Transit.
100% Delivery ensured for the shipments on committed time.
Optimized operations to manage the turnaround time per connection either inbound or outbound and ensured perfect in sorting & connection.
Cost per kg of operations maintained and reduced on the possible areas of operations.
Certifications and Training:
Certificate in IATA dangerous goods training obtained in 2013.
Training in Material handling systems, equipments etc.
Best Employee awards many times.
Marital Status : Married.
Date of Birth : 10-06-1969
Education : B.Sc maths & MBA (Supply chain)
Residential Address : Plot no 37,
Door no. 5/109.A,
Chennai - 91.