C* Swannie Ln
East Windsor, NJ. *****
Information Tech and System Administrator seeks employment as an InfoTech/Systems Administrator in either an IT or AV role remotely or onsite support.
Dedicated Support Specialist with over thirty years experience supporting multiple location environments. Skilled problem solver over cross platforms Windows Linux Mac and Android. Troubleshoot and repair across various vendors IBM, HP Compaq, Cisco, Microsoft and many others. Also familiar with Audio/Video Vendors as well. Crestron, Polycom, AMX etc. Experience in diagnosing issues with HP, TI, Epson, Okidata and other band, laser and dot printers. Also familiar with Xerox, Canon, Ricoh and Konica copiers and network printers
2002-2018 Video Corporation of America
Provided End User Help Desk Services on all levels 1,2,3
Updated over 500 units to Windows 10
Configuration, Installation and Upgrading of End User computing and communications, services and software
Perform Help Desk Monitoring with various tools Remote Desktop, Nagios, HyperV Manager, Citrix, VmWare Airwatch and many others
Troubleshoot Hardware of all types Servers, Pc’s and Printers. Mitel Phone System as well
Manage Active Directory Services and Office 365 groups, licensing etc.
Participate in IT Technology and capabilities Planning
Experience in all Levels of Server Software Windows, Novell and some Unix.
1998–2002 GAM Information Systems Inc.
Provided onsite and consulting services for various sized companies.
Managed an Intranet site for existing support client as well as content and software support.
Managed Novell and Microsoft Servers for Intranet, SQL, ADP Payroll Services and connectivity for printing and file services.
Managed a group for support of desktop operations including software, hardware and prioritize tickets for critical issues
Support for desktop applications and hardware as well in a Wan environment
Installation and support for Microsoft and Novell platforms.
Experienced in Windows 95, 98, NT 4.0 and 2000 server and desktop
As well as Novell 3 .11, 3.12, 4 and 5 server software.
Experience in backup hardware and software as Cheyenne and Veritas products and various tape hardware ie. HP. Exabyte and others.
Involved in desktop configurations hardware and software rollouts to various offices nationwide with vendors as HP, Dell, Compaq and IBM.
1995-1998 DSR Senator Lines
System and hardware support in Novell 3.12 and 4.11 environments.
Help desk for multiple site locations and remote users.
Desktop support in a Windows 3.11, 95, 98 and NT 4.0 .
Managed terminal servers, connectivity,hubs and switches
Responsible for over 1000 users nationwide for remote and local software and hardware issues with various vendors ie. Hp, Compaq, Dell, and others
1989–1995 Emtec Inc.
Managed a Production Department of 25 People
Provided on site support for Fortune 500 clients.
System Administrator for an onsite client.
Supervisor in the configuration department for new products.
Network server production in Novell and Windows NT. environments.
Supported multiple platforms in Windows and Novell.
Managed a support production group for end user delivering new products
Involved with various vendors as Compaq, IBM, Epson and others.
2002Middlesex County College
Certificate in Web Development.
1984–1986 Thomas Edison College
Associates Degree in Computer Systems and Robotics
Extensive electronics and computer language programming.
2017 Polycom Real Presence Clariti Sales and Training
2016 Procore Certification in all Phases of Study
2015 Cisco ICND2.0 Part 1 and Part 2
2012 Citrix Xen App 6.5
2012 Windows Server Configuration 2008
2012 Windows Exchange 2010 Configuration
2006 Windows Exchange Server 2003 Configuration
2005 Windows Sql Server 2000
2005 Citrix Presentation Server 4.0
2004 Linux Certification
2000 Netware 3.1, 4, 5 Certification