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Mechanical Engineer Service

San Francisco, California, United States
November 12, 2018

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A Certified ServiceNow, competent professional with around 1+ years of IT experience including 8 months of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management.

Experience in designing, development, and implementation of ServiceNow Platform ITSM application.

Familiar with different ServiceNow releases Eureka, Fuji, Geneva, Helsinki, and Istanbul.

Hands on experience in creating Users, Roles, and User Groups.

Experience in working with ACL’s.

Configuration and customization of Helps, Change/Incident/Problem/Asset Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies, SLAs in ServiceNow and UI Actions depends on user requirements.

Hands on experience in creating Approval Rules and Assignment rules.

Having hands on experience in migrating using various migrating tools to ServiceNow.

Having Extensive knowledge on Access controls, Security, minor enhancements such as form or workflow editing.

Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to

Familiar with ServiceNow Performance analytics and reporting.

Good knowledge about IT Infrastructure Library (ITIL) standards which are helpful in Development and customization


Working experience on Glide Ajax, Glide Record.



ITIL, ServiceNow, ITSM and LDAP

Programming Languages

JavaScript, jQuery, Json


ServiceNow, HP Service Manager, SDLC

Web Technologies

HTML, CSS, Angular js


Microsoft SQL Server, Oracle, MySQL


Agile, Scrum, Design Patterns

Other Tools

Eclipse, QTP, SCCM, Microsoft Visual Studio, MS Office, Client Script/Calling server side, code using Glide Ajax in Client Script


Service Now, Bmc Remedy

Reporting Tools

Crystal Reports 9, Remedy Reports


Master’s Degree: Eastern Illinois University, Computer technology, 2017, GPA 3.6

Bachelor’s Degree: Gitam University, Mechanical Engineer, Andrapradesh-India-2015


Auto Desk, San Francisco June 2018 – Present

Role: ServiceNow Developer


Performed configurations and customizations of ServiceNow applications like Service Catalog, Incident and Change. Involved in working and developing of ServiceNow plugins and customizations.

Developed solutions using JavaScript,Web Services REST, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools.

Worked on Glide Ajax and Glide Records for scripting and UI actions.

Created and Tracked support cases with ServiceNow. Created a lot of client's scripts/UI policies also with a lot of high-level customizations like attaching a custom event and DOM-injection with JQuery and Prototype.

Worked on Problem Management by fixing the issues using the knowledge management documentation.

Experience in creating UI pages and macro templates using apache jelly.

Hands-on experience in writing jelly script to create web pages from a high-level page description using templates from the existing library.

Created Business Rule, UI Action by using Glide Script.

Worked on LDAP integration to update the users and groups.

Environment: Service catalog, Asset Management, Analytics, Incident Management, Problem Management, JavaScript, ITIL, UI actions, Ajax, Glide Record, Html, Xml, jQuery, Jelly Script, Glide Script, LDAP

ServiceNow, Santa Clara, CA Feb 2018 – May 2018 Role: Jr. ServiceNow Developer


Maintaining and supporting Service Now operational functions.

Building reports, gauges, and home pages.

Maintaining service level agreement (SLA) and monitoring an SLA workflow

Create service catalog and workflows related to it.

Implementing new functionality in any modules.

Created new Business Rules/Script Includes/Client catalog script/client Script using JavaScript and AngularJS.

Involved in various PPM enhancements.

Good knowledge of latest version of object oriented JavaScript Libraries like Angular js, Node.JS,

Managed the activation status, profile, and roles assigned to each user in ServiceNow.

Environment: ITIL, LDAP and SSO integrations, SOAP, JDBC and ODBC.

BHEL, Hyderabad INDIA Feb2014 - June2014



Responsible to monitor the CNC machines and help in operating

Worked on various Lathe Machines and involved in granding, boring and finning process

Involved in Forging and molding process

Involved in Different types of weldings like T joint, Lap joint, overlap joint etc

Learning experience on 3000RPM Turbine manufacturing

Involed in tool designing like CAD, Catia and Machine designing.


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