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Cloud System Administrator

St. Louis, Missouri, United States
November 12, 2018

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Kobi Key

**** ******** *****, **********, ********, 63119 Drive, Shrewsbury, Missouri, 63119, 314-***-****

Professional Experience:

Midwest Technology Firm, St. Louis, Missouri – June 2018 to Present

Midwest Technology Firm, is a managed service firm heavily based on the Microsoft Stack and offerings.

Cloud Systems Administrator (Assistant)

Learn and demonstrate all things related to Office 365 and Azure AD. Not limited to but including end user support, all administrations portals, troubleshooting, and configuration.

Assisted with a full client migration from Exchange to Office 365.

Built sandbox labs showcasing the various services and offering within Microsoft Azure.

Royal Canin USA, Saint Charles, Missouri

At Royal Canin, we make the most precise and effective nutrition for cats and dogs based on size, age, lifestyle, breed and to address specific needs.

Desktop Support Engineer – September 2017 to September 2018

My team is the second tier of IT related help for employees of Royal Canin. We deal with active directory accounts, passwords, server access, drive access, and most other end user needs.

Currently with the site IT operations team I assist with the following:

oHandling employee IT related issues for all Royal Canin US and Canada sites through ServiceNow

oSetting up new hire workstations, phones, and tablets with company images and builds

oTroubleshooting employee connectivity to on-site networks as well as the VPN

oHandling purchases and cost deviation for IT related equipment for various departments

oHandling the shipping of equipment to and from user sites

oHandling user privileges through active directory and Dell Active Roles

oAssisting in the deviation operating system and application upgrades

oAssisting with various site migrations from Windows 7 to Windows 10

oHandles the creation of both hard and soft Cisco VoIP phones for users

World Wide Technology Inc., St. Louis, Missouri

World Wide Technology provides revolutionary technology products, services, and supply chain solutions to customers around the globe.

IT ATC Technician (Intern & Full Time) – December to January 2016 / June to September 2017

My team physically handled installing equipment needed in the data center for customer proof of concepts. The gear was unboxed, put together, installed, and cabled in one of our many racks we have in one of our three Advanced Technology Centers (ATC’s)

During my time with the rack & stack team I assisted with the following:

oRe-cabling the core of the ATC

oInstalling and cabling several devices for multiple proof of concepts for customers

oSetting up a World Wide Technology’s third data center from the ground up


Racked, cabled, and configured a CCNA Lab in our datacenter for employee training.

Troubleshot configuration issues on several devices in our data centers for engineers.

Assisted in the racking and cabling of 200 servers for a tier 1 customer in our data center.

Assisted with the inventory management of loose device rails across three datacenters.

Technical Operations Network Engineer (Intern) – May to August 2016

My team oversaw the configuration of all the equipment put into the ATC data centers to be used for customer proof of concepts. Each piece of gear had to be put on the proper network and named correctly, including set up for what the customer wanted to simulate their actual production environment.

During my time with the Technical Operations Team I assisted with the following:

oIdentifying which fiber extender switch (fex) ports in our data center were not being used and creating a detailed list of the engineers

oDefaulted all the un-used ports on the fex’s for them to be used on future proof of concepts

oI helped install and configure an ESXi server that was needed in our data center


Completed the defaulting of core switch ports for a large proof of concept for a large customer in our data center.

Solved a configuration issue with the ESXi server that would not allow for the server to work in our environment.

Professional Services Developer (Intern) – May to August 2015

My team was developing a product called CPMigrator which migrates a built image to many workstations at once. These images are customer specific and eliminate the need to install programs on workstations one by one.

During my time helping develop this product I did the following:

oTested PowerShell scripts for errors and documented errors in Visual Studio

oHandle domain join scenarios and eliminated bugs that were found

oTested for program efficiency across different operating systems

oExplained the new features of our program to those who would be using the beta for their everyday tasks

oInsured our program did not have issues when joining different networks


Identified a domain join bug that would have been catastrophic if it had slipped into the beta.

Successfully helped trained the Service Desk on how to use CPMigrator 3 for employee workstation imaging.

Service Desk Analyst (Intern) – May to August 2014

Employee’s go to person when experiencing workstation related issues.

Repaired or sent out all malfunctioning machines brought in.

Repaired network connectivity issues for employees.

Imaged or reimaged workstations for employees, along with retaining old data if necessary.

Logged inventory in excel and input data into ServiceNow.

Identified and removed threats from employee workstations.

Handled tickets pertaining to various employee requests utilizing ServiceNow.


While at the Service Desk I developed a way to make sure the prompt for the imaging software to appear without having to restart the workstation. I was complimented on my findings by my peers and my processes were implemented in the next build of the imaging software.


Bachelors of Science in Business Administration, Computer Information Systems

oUniversity of Central Missouri – August 2013 to May 2017

Steward Scholar (Full ride for the CIS Degree Program)

Major Courses Taken:

Business Information Management (Overview of Microsoft Office)

Data and LAN (Overview of networking)

Programming in C#

Programming in Java

Database Management (Overview of using Access and MySQL)

System Analysis and Design (How to build and maintain networks)

Network Security (In depth over view of networking and security parameters)

Web Applications (Overview of HTML, CSS, JavaScript, MySQL in webpages)

System Architecture (Overview of software architecture schemes)

Windows Sever Class (Overview of Windows Server 2012 R2)

IBE – Created and ran a mock company’s technology department that raised money for a local veteran’s home

Certifications & Extracurricular Courses

MTA: Cloud Fundamentals

oObtained my MTA: Cloud Fundamentals Certification from Microsoft through Pearson Vue

MTA: Mobility and Device Fundamentals

oObtained my MTA: Mobility and Device Fundamentals Certification from Microsoft through Pearson Vue

Certified Cisco Entry-level Network Technician

oObtained my CCENT Certification from Cisco through Pearson Vue

Interconnecting Cisco Networking Devices Part 1 Course

oTaught by Rob Riker on

oPreparation course for the INCD1 which is half of the CCNA

Learn Microsoft Azure: The complete introduction

oTaught by Adrian Cantrill

oIntroduction course to Cloud Computing and Microsoft Azure

World Wide Technology Cyber University

oTaught by Matt Heffernan

oEight Week Course Over Summer Internship

Global Information Assurance Certification

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