Darin Black
LOS ANGELES, CA 90066
ac7oa3@r.postjobfree.com
EXPERIENCE
Desktop Support Technician May 2013 – Present
Keck USC Hospital, Los Angeles, CA
Responsible for heavy incoming desktop support requests
Responsible for installation, maintenance, trouble-shooting and deployment of existing and new computer systems.
Initiated, updated, and resolved daily trouble tickets in Footprints ticketing system
Assist in installation, maintenance and management of network system and network infrastructure.
Trouble-shoot computer related problems and implement solutions.
Troubleshoot and resolve various network related problems
Identify appropriate vendors and order computer hardware and peripherals.
Provide assistance to networking staff in installing applications, creating logins.
Created multiple fillable online forms intranet users saving time and money
Manage user profiles in Active Directory, add and deactivate
Scanned, updated and removed virus and malware infections
Ability to communicate effectively with all levels of management, coworkers, staff, vendors and customers.
Ability to adapt and adjust to a variety of situations affecting work performance.
Imaging and deployment of computers, monitors, printers
MIS March 2005 – May 2013
Integrated Networks – Los Angeles Cardiology, Long Beach, CA
Implemented real time server monitoring saving hours of company down time
Managed 150+ user node network thru physical and remote access
Initiated, updated, and resolved daily trouble tickets
Created and managed network user accounts and permissions
Managed and maintained firewall access, servers and company intranet
Diagnosed and repaired desktop and laptops saving thousands in outsourcing system repairs, System Imaging with Ghost and Storage craft
Scanned, updated and removed virus and malware infections
Responsible for ordering, installing and maintaining printers, high speed scanners, and computer systems
Recovered data from corrupted computers and backed up data regularly
Updated and managed computer systems inventory
Initiated and created web based user training guide thru PowerPoint
Lead Consultant January 2002 – Present
PC Help Los Angeles, Los Angeles, CA
Created company website
Performed on-site computer repair, hardware and software maintenance
Initiated, setup and maintained computer networks, wired and wireless
Updated client websites and design new websites
Trained clients on computer usage, web usage, document management, MS Office, computer security and on-line data backup
Implemented virus and malware software to remove infections in clients computers
Recovered data from corrupted Windows computers thru linux
Resolved printer and scanner problems, Installed new printers and scanners
EDUCATION
Philosophy,
August 1990 – August 1993
San Diego State University, San Diego, CA
MCP
August 1999
LA LAN,Los Angeles, CA
HDI Desktop Support Technician Certification
January, 2017
HDI Technical Support Professional Certification
June, 2018
ACTIVITIES
Volunteer, Web Manager/ Volunteer Coordinator VHC Event, 2001-2017
Volunteer, St. Judes Children’s Hospital, 2001 – 2002
Volunteer, Lamitopsil 2013-2014
Web Design
Snowboarding and Sailing
Abstract acrylic arts
Skills
Microsoft Certified Professional,
HDI Certified Desktop Support Technician, HDI Technical Support Professional, 20697-1 Implementing and Managing Windows 10, DCSE Client DMS Softskills, MCSE Candidate, CCNA candidate TCP/IP, DNS, DHCP, vmware, vsphere, Windows10/Windows8/Windows7/XP,Terminal services, SCCM, AD, VNC, Team viewer, dameware, Storage craft, imaging, citrix, FrontPage, Photoshop, Office Management, Leadership Training, Computer Repair, Customer Service Training,
Microsoft Office 2016/2013/2010/2007/2003, Media conversion and encoding, printers, scanners, various virus / spyware removal packages, data backup and recovery