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Desktop Support Customer Service

Los Angeles, California, United States
November 12, 2018

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Darin Black

**** ********* *****




Desktop Support Technician May 2013 – Present

Keck USC Hospital, Los Angeles, CA

Responsible for heavy incoming desktop support requests

Responsible for installation, maintenance, trouble-shooting and deployment of existing and new computer systems.

Initiated, updated, and resolved daily trouble tickets in Footprints ticketing system

Assist in installation, maintenance and management of network system and network infrastructure.

Trouble-shoot computer related problems and implement solutions.

Troubleshoot and resolve various network related problems

Identify appropriate vendors and order computer hardware and peripherals.

Provide assistance to networking staff in installing applications, creating logins.

Created multiple fillable online forms intranet users saving time and money

Manage user profiles in Active Directory, add and deactivate

Scanned, updated and removed virus and malware infections

Ability to communicate effectively with all levels of management, coworkers, staff, vendors and customers.

Ability to adapt and adjust to a variety of situations affecting work performance.

Imaging and deployment of computers, monitors, printers

MIS March 2005 – May 2013

Integrated Networks – Los Angeles Cardiology, Long Beach, CA

Implemented real time server monitoring saving hours of company down time

Managed 150+ user node network thru physical and remote access

Initiated, updated, and resolved daily trouble tickets

Created and managed network user accounts and permissions

Managed and maintained firewall access, servers and company intranet

Diagnosed and repaired desktop and laptops saving thousands in outsourcing system repairs, System Imaging with Ghost and Storage craft

Scanned, updated and removed virus and malware infections

Responsible for ordering, installing and maintaining printers, high speed scanners, and computer systems

Recovered data from corrupted computers and backed up data regularly

Updated and managed computer systems inventory

Initiated and created web based user training guide thru PowerPoint

Lead Consultant January 2002 – Present

PC Help Los Angeles, Los Angeles, CA

Created company website

Performed on-site computer repair, hardware and software maintenance

Initiated, setup and maintained computer networks, wired and wireless

Updated client websites and design new websites

Trained clients on computer usage, web usage, document management, MS Office, computer security and on-line data backup

Implemented virus and malware software to remove infections in clients computers

Recovered data from corrupted Windows computers thru linux

Resolved printer and scanner problems, Installed new printers and scanners



August 1990 – August 1993

San Diego State University, San Diego, CA


August 1999

LA LAN,Los Angeles, CA

HDI Desktop Support Technician Certification

January, 2017

HDI Technical Support Professional Certification

June, 2018


Volunteer, Web Manager/ Volunteer Coordinator VHC Event, 2001-2017

Volunteer, St. Judes Children’s Hospital, 2001 – 2002

Volunteer, Lamitopsil 2013-2014

Web Design

Snowboarding and Sailing

Abstract acrylic arts


Microsoft Certified Professional,

HDI Certified Desktop Support Technician, HDI Technical Support Professional, 20697-1 Implementing and Managing Windows 10, DCSE Client DMS Softskills, MCSE Candidate, CCNA candidate TCP/IP, DNS, DHCP, vmware, vsphere, Windows10/Windows8/Windows7/XP,Terminal services, SCCM, AD, VNC, Team viewer, dameware, Storage craft, imaging, citrix, FrontPage, Photoshop, Office Management, Leadership Training, Computer Repair, Customer Service Training,

Microsoft Office 2016/2013/2010/2007/2003, Media conversion and encoding, printers, scanners, various virus / spyware removal packages, data backup and recovery

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