Sign in

Manager Customer

Chennai, Tamil Nadu, India
4 to 5 LPA
November 15, 2018

Contact this candidate



CURRENT LOCATION Chennai,Tamilnadu,India




DATE OF BIRTH 10 th May 1997

QUALIFICATION Bachelor’s degree in Business Administration CONTACT INFO. Chennai,Tamilnadu,India

Mobile :+91-959*******/+91-709*******

Email : sivakumarcute6@

Career Biography & Objective

Accumulated a wealth of experience in all areas of Supply Chain Management through outstanding career in Warehousing, Distribution Planning and Customer Services. Seeking a responsible position in esteemed organization with challenge, diversity, creativity, motivation and professional advancement. COMPETENCIES

Retail industry knowledge

Pricing Techniques

Product knowledge. Stock Management / Inventory. Professional Skills:

DC Tool: Proficiency in Operation Management System

Inbound : Shipments

Put away : Shipments& Pickups(clothes, accessories, household & electronic items )

Picking : Cash Picking, RVP Picking & Fresh Picking

Shipping : Customer Orders, Damage Goods

Inventory : Stock counts

Damage Control : Quality Control.

Reporting: Proficiency in Oracle Business Intelligent Publisher

Productivity : Daily Productivity analysis

Inventory : Daily Stock Analysis

Distribution : Picking & Shipping

Damage Control : Product Quality Checks, Repairing & Declaration of Damage

Space Utilization : Analysis on stock aging and inventory HQ reports.

Proficient in MS Office Packages.

Proficiency in Monthly, Weekly & Daily Dashboard Reports in Region wise.

Customer relation management.

Work Experience:

Aug 2015 to Till date

Team Lead

Delhivery Logistics Pvt Ltd

Customer order delivery:

Managing a team of 3 drivers + 24 Field Executives of 3 vehicles at Shipment capacity of 1000 per day.

Facilitating weekly meeting (Demand / Review Meeting) and keeping a record of imports material status, finished stock/inventory status and updating distribution plan.

Communicating with all the 24 executives for the requirement of the on time delivery.

Coordinating with the Senior Manager, Hub & DPC staffs regarding the stock which are present in the warehouse.

Dispatch of the goods to the customers as per their requirements.

Looking after all the correspondence in the DC.

To schedule manpower to route wise as per present counts in a day.

Audit inventory shipments present at facility after the completion of dispatches.

To resolve the query of both customer and clients over calls and mail communication.

Increased First dispatch success to 98% by reduced replacement issues by 2% through real time tracking

Conducting special training for executives for safe handling of shipments.

Overall management of inventory: Receiving, put away, Picking, Loading & Return logistics.

Managing Storage Area of 1100 Sq.ft.

Damage control

Dashboard reporting & Analysis (LM ODX)

Provide the highest standard Manpower and logistics services to the organization

Storage Management

Field Supervisor

May 2014 to Jul 2015

Delhivery Logistics Pvt Ltd

A Concept of the Ecommerce International

Customer order delivery:

Managing a team of 2 drivers + 6 Field Executives of 2 vehicles at center capacity.

Organizing field executives for delivery as per manpower.

Storage Management and Auditing.


MS Office, 5S, Libre Office.

Outlook 365

Contact this candidate