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Customer Service Manager

Location:
New Braunfels, Texas, United States
Posted:
November 14, 2018

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Resume:

ROSA LINDA CONTRERAS

NEW BRAUNFELS, TX *****

210-***-****

ac7o7x@r.postjobfree.com

Career Objectives

I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Summary of Qualifications

Strong Customer Service Skills, Management Skill, Computer knowledge Microsoft Word, Data Entry Terminal, Graphics software, Spreadsheet Software (Calc, Excel), Desktop Publisher software, Email, Scanner, fax, word perfect, office equiptment

Work History

Her Inspiration, NEW BRAUNFELS, Texas

Owner Operator Jun 01, 2006 - Aug 13, 2018

Develop concepts or creative idea for craft objects, cut, shape, fit, join, mold, or otherwise process materials, using hand tools, power tools, and or machinery for sale and exhibition. Steinmart, SAN ANTONIO, Texas

Customer Service Manager Jan 25, 2013 - Jan 30, 2017 Manage Store, Open, Close, assign project sales to departments, follow up on projects, operate cash register, manager approvals on transactions, handle customer issues and resolve them, compile reports and forward to district manager and senior managers at the end of day. Monitor Sales and Promotions, insure all departments are prepared and ready for next business day, work on front end of the store ensure ready for next business day. handle large amounts of cash, complete surprise audits on registers, compile reports on Credit Card promotion, Provide Highest level of Customer Service.

San Antonio Housing Authority, SAN ANTONIO, Texas

Certified Occupancy Specialist Feb 10, 2002 - Oct 13, 2011 Gather documents for Client, review documents, Interview, Collect Rent Money, Qualify client, Verify Employment, Credit, Criminal and Rental History, Run Reports, weekly, monthly and daily. Property Inspections, enter all information in System, Answer Phones, Welcome Clients, Manage Maintenance staff, enter work orders, purchase supply, maintenance requisitions, Assist Vendors, Contractors, Walk Ins, Approve Contractors work, Inspect Units, End of Day reports, attend various trainings, managed two or three properties total residents 300. Assist other properties as needed to prepare for HUD inspections or Lenders Inspections Annually. Approve, Deny Clients as per Policy and Guidelines of individual case or Program. Gather documents in preparation for eviction court and reports. Referred Clients with needed resources on case by case basis. Fax documents to third party verifier of Credit, Criminal and Rental. Prepare Activities on special Occasion for Residents, such as holidays or Appreciation days. Documentation, Customer Service, Computer skills, Bilingual English and Spanish on a daily basis, Emails, Phone Calls and one on one contact with Residents. Occupancy Level of the Property, Appearance of the Property and day to day Leasing Duties. Prepare Lease, prepare all necessary documents and keep a check list for each file. Vanguard Reimburstment Services, SAN ANTONIO, Texas Case Manager II Mar 01, 2000 - Aug 01, 2002

Maintain case logs, admissions criteria policy and procedure for medical assistance program such as Medicare, Medicaid and SSI, interview clients, pc proficiency organize, bedside manner, Schedule program interviews, gather documents to process applicants for special assistance. Verify findings and reports, maintain client database by entering information as it becomes available.

Bexar County Elections Department, SAN ANTONIO, Texas Alernate-Presiding Judge and Clerk Feb 05, 1985 - Aug 01, 2001 Process and receive election documents, assist with questions, concerns, Monitor Election site follow policy and procedures. Transport ballets and supply to elections department, work alternate locations in san Antonio, document, verify each voter is eligible to vote at proper site. City of San Antonio Election, SAN ANTONIO, Texas

Alernate-Presiding Judge and Clerk Feb 05, 1985 - Aug 01, 2001 Process and receive election documents, assist with questions, concerns, Monitor Election site follow policy and procedures. Transport ballets and supply to elections department, work alternate locations in san Antonio, document, verify each voter is eligible to vote at proper site. Education

Northwest Vista College, San Antonio, Texas

2 years college, technical or vocational school

Major: Community Health Worker

GPA: 3.38

Champions School of Real Estate, New Braunfels, Texas 1 year college, technical or vocational school

Major: Real Estate

Sidney Lanier High School, San Antonio, Texas

High School Diploma/GED

GPA: 3.0

Occupational License or Certification

Certified Occupancy Specialist Certification

Rosa Linda Contreras, San Antonio, Texas

Computer Skills

Typing Speed: 25 Words Per Minute

• Accounting Software (Peachtree, Quickbooks, etc)

• Apple or Macintosh Computers

• Database Software (Oracle, Access, etc)

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• Desktop Publishing Software (InDesign, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Graphics or Drawing Software (Photoshop, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Networking or Lan Software (Cisco, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Utility Software (Virus, File Compression, etc)

• Web Design Software (RapidWeaver, etc)

• Word Processing Software (Word, WordPerfect, etc) Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

Additional Skills

General Math skils, reading, writting and/or communication skills english and spanish, good listener, good interpersonal skills, coordinate plan activities for clients, annual budgets preparations, weekly monthly reports, enforce company state, local and federal laws, qualify clients for possible housing. Data entry keyer. Driver's License

Class C - Standard Driver's License

References

Janett Baxter

Former supervisor

San Antonio Housing Authority

210-***-****

ac7o7x@r.postjobfree.com

María Hoskins

Former supervisor

Steinmart

704-***-****

ac7o7x@r.postjobfree.com

Patricia Matherly

Former Supervisor

San Antonio Housing Authority

210-***-****

ac7o7x@r.postjobfree.com

Martha Frost

Volunteer companion

IBEW Local Union 500

210-***-****

ac7o7x@r.postjobfree.com



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