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Customer Service Manager

Pompano Beach, Florida, United States
November 14, 2018

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Harold Landau

**** ** **** ***** #***

Tamarac, FL 33321


Employment Store Manager

Mattress Firm – Fort Lauderdale, FL 7/2015 - Present

Responsible for all store functions including sales, inventory, operations, customer service and sales based on costs and profit margins.

Accounts Service Specialist

Merritt Veterinary Supply, Columbia, SC 7/2014 – 7/2015

Established relationships with veterinarians, technicians and Practice Managers to assist in the procurement of pharmaceuticals, equipment, hospital supplies as well as keeping informed of new products and manufacturer promotions.

Veterinary Consultant – 1/2013 – 6/2014

Working in several clinics to review and implement new procedures to help increase productivity, revenue and profit margins. I also created new job description manuals, reviewed and changed benefit manuals and guidelines and made changes to their payroll system. Other changes that I have implemented include new Standard Operating Procedures, customer service training, and new marketing plans including preventative health plans, referral programs and Social Media presence.

Accounts Services Specialist (formerly Inside Sales Representative)

Ceva Animal Health, Rutherford, NJ 3/2009-12/31/2012

Supported Territory Managers in the Southeast by developing relationships with veterinarians, technicians and clinical staff and helped develop their needs for the company’s products. I was actively involved in the recruitment and training of new Territory Managers as well as new ISRs. As the Senior and Lead Account Rep, I helped develop and institute internal procedures which maximized productivity in the department by 25% and led to increased sales in the region. I represented the department in many meetings to develop new product promotions, incentive programs to develop new business and creative ways to achieve the Regions goals. I also ensured that the department ran efficiently and professionally and support for clients and customer’s needs were always met.

Sold approximately $1 million dollars in B2B animal health product sales each year of employment.

Assisted in setting up new employee training programs for the department.

Mentored and trained new department members.

Business Manager

Boca Greens Animal Hospital, Boca Raton, FL – 6/2007 – 2/2009

Reviewed all staffing needs and interviewed, hired and helped train all new employees for all departments. I was responsible for all payroll matters, benefit administration and adherence to OSHA, FMLA, EEOC and other guidelines.

I had direct responsibility for all business and P&L functions in order to ensure increasing revenue and profits by analyzing expenses, marketing trends, staffing and salary levels

Human Resources Director

American Veterinary Supply Corp., Bohemia, NY – 2000-6/2007

Responsible for all HR functions for three veterinary companies; a medical supply distributor, laboratory and three off-site veterinary clinics. Worked in conjunction with Executive management, department heads and supervisors on all internal issues. Successfully made the HR department an integral part of the corporation by implementing and communicating organizational effectiveness issues, training and developmental needs and by initiating budgetary goals and staffing requirements.

Researched and introduced new benefit plans with savings of approximately $75,000 annually

Researched, analyzed and rolled out flex benefit plans which allowed employees to design their own benefit package plan resulting in greater employee satisfaction and reduced company cost.

Changed payroll companies and method of payroll distribution with a savings of $50,000 annually by comparing vendor costs, labor and reporting costs and changing payroll periods

Developed and implemented recruitment, retention and development strategies for different divisions that were staffed by professional and support staff

Provided 24/7 Human Resource guidance, support and counseling to resolve employee relation problems, grievances and other performance related issues.

Developed new employee handbooks, policy procedure manuals and new hire orientation programs for each division and ensured all company materials were in compliance with state and federals regulations.

District Manager

Veterinary Centers of America, Southeast FL – 1995-1999

Responsible for the operation of multiple-site veterinary clinics. I had complete P&L responsibility as well as HR responsibility which included recruitment, hiring, scheduling staff, marketing, community relations and working with community organizations to promote the company’s services. I was also responsible for the facility management of twelve locations.

Recruited a professional staff consisting of 40 veterinarians and a support staff of 150.

Increased same-store growth for four years for my region

Kept payroll costs within company budgets

Attended major industry and trade shows to maintain business relationships as well as to create new ones


Animal Medical Center, NY, NY – 1990-1995

I was responsible for the facility, staff and operation for evening and weekend hours.

Responsible for all customer service issues that arose including those that involved financial decisions

Handled various facility emergencies ie; floods, power outages, etc.

Involved in public relations events

Resolved HR issues with evening and weekend staff

Involved in training of incoming interns (20-30 each year)


Queensborough Community College, NY – A.A - Liberal Arts

Queens College, Flushing, NY – Business Administration

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