Customer Service Data Entry

Romaine Gross **** Glenallan Avenue #***

301-***-**** Silver Spring, MD 20906

OBJECTIVE

To obtain an Administrative Assistant position where I can provide exceptional customer service and contribute to the overall goals of the organization HIGHLIGHTS of QUALIFICATIONS

Over twenty years of clerical and customer service experience in personnel, accounting and law firm settings

Excellent customer service and interpersonal skills Strong work ethic; reliable and punctual

Thrive in a team-oriented, multi-faceted environment Computer literate; proficient user of Microsoft Windows 98 and Microsoft Word 2000

Type 60 wpm

SKILLS and ABILITIES

Review for accuracy and report USPTO papers

Maintain complete files in good order

Record billable/non-billable time according to firm guidelines Input a variety of customer information into customized database system

Input account receivables and payables into accounting system Receive and process all cash, check and credit card payments from customers

Maintain daily records of all dealership payment transactions Assist with other administrative duties as needed (reporting, record keeping, etc.)

Prepared and processed invoices

Prescreened candidates; scheduled testing and interview appointments verified prior employment and conducted reference checks on new applicants

Calculated time sheets and distributed payroll checks Prepared and post job listings

Performed general clerical duties to include copying, faxing, filing Greet customers with happy face (smile)

Supervised and Trained 11 cashiers

WORK HISTORY

Patent Prosecution Assistant FHFGD LLP, Washington, DC 2005 - 2017 Head Cashier Darcars Chrysler, Jeep and Dodge, New Carrollton, MD 2002 - 2005 Homemaker/School Volunteer 1994 – 2005

Accounting Clerk/Data Entry Operator Don Richards, Washington, DC 1992 – 1994 Personnel Assistant/Data Entry Operator TAC Temps, Greenbelt, MD 1987 – 1992 Romaine Gross

Page 2

EDUCATION and TRAINING

The Training Source, Inc., Seat Pleasant, MD 2001 – 2002 Office Automation Certificate (Microsoft Windows 98 and Microsoft Word 2007) ATI, Falls Church, VA 1989

Hotel and Restaurant Management

Maryland Training Center, Baltimore, MD 1984

Data Entry

Calvert Senior High School, Prince Frederick, MD 1982 High School Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate