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Customer Service Technician

Noble, OK
November 11, 2018

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*** ******* **., *****, ** ***** 405-***-****

I am a senior technician at CSL Plasma that is ready to build and compile new and useful skills at whatever job that is available to me. I am extremely adaptable to new environments and roles. I love to learn and meet new people.


Troubleshooting skills

Safety awareness


cGMP environment

Customer relationship building

Equipment problem resolution

Works well independently

General math skills

Complaint resolution

Effective at multi-tasking

Good communication skills

Fast learner

Machine servicing

Senior Technician, 07/2015 to Current

CSL Plasma – Norman, OK

Donor Support Technician- Set up machines, respond to machine alarms, monitor donors, disconnect and pay donors whilst providing excellent customer service. Processing Technician- Separate plasma from collected bottles to sample tubes, pack plasma into cases to prepare for shipment, and prepare samples for sample shipment. Reception Technician- Greeted visitors and kept the front lobby clean and neat to give visitors a positive impression of the center. Answer donor inquiries at front desk and provide good customer service and good etiquette over phone call. Screen donors for donation suitability by taking their vitals and assessing their hematocrit and protein levels to ensure donor safety. Enroll new donors and provide them with their prepaid cards, and give them direction on the entire donation process. Trainer- Mentor and provide a new employee with a thorough introductory process, guide them through their training guide, and teach them step-by-step how to do each section of their packet in order to function properly and safely in his/her area.

Machine Technician- I have certification to work on plasmapheresis machinery. Whenever a machine P S



requires preventative maintenance or repair due to incessant alarms or non-functioning parts I will perform diagnostics and evaluations to ensure the machine is safe for the donor and to ensure the productivity is optimized. If not, I will diagnose the issue and either order parts from our vendor or replace it with a part we already have obtained.

Quality Assistant- Aid the central quality team with ensuring the safety of the donors and the employees, ensure the integrity of the production, and ensure everyone abides by the standard operation procedures. When trending problems occur, provide ways to overcome the issue and/or correct the frequency of the problem.

Sales Associate, 08/2012 to 04/2013

Goodwill Industries – Norman, OK

Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores. Developed positive customer relationships through friendly greetings and excellent service. Organized products on racks and displays with focus on visual appeal and brand standards. Collaborated with team to complete store maintenance, stocking, merchandising and upkeep. Answered questions regarding store policies and merchandise. Assisted on sales floor as needed to maintain service standards. Greeted customers promptly.

Received customer payments.

Associate of Science: Pre- Nursing, 2016

Oklahoma City Community College - Oklahoma City, OK I graduated Valedictorian of my class in 2012.

Certified Plasmapheresis Machine Technician




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