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Engineer Technical Support

Seminole, FL
November 11, 2018

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Richard Lyons

**** ****** *** ***** ********, Florida 33776 615-***-**** Cell


Hillsborough County Public Schools, Tampa, Florida

Sr. Programmer Analyst (September 2016 - present)

Infor Process Automation (IPA) development to interface with 3rd party onboarding system and Infor Global HR on Landmark 9.x

Lawson Excel Add-ins and Infor Spreadsheet Designer technical support

Lawson Design Studio development

Crystal Report development

DB2 and T/SQL ad-hoc queries

Technical Support for HR/Payroll Departments

On team migrating Lawson S3 version 9 On Premise over to the cloud

HCTEC, Nashville, TN (September 2016 – September 2017)

Lawson Developer

Contracted to work remotely for Spartanburg Regional Healthcare System (South Carolina) to develop Infor Process Automation flows and speed up existing flows. The flows developed extract HR/Payroll data from LTM/S3 into files and are sent to various vendors. An additional flow was written to extract inventory data (IC524) to be sent to EPIC. Some Design Studio work. Environment Lawson 10.1.1.x

Consultis, Tampa, Florida

Sr. Lawson Analyst (June 2016 – September 2016)

Assigned to Hillsborough County Public Schools. Primary duties Lawson IPA, Design Studio development and Crystal Report design against a DB2 database

Pilot Travel Centers, Knoxville, Tennessee

Sr. Programmer/Analyst (October 2009 – June 2016)

Lawson ProcessFlow Integrator designer

Lawson Business Intelligence Administrator

Programmer of Lawson ESS/MSS system.

Write SQL Server Reporting Services reports and Crystal Reports used by human resources, payroll and senior management

Write T/SQL and PL/SQL stored procedures and queries

Administer of ASG/Mobius View Direct, Document Direct and Total Content Integrator system.

Administer process of loading document images and reports into ASG/Mobius system, report security and distribution of reports

Programmer of VB.NET projects to extract Lawson employee data and send to benefit providers via FTP/SFTP

Programmer of VB.NET projects that interfaces with JDA Workforce Management and the Lawson system

Programmer of VB.NET web services project to provide Lawson data to application developers

Some C# development to extract documents out of the Mobius document imaging system via Total Content Integrator

Some Java development

Participates in the design and development of new systems and applications

Respond to user requests and questions regarding system functionality, reports and applications

Provide on-call support 24/7

WebSphere Portal Administrator/Programmer (August 2004 – October 2009)

Researched, mastered and upgraded IBM WebSphere enterprise software as the sole administrator at Pilot

Administrator of IBM WebSphere Application Server, Portal and Web Content Manager

Administrator of Lotus Notes Domino server, Sametime server and Quickplace server

Installed patches to increase security for over 2000 users, designing theme and writing upgrades

Designed and created website for all active employees (over 22K) to view pay stubs, tax forms, benefits information and to submit human resources and payroll requests

Self-taught IBM Lotus Domino to write code for forms and performed regular upgrades

Created multiple Java based IBM WebSphere Portlets (self-taught) – created interface to manage over 2000 forms still currently used; created system specifically for marketing department for store layout and other marketing issues; wrote weather portlet for travel center internal use; wrote program to assess compliance between travel centers and CAT scales to render data for review. IDE used is Rational Application Developer

Richard Lyons

9951 Indian key trail Seminole, Florida 33776 615-***-**** Cell

Franklin American Mortgage Company, Franklin, Tennessee

Java Programmer (October 2002 – August 2004)

Served on team to build a Java/JSP website that streamlined the mortgage process for customers

Served on a team that converted the company website from ColdFusion/ASP to Java/JSP

Staffmark, Franklin, Tennessee (July – October 2002)

Java Programmer for Franklin American Mortgage Company

Designed multiple web applications in Java, JavaServer Pages (JSP), CSS, PERL, Visual Basic and JavaScript with Eclipse IDE to run on PostgreSQL and Microsoft SQL server

Promoted to full-time programmer with Franklin American Mortgage Company in October 2002

ACS Data, Nashville, TN (2001)

Network Cable Installer

Installed CAT 3, CAT 5, 25 pair, 300 pair and fiber optic cable

Computer Task Group, Memphis, TN (2000)

Network Engineer for Gate Gourmet

Migrated OS/2 workstations to Windows NT at over 70 locations nationwide; installed and configured Windows NT servers and Cisco ethernet hubs; supervised three help desk technicians; taught Windows NT to class of 10; documented server build process and disaster recovery procedures for IBM Netfinity servers

CGI, Nashville, TN (1997 – 2000)

Technical Support Consultant for Deloitte & Touche

Compared test results from non-compliant systems to accurately convert data to Year 2000 (Y2K) compliant system

Desktop & Network Support Consultant for Big G Trucking, Nashville, TN (1999)

Solved tape backup problems on Windows NT Small Business server; installed McAfee virus protection software on server and 15 workstations; installed and configured fax hardware and software; configured Veritas Backup Exec for server backups

Help Desk & Technical Support Consultant for Bridgestone/Firestone, Nashville, TN (1997 – 1999)

Provided level 2 technical support to over 4000 users of SAP enterprise resource planning system; maintained helpdesk call logging system run from SQL server; chosen to train new helpdesk associates based in Arizona

Aerotek, Knoxville, TN (1997)

PC Technician, United Parcel Service (UPS)

Successfully installed and configured shipping computer systems for area businesses to use UPS services; trained approximately 50 personnel and provided ongoing technical support; examined and fixed local Novell network issues

U.S. Internet, Knoxville, TN (1996 – 1997)

Field Engineer

Wrote MS Access program to store equipment inventory data; configured Ascent MAX 4000, CISCO routers, CSU/DSU and Xylogics Remote Annex at various company locations; maintained company intranet; installed Ascend Pipelines and configured computers and networks at customer locations

Tennessee Independent Appraisal Services, Madisonville, TN (1993 – 1995)


Wrote MS Access database system to store and retrieve land and home photographs, improving efficiency of appraisals

Trained and achieved Tennessee license to be a real estate appraiser

Real Estate Information Services, Madisonville, TN (1992 – 1993)


Successfully wrote import program to modify state-owned property data acquired from county courthouses in East Tennessee for efficient import into database management system marketed to real estate agents

Richard Lyons

9951 Indian key trail Seminole, Florida 33776 615-***-**** Cell


B.S., May 1992. Tennessee Technological University, Cookeville, Tennessee

Major: Computer Science

Minors: Business Management & Math


IBM Certified Solution Developer, WebSphere Portal v5.1, 2006

Citrix Certified Administrator, 2000

Microsoft Certified Systems Engineer, ID# 280714, 1998

Software Coursework

Infor: v11 Designing and Administering Processes using Infor Process Automation: June 4-7, 2018

Infor: Designing and Administering Configuration Console, May 7-11, 2018

Infor: Global HR V11 Configuring and Administering, April 2-6, 2018

Infor: Administering Business Intelligence, November 9-13, 2015

Infor: Administering Landmark Foundation, April 27-May 1, 2015

Infor: Using Configuration Console, March 23-35, 2015

Infor: User Administration, March 2-4, 2015

Inforum 2014, New Orleans, LA

Lawson System Foundation 9.X - 10.X Differences, January 27-29, 2014

Infor: ProcessFlow Automation Differences, October 28-29, 2013

Infor: Using ProcessFlow Standard, October 7-9, 2013

Infor: Using ProcessFlow Integrator, October 10-11, 2013

Lawson Smart Office S3 Administration, September, 2013

Lawson Security Administration 9.0, January, 2013

IBM WebSphere Application Server v6.1 Administration, WA361, 2010

Windows SharePoint, Level 1 (Building Collaborative Solutions with Team Web Sites), 2007

Windows SharePoint, Level 2 (Building Extended Collaborative Solutions), 2007

IBM WebSphere Portal Server v5.1 Programming, PW581, 2005

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