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Customer Service Manager

Dalton, Georgia, United States
November 11, 2018

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**** ********* **.

Cohutta, Georgia 30710

Phone: 423-***-****


● AS400 ● Continuous Improvement ● Customer Service

● Data Entry ● Lean Manufacturing ● Detail Oriented

● CNC Operator Customer Relations ● Sense Of Urgency

● Production Planner ● Quality Control ● Schedule Coordinator

● Process Control ● Inventor Management ● Order processing

● Process Improvement. ● Time Management ● Microsoft Office


Precision Products, Inc, Dalton, GA, 2018

Expeditor-Driveteam /Production Planner (Produced specialize machine parts)

Analyzed work flow and planned and scheduled customer orders based on material availability and production capacity

Reviewed and analyzed monthly production plan against target volume against capacity and resources

Monitored and evaluated productivity

Coordinated requirements for subcontractor according to customer requirements

Monitored and maintained material shortage reports

Improved On Time Delivery by 60%

Decreased Passed Due Orders by 70%

Expeditors arrange for distribution of materials to assigned cell(s) upon arrival.

Make regular checks of production schedules and order the appropriate parts within the designated time frame.

Use computerized inventory control systems such as Epicor to maintain appropriate inventory balances.

Communicate with fellow Expeditors as well as with many individuals in other departments within the organization regarding matters such as production schedule requirements, changes and suggestions on parts and equipment as well as ordering coordination.

products for quality and quantity to ensure adherence to specifications and complete and maintain required documents

Communicate with fellow Expeditors as well as with many individuals in other departments within the organization regarding matters such as production schedule requirements, changes and suggestions on parts and equipment as well as ordering coordination.

Work with engineers and operators to determine quality specs are bring

Track orders from materials being received to the shipment of the parts made. Move operators and materials around to expedite the production and quality of the materials being made.

Optimized utilization of labor and materials to forecast long-term production schedules.

Performed weekly requirement evaluations in coordination with material operations and planning teams.

All programs must be deleted from their machines at the end of every job (the only program that should be open is the one you are actively running and the next job scheduled).

Only the Drive Team Leader can alter the manufactured part count.

Make sure that sample is with material on cart before transported to its destination.

The Drive Team Leader holds all jobs in their possession until they are issued to an engineer (one at the time).

a)Put target date job has to be out of Engineering

Evaluate potential New Hire for pay rate and shift- Go through hiring process with HR manager.

Perform disciplinary action along with HR manager

a)Disciplinary Action


c)Pay increase or decrease

Review schedule-Know where your jobs are

Make sure lights are off, doors are locked, and alarm is set at the end of each Friday

Put Job #’s on Engineer’s dry erase board in sequence based on priority

Update employee JTR’s as needed (via H.R.).

Every morning review who is on idle time

Audit & check Target sheets every morning.

CNC Programmer/Operator

Mueller Co - Cleveland, TN

April 2015 to June 2018

• Planned production schedule for each day. • Laid out and set up work area quickly.

• Worked directly from blueprints, patterns, sketches and specifications.

• Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders. • Adhered to all safety protocols and safe work practices to reduce likelihood of injury.

• Developed an effective preventative maintenance schedule for all shop equipment. • Studied blueprints, work instruction, sketches, drawings and manuals to determine dimensions and tolerances. • Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on [DMG MORE AND HAAS] • Detected and reported malfunctions and out-of-tolerance machining.

• Used CNC and manual equipment to perform rough and finishing machining.


Gemini Reds Family Haircutters - Cleveland, TN

November 2011 to May 2015

• Counted cash drawers and made bank deposits. • Cut, color, wash, and style hair

• Generated repeat business through exceptional customer service.

• Implemented a new ordering process and identified poor work habits to improve process effectiveness.

• Completed profit and loss performance reports.

Seasonal Operations supervisor

Amazon - Chattanooga, TN

April 2010 to April 2015

• Promoted from Team Leader to Assistant Manager within 10 months. •

Assigned employees to specific duties to best meet the needs of the store.

• Instructed staff on appropriately handling difficult and complicated sales.

• Scheduled and led weekly store meetings for all employees.

• Conducted inventories once per quarter.

Far exceeded Equal Opportunity score from 82% in 2013 to 96% the following year.

Spearheaded a Safety Committee that was successful in eliminating work related injuries and workman compensation claims.

Won the Presidential award, highest award attainable, for 2013 within the first year of commencement.

Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.

Proactive leadership and labor management led to reduced labor cost by 17%.

Primarily responsible for the onboarding process and lift truck certification for all new hires.

Customer Service / Call Center executive

Whirlpool - Cleveland, TN

September 2004 to May 2011

• Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information.

• Described product to customers and accurately explained details and care of merchandise.

• Communicated with vendors regarding back order availability, future inventory and special orders

. • Answered product questions with up-to-date knowledge of sales and store promotions.

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Prepared reports and communication for senior management and clients.

• Managed high call volume with tact and professionalism.

• Initiated operations improvements to improve overall call center productivity.

• Identified chronic customer issues by creating and maintaining customer complaint log.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Evaluated consumer reports on a monthly basis.

• Mastery of customer service management systems and databases.

• Accurately documented, researched and resolved customer service issues.

• Gathered and verified all required customer information for tracking purposes.

• Addressed and resolved customer product complaints empathetically and professionally.

Customer Service / Call Center executive, 09/2004 to 05/2011 Whirlpool - Cleveland, Tennessee


Associate of Science in Business administration

Phoenix University - Chattanooga, TN



Associate of Science in Business administration

Phoenix University - Chattanooga, TN



Athens Technical College – Athens, TN


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