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Customer Service Manager

Austin, Texas, United States
November 11, 2018

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Gina **** Verna Brooks Way Kyle, TX 78640 512-***-****


I am a goal-oriented individual seeking a position within the company order to continue growing and obtaining knowledge. I am a fast learner and have a drive to always do better; I’m interested in pursuing another career path.

about me

I have worked at CFAN going on 6 years now and have worked in various areas of the plant. I started in layup and worked there the first two and a half years. I have always set high expectations for myself and strive to be the best at everything that I do. I was moved over to cure to cross train and gain knowledge of another area, I was in the area for about 6 months before applying for a position in lab to test coupons. The position was a second shift position which is the shift I have worked on most of my time here at CFAN. I worked in lab for about 5 months, in that time I proved to be a fast learner and efficient in my work and I was moved to 1st shift to learn all the other areas in lab that would help make me more resourceful on the off shifts. I then applied for team leader on 3rd shift and got the position. As a leader part of my job has been tracking inventory all week and making sure our production goal for the week is met. I have been a team leader going on 2 and half years now. Prior to my work experience at CFAN I worked at Walmart in inventory management and have some supervisor experience. I worked various positions at Walmart and have always enjoyed learning all I can about the places I work at.


Wal-Mart 690 old San Antonio Rd. Buda TX 78610

Inventory Management / Department Manager (June 2007 – June 2012)

Manage inventory (2 years) for the entire store, assign in-stock team to work in areas throughout the store, maintain the inventory on shelf and update capacity to make sure system generated accurate pulls. Department Manager (3 years) for seven departments, help with customer service, managed my workers and assigned them an area to work in, gave feedback on evaluation’s and sat in on coaching’s for disciplinary reasons, conducted occasional break audits as needed.

CFAN 1000 Technology way San Marcos, TX 78666

Team Leader (July 2012 – Present)

Supervise one of the largest areas (layup) production associates to keep parts moving to the next operation, Certified to make decisions on parts when an engineer is not available, meet company needs daily, update HPWT tools on VCB daily, write evaluations on PA’s and sit in on write ups, train/mentor PA’s to produce more leaders within the company, Conduct area audits, maintain 5s in area, practice lean manufacturing, work on projects to help improve business goals, conduct meetings with the team to communicate important information, cross-trained in multiple areas to be of valuable service to the company.


Kyle Learning Center

High School Diploma/Equivalent

Attended ACC Hays




Great Communication






Team Player

Good Listener


Problem Solver

Ability to Innovative




I have been through leadership training classes with GE representatives from different sites throughout the country. I have certificates for excel training classes completed through CFAN. I was signed off on PR authorization after having completed my training class and passing my test. I then went through a one-on-one training with one of our site engineers on expectations and what my specific authorizations are. I am IRT certified and can handle emergency situations in most work related crisis. I was in one of the first graduating CFAN icare classes, the goal of the team was to improve the process at work and find ways to help make it more efficient/lean.


Postal Stamp Collection (I have a little over 2,000)

Reading Books (Favorite book - The Great Gatsby)

Watercolor Painting (It’s a fun way to relax)

Classic Movie Fan (Favorite Movie - Casablanca)

Fishing (I have tried my hand at making my own bait, I love being by the water)

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