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Engineer Service

Mumbai, Maharashtra, India
November 11, 2018

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Near Ahle-Hadis Masjid room No.** Tekar wadi Jilani Wadi road no.09 Wagle Estate,

Thane (West) Mumbai- 400604.

Cell No : +91-829*******

Skype ID:quddousahmad

Email :

Career Objective: Seeking challenging assignments across IT Industry

Profile Summary:

A Microsoft Certified Professional (MCP certified) with Sound knowledge of Microsoft Windows Server Operating systems.

Professional competencies in performing Installation, Up gradation, Configuration, and support of Hardware, Software, Peripherals and Network Devices in Windows environment

A systematic, organized, hardworking and dedicated professional with an analytical bent of mind, determined to be a part of a growth-oriented organization.


Microsoft Certified Professional (MCP) Information Technology Infrastructure Library (ITIL) also completed CCNA R&S.

GCP Training completed:

•Subtraction, Account Project, Zone Regional, Subnets.

•Google cloud platform services.

•VCP network, Configuration an instance as a network proxy, Cloud VPN.

•Load-Balancer, Network Service Tires.

•Cloud DNS, Cloud Compute Engine.

•Images, snapshot

•IAM Roles, IAM service Accounts.

•Cloud Storage, Storages solutions for Any Worked.

•App Engine.

•Network and system monitoring.

•GCP billing.

Amazon Web Services (SAA)Training completed:

•Virtual Private Cloud, API Gateway, Route 53,CloudFront,Direct Connect, Elastic Load Balancing, Elastic.

• Compute Cloud(EC2),Elastic Deanstalk,Lightstail,EC2 Container services ECS, lamda, Batch, Auto Scaling,Simple Storage services (S3), Elastic Block Store(EBS), S3 Infrequent Access(IA)Glacier Data Archive, Elastic File system, Storage Gateway, Import/Export Disk Snowball Edge- snowmobile, Object Storage-cold archive storage-storage Gateway, Disaster Recovery.

• DynamoDB, SimpleDB, Elastic Cache, Database Migration Service, Redshift.

•Trusted Adviser, OpsWorks (Chef-based)Cloud Formation, CloudWatch, X-Ray-Management Console, Application Discovery Service

•Systems Manager-Personal Health Dashboard, Billing API.


Organization: --Project of Virtustream(Dell),Client of Mobily Telecommunication payroll of Raqmiyat LLC(Riyadh KSA).

Role: Operation Engineer

From: OCT 2017 to May 2018.

Project: Service Fulfilment:

Enterprise Cloud Computing (IaaS).

Supporting end to end xStream cloud management and Virtualization platform.

Handling customer requirement and preparing scope to smooth delivery within ITIL Standard.

Ensuring the overall health and performance of the xStream cloud platform

Provide cloud advisory, xStream cloud portal and management training.

Working as a team with Provisioning services, Design, Architecture, Implementation, System Integration, IT Infrastructure (CPU, memory, IOPS and networking bandwidth).

Installations and Configuration of Windows server 2016, 2012, 2008 OS and linux .

µVM, Vmware, VSpere4.x,V,VI Client. Installation, Configuration,

Administration Troubleshooting of ESX 5.0,Vspere 5.5, VCenter, VI Client Creating

And Managing Virtual Machines and Templates.

DCIM-Implementation and support to the clients of Mobily Data Centre Infrastructure management (Creating and implementing CRQ’s for TCN and creating work orders in DCIM tool)

Connectivity Services- Liaison between far end and Mobily teams for International circuits.

Raising cases with back offices regarding the link issues.

Creating CRQ’s for MDT’s and TCN’s as per the change management implementation process.

Receive new Cloud&MS (MS,VS, Adv.colo, MRS, MFW, MUC, IBM SCMB, etc..) orders from SDM via Seibel

Scrutinize and Validate customer and technical info.

Liaison with SDM / Presales / Business Marketing in regards to customer requirements

Accept the order and trigger WOs to the BOs (FSN-Prov, Cloud-BO,etc.)

Follow up with BOs on service activation and collect the UAT.

Update UATs and apply the orders

Liaising with Customer for installation appointments Service Assurance

Monitor the health of VS, HMS, Adv.colo, MRS, MFW, MUC, VS, IBM SCMB, VSR, HUCs and Fixed Voice Services proactively

Receive call / mails from customer care on requests and incidents

Classify the incident/ issue • Diagnosis and investigation of the problem, incidents and requests for information regarding Affected service.

Open, track, and close trouble tickets for the service.

Generate periodic reports to gauge each functions availability, performance, operations and SLA, vendor and asset managements.

Engage with back offices and customers for incident management and request fulfilment

Organization: Network Techlab India Pvt. Ltd

Role: Senior Technical Support Engineer

From: Feb 2016 to September 2017

Organization: Payroll Wipro InfoTech March 2014 to march 2015

Role: Engineer Server and Desktop Management

Organization: Payroll of Apex services (Wipro InfoTech)

SINCE July 2011- to March 2014.

Project: Indigo Airlines (Interglobe Aviation)LTD. & Sciformix Technology PVT LTd.

Configuration & Management of new Domain Controller on Microsoft Windows 2008/2003 server operating systems.

Basic Knowledge Redhat,CentOS,And Ubuntu, Installation and configuration.

Configuration & Management of DNS server on Windows server 2008/2003 operating systems.

Configuration & Management of DHCP server on Windows server 2008/2003 operating systems

Reserve IP address in DHCP reservation list as requirement New scope creation for DHCP.

Vmware V Spere 4.x,Virtual Center, VI Client.Installation, Configuration, Administration and

Troubleshooting of ESX 5.0,Vspere 5.5, VCenter, VI Client Creating and Managing Virtual Machines and Templates.

Monitoring of replication for all domain controllers installed in India & international locations.

Configuration & Management of FTP server & provide access to internal or external users as per business requirement.

Managing NTFS share permission for network drive/Shared drives.

Configuration & Management of print servers.

Creation of new users/OU/security group as per requirement.

Windows security patches installation on monthly basis for all production servers through

WSUS server.

Monitoring of Domain Controller/DHCP/DNS/Applications & Blackberry servers critical services

Monitoring Disk space for all exchange servers, domain Controllers & Blackberry servers.

Installation, configuration and monitoring Symantec Backup Exec 15.0 and Veritas Backup Exec 16 and Exec 20.0 as well local storage and online Cloud storage (Azure,AWS,Virtustream

Arcserve UDP software and create group and define backup policy

Assisting in the inventory of all hardware and software resources of organization Keep Track Of MS office and Windows OS License assigned to Users.

Call logging with different vendors for hardware (Printer, laptop desktop) software issues.

Working on ITIL framework & providing support as per SLA.

VIP Users Support. Configuration of Mail on Handheld devices.

Telephonic and remote support as well as VIP users if required.

Having Hands-on experience on Operating system of Mobile like IOS, Android, Windows.

Administered/provided troubleshooting for MS Outlook and Lotus notes client.

Patching the latest updates and OS Hardening of Desktop workstations to guard against

vulnerabilities and worm infection and updating workstations with Antivirus(Symantc12.1.5)

Definition files as per company policy.

Provided connectivity (LAN, Internet) troubleshooting and support for approximately 120 users every shift.

Supported all remote offices/Onsite users using NetMeeting, VNC and Cisco VPN 24x7 basis.

Train/assist user for standard business and administrative applications.

Utilized Remedy for call logging. Ehelpline.

Familiar with CISCO’s Switches(Dlink),Routers and Access Point the Routing protocols ( 1800 series switches)

Manage the web site access through Sonicwall and Cyberoma Firewall.

Configuration of Cisco’s IP phone and troubleshooting.

CCTV Camera,s Connectivity of CCTV in Lan,and Backup CCTV Data

Installation and configuration of SQL Server 2008/12 and Oracle 9.0 and 10G database client


F-secure 12.0, Symantc12.1.5, Seqrite endpoint security 06.4, mcafee(EPO) 8.8.

Duarz Hr Services (Tikona Digital Network Pvt Ltd.)

Role: Network Engineer from Mar ’2010-Nov 2010

Project: Tikona Digital Network Pvt Ltd

Installation, configuration & Management of Active directory, DNS/ DHCP.

Domain administration and maintenance.

Create and maintain user profile and assign access on to users as per request.

Familiar with CISCO’s Switches & Routers and the Routing protocols

Troubleshoot/Repair computer systems including hardware/software, e-mail and peripherals.

Backup and restoration of data as per request from client

Working on ITIL framework & providing support as per SLA.s

Installation of Cisco Switches (5000, 3524, and 2900)

Monitoring and Reporting on technical issues / status to Level2 NOC engineers

Reporting to senior management on operations.

Logging calls with different vendors for link, disconnection issues.

Installation & configuration of mail client MS Outlook for users.

Installation & configuration of client application like-Oracle, Life Asia cognos etc.

Remotely troubleshooting of branches queries through the inventory tool LAnDesk

Installation & configuration of mfund application for Bloomberg system.


Operating Systems:-

Windows (Server 2012, 2008, 2003), Windows 7,8,10, Window XP

Application :-

Active Directory, MS Exchange 2007/2003, DNS, DHCP, IIS,, File, Print, FTP


Networking:- Network processing, centralized and distributive network connection, OSI Model, TCP/IP protocol, Bridging and switching concepts, IP addressing and sub netting, Routing concepts, Vlan and Natting configuration & Good knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP.

Hardware: -Assembling, Maintenance, Trouble-shooting of different types of laptop & Desktops computers, Server, Storage. I have Hands on experience of different Ticketing and monitoring Tools: Manage-Engine, BMC Remedy, HP Service Manager, Cacti, IBM Tivoli.


Master of computer application (MCA) from Sikkim Manipal University, Udpi- India 2013

Bachelor of Science information of technology (B.SC IT.). From Sikkim Manipal University, Udpi- India 2010.

Higher Secondary Certificate. From National Inter Collage, Uttar Pradesh- India 2006

Secondary School Certificate From National Inter Collage, Uttar Pradesh- India 2004.


Date of Birth: 15-July-1988

Marital Status: Married

Languages Known: English, Hindi, Urdu & Arabic.

Passport Valid: K5343130 Valid till 31/12/2022


I hereby declare that the above mentioned information is correct up to my Knowledge and I hear the responsibilities for the correctness of the above mentioned particulars.

Quddus Ahmad

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