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Customer Service Quality

Miami, Florida, United States
November 10, 2018

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Robert M. Richardson 253-***-**** Home:


Skilled professional with 28 years as Quality Specialist, 10 years in manufacturing. Willing to relocate to utilize my extensive experience in manufacturing and Quality. Seeking a role with opportunities in career growth. Authorized to work in the United States for any employer. Adaptable and Reliable. ISO-9400 Trained


Quality System Specialist-2, Commercial Airplanes

The Boeing Company - Renton, WA - 2014 to Present

Audited Supplier's rejection tags for compliance per FAA and Boeing requirements

Created Notice of Non-Conformance Record (NCR)

Submitted (NCR) to Engineering for disposition.

Quality System Specialist -2, Commercial Airplanes

The Boeing Company- Renton, WA. – 2013-1014

Record observations and findings using Excel spreadsheet

Memo sent to suppliers for compliance

MRBD trained

Supplier Quality System-2, Commercial Airplanes

The Boeing Company - Everett, WA - 2011 to 2013

Audited records for clarity and accuracy

Customer service practices were utilized

Computer Applications: 787 program Velocity, ERP-LN, Exostar, Enovia, Cognos, Microsoft tools.

Quality Records Specialist-2, Commercial Airplanes

The Boeing Company – (BDS) Military- Seattle, WA - 2001 to 2011

Department Lead

Filled request for copies of records

Utilized customer service practices

Project management experience

Manufacturing Image Processor-1, Commercial Airplanes

The Boeing Company - Auburn, WA - 1997 to 2001

Processed shop records into packets

Posted records for pick-up

Manufacturing & Inventory Planner-1, Commercial Airplanes

The Boeing Company - Auburn, WA - 1996 to 1997

Created new or revised manufacturing plans by job requirements by leads and management.

Collaborated with shop to provide more accurate results.

Quality Inspector Specialist-C, Commercial Airplanes

The Boeing Company-Auburn, WA- 8/1989-7/1996

Inspected plastic and metal parts

First Part Inspection (FPI), First Part Compliance, (FPC), First Article Inspection (FAI)

Material Review Board (MRB)

Investigations and compliance Surveillance

REDARS experience


Bench Mechanic-C, Commercial Airplanes

The Boeing Company - Auburn, WA – 5/1985 - 8/1988

Experience in plastic parts, including fiberglass, Kevlar, composite, and Lexan, such as ducts, panels, etc.

Trimmed and de-burred parts

Wrapped parts for shipping

Water Jet operation

737 Composite aileron assembly.

Manufacturing Helper-1 Commercial Airplanes

The Boeing Company - Auburn, WA – 9/1980 - 5/1982

Moved jobs, assisted machine operators load and unload machines

Kept work area/s clean by sweeping floors etc. as needed

Jig builder-C Commercial Airplanes

The Boeing Company – Auburn, WA

Created / repaired tools and jigs from blue prints / sketches,

Assisted Blue Streak teams and machine operators as required



SOFTWARE: Microsoft office tools, Excel, REDARS, CRMS, BESSy, CMES, ERP_LN,

Overhead Crane Operator, Forklift Driver/operator, Water Jet Operator, Manufacturing Skills, Composite layup, Jig Builder, Inspector, Customer Service, Internal / External auditing, Rejection tag audit, Precision measuring tools.


No military experience


Calhoun Community College - Decatur, Georgia 2013 to 2013

Quality Auditor Certification Training

Renton Technical College - Renton, WA 1985 to 1987 Vocational-Boeing-

Advanced Blue Print Reading

Basic Shop Math

Material Review Board (MRB)

Green River Community College- Auburn, WA 1979-1981 Vocational-Boeing

Precision measuring tools: Micrometer, Calipers, Height Gauge, Ball Gauges, Depth Gauge, Scales

Computing Familiarization

Basic Blue Print Reading

Auburn Adventist Academy – High School Diploma, Auburn, WA 1971-197


Boeing Safety Focal

Area and coordinating level Safety focal

Experience with Emergency Preparedness.

HO Model Railroading

Work with Community and Teams - Leadership activities including setting up and tear down of display after railroading shows.

Encourage public participation and knowledge sharing.

Federal Way Amateur Radio Club

Promote the skills, licensing, and fun of Amateur radio

Emergency Preparedness and Community service in case of an emergency.


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