Manager Customer Service
Resume:
Graciela Sosa
Santa Rosa CA 95401
************@*****.***
I have been in customer service for the past six years. I love interacting/helping customers with their questions, it’s a great feeling being able to help others. For the past years i’ve grown so much in customer service starting as a sales representative, store manager, senior manager and currently managing 14 stores as a territory manager.
Education:
Graduated piner high school in 2013
Attending Santa Rosa Junior college
-Certified CPR
-EMC Certified
-Business administrator/HR Associate (srjc )
Work Experience:
1) Taqueria Santa Rosa
August 2012-July 2014
Waitress/server
Greeting customers
Taking orders/ cashier
2) Boost Mobile
Sales Associate 2014-2016
Store Manager 2016-2017
Senior Manager 2017
Territory Manager (14 Stores) 2018
-As a Territory manager i am in charge of overseeing designated sales operations and that all company policies and procedures are followed while creating the ideal customer Experience. Leads and assist 8 managers in maximizing positive results in the area of company change and growth through ongoing, proactive and effective communication. Skills
● Bilingual (spanish and English)
● Time Management
● Coaching and communications skills
● Leadership development
● Sales analysis and selling skills
● Problem Solving skills
● Proficient in wireless standar
● Work well with excel, microsoft
● Fast Learner
● Works well with others
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