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Manager Customer Service

United States
November 10, 2018

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Graciela Sosa

**** ******** *** *** ****

Santa Rosa CA 95401


I have been in customer service for the past six years. I love interacting/helping customers with their questions, it’s a great feeling being able to help others. For the past years i’ve grown so much in customer service starting as a sales representative, store manager, senior manager and currently managing 14 stores as a territory manager.


Graduated piner high school in 2013

Attending Santa Rosa Junior college

-Certified CPR

-EMC Certified

-Business administrator/HR Associate (srjc )

Work Experience:

1) Taqueria Santa Rosa

August 2012-July 2014


Greeting customers

Taking orders/ cashier

2) Boost Mobile

Sales Associate 2014-2016

Store Manager 2016-2017

Senior Manager 2017

Territory Manager (14 Stores) 2018

-As a Territory manager i am in charge of overseeing designated sales operations and that all company policies and procedures are followed while creating the ideal customer Experience. Leads and assist 8 managers in maximizing positive results in the area of company change and growth through ongoing, proactive and effective communication. Skills

● Bilingual (spanish and English)

● Time Management

● Coaching and communications skills

● Leadership development

● Sales analysis and selling skills

● Problem Solving skills

● Proficient in wireless standar

● Work well with excel, microsoft

● Fast Learner

● Works well with others

Contact this candidate