JEREMIE TORRES
Temple Hills, MD 20748
ac7npn@r.postjobfree.com
SUMMARY
Professional IT Field Technician who strives for positive results by utilizing known knowledge and research ability in minimum amount of time. Diagnose and troubleshoot network, hardware, software, and identify underlying issues. Specialize in private sector and service industry.
CERTIFICATION: A+
HIGHLIGHTS:
- Strong knowledge of Windows operating system and Microsoft Suite
-Experienced in creating new user account through Active Directory, SBS console, Microsoft in-house Exchange, Office365
-Knowledgeable with Microsoft Office suite, ie; Outlook, Excel, Word.
-Handled mobile issues mostly with setting up and syncing Outlook profiles on Apple or Android products
-Mac computer troubleshooting
-Clean up malware and viruses with Anti-Virus/Malware software
-Utilize Windows tools: CMD, Services, Event Viewer, Disk Management, Task Manager, Regedit, Safe Mode, Control Panel, Device Manager, Printer setup wizard, Disk Cleanup, Disk Defrag, Windows Easy Transfer (Win7)
-Experienced in troubleshooting issues from Outlook, printer and Internet connections
-Configure VPN setup for mobile users. Dell Sonicwall, SSL VPN, Global VPN, Remote Desktop Connection
-Excellent skills communicating not only with colleagues but as well as clients and users.
-Makes a great relationship with clients and users with any given situation
-Explains situations to users in a way IT can be understood in simple ways
-Very resourceful and able to solve problems quickly
-Reliable employee with a huge can-do attitude
PROFESSIONAL EXPERIENCE
Field Technician I
April 2016-Present
eGuard Technology Services- Washington, DC
Ensure client communication upon receiving of assigned tickets in a timely manner and getting description of any concern and issues
Troubleshoot issues through remote session (ScreenConnect/N-Able) or on-site if needed
Record time against ticketing system (ConnectWise) in real-time
Honor clients/users preference in regards to their machine setup, programs or software that needs to be installed
Assisted and offered help to any situation within the services department especially ones that needed the most attention
Often called for to assist in emergency tickets and volunteered for occasional weekend jobs that’s meeting deadline
On-call rotation
IT Specialist/Registration Clerk
April 2012-April 2016
WBM of Arlington- Arlington, VA
Provided IT service for no more than 20 users in the company
Setup printers in various location of the company in within one site
Configure QuickBooks and Tracker Suite for vehicle selling purposes
Setup new computer for newly hired users by creating a new account in SBS console.
Set up Outlook profile
Upgraded memory and hard drive components on machine that required more speed and efficiency
Assisted with managing the server maintenance and backup
Provided customer service in regards to registration of vehicles
Process documents for state registration for all purchased vehicles
Payment collection
Send bills, contracts, warranties and service contracts to the appropriate agency, such as the Department of Motor Vehicles
Maintain files of sales, prices, payments, warranties, service contracts and other pertinent information
Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner
Performs other duties as assigned or requested to assure optimum service levels
Cable Technician
April 2005- May 2006
Black Box Network Services- Sterling, VA
Responsible for installing and maintaining network cable services for business establishments
Provided service for existing phones, faces, and Internet cabling system
Inspected cable lines and poles
Assisted in troubleshooting cable issues
EDUCATION
Northern Virginia Community College- Fairfax, VA
January 2015 - 2017
Network Administration
Information Technology
Woodson Adult Education Center- Fairfax, VA
January 2010 – March 2010
GED Diploma
REFERENCES
Available upon request.