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Manager Property

Oakland, California, United States
November 10, 2018

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Sekou Sowary

*** **** ***#*** 510-***-****

Oakland, CA 94610

OBJECTIVE: Affordable Housing Property Management, Community Development


Proficient in Microsoft Word, Excel, Access Publisher, Power Point, Yardi. Ops Technology

Double entry bookkeeping and working knowledge of QuickBooks

Alphanumerical filing and business math

Keyboarding by touch with speed and accuracy

Adept at postage meter mailing system and scanning machine

Excellent communication skills, fluent in English and French

OSHA, Tax Credit, Yardi, Management/Maintenance Operation of Excellence training.


Continuously exceed performance expectations

Extremely sharp at assessing priorities, working independently, and as a team player

Proactive, detail inclusive, positive attitude and friendly personality

Strength in analyzing, researching, organizing and problem solving

Highly motivated and dependable in achieving and settings goals

Work well under pressure and thrive on challenging projects

Excellent customer service skills.

Ability to be flexible and to be a team-member.

Ability to understand and follow written and verbal communication and instructions

Ability to work independently on multiple projects involving different customer groups.

Ability to work as a team member in balancing workloads and pending tasks that need to be completed within a given timeline.


Eden Housing, Inc

Community Manager at Las Palmas and Surf Apartments (San Leandro) 10/23/17 to 10/22/18

Duties and Responsibilities:

•Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided.

•Establishes a schedule for personnel to be available for emergency maintenance.

•Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work. Ensures preparation of preventative maintenance checklists by day, week, month or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.

•Performs continual informal inspections of the property to ensure that it is being properly maintained, that mechanical devices are in working order, and that the environment is safe and attractive.

•Inspects exterior and interior common areas of the property monthly using approved checklist.

•Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.

•Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the property's budgetary goals and limitations.

•Reviews completed and outstanding work orders daily. Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.

•Prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.

•Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.

•Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor. Ensures adherence of the building and its contents to all applicable municipal and fire codes.

•Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor.

•Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports. Ensures adherence to all maintenance requirements of Eden Housing.


•Maintains full occupancy. Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is following federal, state, local, regulatory and Eden Housing requirements.

•Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing's Resident Selection Policy.

•Supervises all staff in the turnover of vacant rental units.

•Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housing's Resident Selection Policy.

•Obtains appropriate documentation and completes certifications.

•Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.

•Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.

•Supervises move-in and move-out procedures.

•Conducts marketing and public relations tours during office hours or by appointment, as appropriate.

•Prepares regular market surveys, as requested.

•Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up-to-date always.

Resident Management

•Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property.

•Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.

•Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.

•Ensures all site staff responds to all resident requests or complaints in a timely, efficient and courteous manner.

•Receives work order repair requests, schedules repairs with maintenance staff, and follows up to be certain repairs were completed properly and in a timely manner.

•Manages resident evictions in compliance with court order and directions from Eden Housing's legal counsel or Property Supervisor.

•Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements.

•Coordinates with Resident Services to assist residents with social services needs or problems.

•Provides a resident comment and evaluation form to each resident annually. Prepares and reviews summary for submission to Property Supervisor. Acts on feedback from resident comment and evaluation form as directed by Property Supervisor.

•Develops and provides support to resident organizations, as needed and as requested by resident organization.

•Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor.

Financial Reporting and Control

•Ensures the successful day-to-day financial management of the property and maintains all necessary financial records and files in good order.

•Collects rents and other monies and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by Eden Housing. Supervises or completes daily deposits of all monies collected.

•Reviews all delinquent accounts and resident receivables and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor.

•Monthly, compares lease information with monthly rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate.

•Utilizes purchase orders when making purchases for the property.

•Reviews the property's monthly income and expense statement and reports any areas considered a problem to Property Supervisor.

•Provides initial draft of the annual site budget by the deadline given annually by the Property Supervisor.

•Maintains compliance within the budget during the fiscal year to ensure the fiscal integrity of the project under the direction of the Property Supervisor.

•Prepares monthly financial packages for submission to the Property Supervisor.

•Prepares weekly Vacancy and Delinquency Reports, completes a Monthly Budget Variance Report and submit to the Property Supervisor in a timely manner.

•Completes and submits to the Property Supervisor within 24 hours, any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit.

•Adheres to all accounting and reporting procedures required by Eden Housing.

Regulatory Requirements

•Supervises or completes all resident files at move-in and at each recertification accurately and completely.

•Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.

•Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc. Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner. Provides reports to Property Supervisor upon request.


•Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the o is clean and well organized, and that it and the staff are presentable to the public.

•Adheres to Eden Housing performance standards.

•Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters. Ensures consistent application of property rules and regulations, lease and lease addenda. Documents and reports all violations in the property log. Ensures proper maintenance and storage of property files and records.

•Ensures that all property staff adhere to alt systems, procedures, timelines and formats established by Eden Housing including the filing systems, business correspondence, purchasing procedures, rental collections, recertifications with proper documentation, property maintenance records, personnel procedures required, etc.

•Collects, analyzes and reports the statistical data as requested to provide an accurate and current assessment of the property and its needs.

•Ensures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event. Completes incident reports and forwards to Property Supervisor within 24 hours.

•Posts all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions. Attends trade association meetings and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Property Supervisor.

•Communicates all problems and resolves them or makes recommendations to Property Supervisor for resolution.

Personnel Management

•Interviews, hires, trains, evaluates, motivates, disciplines, and terminates all staff under the direction of the Property Supervisor and in accordance with Eden Housing Personnel Policies.

•Conducts the introductory and annual evaluation of all staff and goals for the staff in accordance with departmental goals and objectives. Recommends promotions, salary adjustments and disciplinary actions.

•Determines appropriate personnel needed to complete maintenance jobs within the capability of the staff and using temporary personnel in consultation with the lead maintenance technician, if applicable, and with approval of the Property Supervisor.

•Interacts effectively with Resident Services staff in resolving resident issues and concerns.

•Reviews, approves and submits employee timesheets to Central office based on the posted payroll schedule.

•Ensures appropriate staff development and/or training, including his/her own.

•Completes Workers Compensation reports for injured employees according to Eden Housing policies and procedures.

•Ensures all staff adheres to fair housing laws.

•Develops and maintains good staff working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among the staff.

•Ensures staff interacts professionally and respectfully with all residents and with each other.

Other Property Management Tasks

•Provides direct assistance and direction during after-hours emergencies, as needed.

•Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed. Conducts monthly staff meetings wherein safety is a standing item of information and discussion.

•Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.


Directly supervises one or more employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor.

Mercy Housing Services San Francisco, CA

Desk Clerk at 10th and Mission, Derek Silva, and 1100 Jones, Mercy Terrace 2011 to 2012

Assistant Property Manager at 10th and Mission Family Housing 2012 to 2017

Carefully process 136 units with up to 500 tenant’s paperwork including credit, eviction and criminal check through Credit Retriever website.

Develop and maintain positive owner/tenant relationship.

Assist in preparing monthly operating statements, as directed by the Property Manager.

Assist in preparing quarterly operating statement variance reports, as directed by the Property Manager.

Rent calculation and collection. (Setting and adjusting rent)

Proceed new prospect’s application and add-on in Yardi

Verify tenant salary and employment information through 3rd party by fax, email, and mail

Proceed the Annual and Interim Certification for the tenants in Yardi (set and adjust tenant’s rent)

File and maintain the tenants personal, family, employment, and banking information

Answer phone call provide customer service at the front desk, and receive deliveries

Supervise maintenance team and desk clerks on the Property

Proceed the preventive maintenance (Annual Unit inspection)

Manage move-ins and move outs and complete corresponding administrative duties

Ensure a sound physical asset is maintained, including completion of work orders, turning of vacant units and great curb appeal

Manage all tenants related accounting-rent and maintenance charge payments, ledgers, follow up on late rent and fee payments.

Proceed rental payments, input information into Yardi.

Create the weekly reports for tenant delinquency and unit vacancy.

Issue statements to all tenants for rent owed and accounts status.

Issue notices and lease violation to the tenants.

Conduct the weekly management / maintenance meeting.

Conduct the weekly management / resident services meeting (Catholic Charities)

Conduct the monthly management, resident services, and tenants meeting

Proceed the Daily quality check of the Property (Inspect buildings daily to guarantee that building services are at the highest level of quality standards).

Assist in negotiating service contracts, as directed by the Property Manager. Obtain bids from different vendors, and with the PM's approval, choose appropriate vendor to perform work.

Ensure the managed site is operating according to state and local building codes.

Interviewed the new hiring (Desk clerk and Maintenance technician).

Ensure emergency Evacuation Procedures and life safety systems are updated and in effect.

Assist in purchasing supplies and services in accordance with the current year business plan and within spending limits and guidelines, as directed by the Property Manager.

Assist Property Manager and Maintenance Manager with tenant improvement process.

Participate in General Management initiatives as directed by the Property Manager.

Purge and update the property wait list

Process the tenants work Order in Yardi

Provide superior customer service to all residents, prospects and visitors

Train new staff as well as provide on-going training and feedback on performance

Develop strong, mutually respectful relationships with vendors to ensure quality service

Process, complete, and maintain accurate resident files

Provides tours of apartments and community to potential residents for purpose of leasing apartments

Oce Business Service / Bechtel Company San Francisco, CA

Mail clerk / Conference Room Installer 2005 to 2007

Processed and sorted up to 1000 pieces of mail daily

Created, labeled and scanned packages and letters

Distributed mail to up 350 Bechtel Company employees

Set up conference rooms for Bechtel Company board meeting, including microphones, electronic

Equipment, tables and chairs according to plans four times by week.

Shell Company Conakry Guinea, West Africa

Freight Forwarding Agent and Warehouse Manager 2001 to 2004

Prepared shipping documentation (packing lists, commercial invoices, etc.) for international export containers

Processed customs clearances for import/export shipments

Maintained shipping logs and files

General administration duties including faxing, filing, communicating via phone and email

Processed up to 100 daily invoices

Dispatched and supplied different West African Shell franchises/mining companies

S.E.E. G Conakry Guinea, West Africa

Warehouse Manager 1997 to 2000

Managed all stock inventory and store management

Provided excellent customers service in a high quality, clean, friendly, and fun atmosphere



Professional Trader (Stocks Market) 2016 to present


General Office Extended Clerical with Microcomputer Applications Certificate 2010 to 2011


Public Finance Degree 1988-1993

C.E.T.I Ivory Coast, West Africa

Auto Mechanic and Mechanical Industrial Certificate 1984-1987

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