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Customer Service Special Education

Al Asimah Governate, Kuwait
November 10, 2018

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Blk. 3 St. 30

Al Farwaniyah, Kuwait

Mobile # : +965-***-*****

Personal e-mail:


A go-getter in Sales and Marketing person who helps in providing administrative support and managing inquiries from distributors and end users. Reports directly to project managers by providing support in terms of sales growth, product feedbacks, marketing strategy and modification I have also been a Restaurant Manager offering focused leadership to drive sales and profitability in highly competitive market. My career has led me to specialize increasingly in management in the field of restaurant phase. I have experience in strategic planning, operating in fast food chain, a bar and a restaurant. Have applied greatly in modern leadership methods

( through staff motivation, training, and involvement both decision making and target-setting, purchasing inventory management, quality assurance control, customer service and guest relations, policies and procedures, noted in clarity for communication and easy interpersonal relations. Was able to work in the field of Oil and Gas KOC “Horticulture & Conservancy Section” as Administrative Assistant dealing with highly professional engineers, suppliers and the whole team. A dynamic result -oriented Teacher majoring in Special Education. Have incorporated special learning strategies for students with disabilities encompassing self-questioning, rehearsal reviews, cognitive behavior, modification, organization and memory strategies. Skilled in addressing student needs to developed and adaptable educational atmosphere on to learn new skills.

Highly motivated, result-oriented, excellent interpersonal skills professional, able to work in a fast-paced and very demanding workplace. Holds vast experience in different work environment, ranging from the academe to hotel and restaurant business, marketing and sales, Oil & Gas industry as well as customer care.

Seeking a company that values employees’ growth in line with the company’s growth. To be instrumental in creating new, innovative and sustainable ways of conducting business for end customers WORK EXPERIENCE

Al-Omooma Hospital, Reggai Kuwait

Guest Relations Supervisor

May 2017-Dec. 2017

Job duties involved:

Responsible for monitoring and ensuring patient satisfaction with the services provided in identifying and resolving patient and family member concerns and problems.

Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.

Conducts surveys and interviews to patient as well as families. Analyses statistics or other data to determine the level of hospital’s customer service.

Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.

Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops. Conducts training to newly hired staff about customer relations and standards. Kuwait Oil Company, Kuwait

Senior Technical Assistant - September 2014- May 2017 Role Profile:

Provides technical assistance to Engineers and Senior Engineers and support completion of projects in a timely manner

Perform administrative duties and special assignments, as directed, such as collecting, compiling and posting general reference materials for the section, handling of correspondences, ensures that section staffs conform to established practices, procedures and guidelines Deals with suppliers and sales person

Perform and process assigned tasks involving company systems and/or databases

(i.e. familiarity with Oracle system, EBEAMS-Maximo) POSITION/DESIGNATION: SPECIAL EDUCATION TEACHER

Sunshine Center (School & Sheltered Workshop for Special Children), Philippines

April 2008 - March 2012

Providence Special Children’s C enter, Philippines March 2007 - Mar. 2008

Job duties involved:

Assessed students’ skills to determine their needs, developed teaching plans and Individualized Education Programs (IEPs) for each student. Supervise and mentor teacher assistants who worked with students with disabilities Handled and summarized daily anecdotal reports

Prepared observational reports

Collaborated with classroom teacher to define appropriate activities for pupils in relation to the curriculum

Developing students interest, abilities and coordination using a Variety of creative activities including art, music and sports. Communicate with other staff and family members about each students progress and struggles.

Design appropriate teaching strategies

Manage students behavior through monitoring,, supervising and assessing behavioral patterns.

Western Wats Philippines

Customer Service Representative Supervisor: February 2000 - July 2002 Job duties involved:

Highly exceptional in customer relations and trust Oversees the team in dealing customers via over phone or online Guide and direct customer service team towards achieving operational goals. Handled customer service as well as complaints

Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. Conducted client surveys and interviews

Performed outbound calls, covering US territories

Performed data evaluation and produced summary statistical reports. Perform annual reviews, appraisals and performance management reviews for the customer service staff.

Waterfront Cebu City Hotel, Philippines - The Abbey Manager – Bar & Restaurant: December 1998- November 2002 Job duties involved supervising all operations:

Managed finances, sales and marketing strategy of the establishment See to it that the bar and restaurant is running smoothly by handling day-to-day operations, managing resources and employees, and creating a safe, fun environment for staff and patrons.

Manpower management which is inclusive of tasks allocation, performance evaluation and training needs

Creating effective schedules and quickly resolving conflicts to ensure that bar and restaurant are well staffed during peak hours. Handled customer complaints and perform public relations Maintaining a fun, safe atmosphere for patrons.

Greenwich Pizza Corporation - Philippines

Assistant Store Manager: 1996 - 1998

Job duties involved supervising all operations:

Supported store manager in managing finances, sales and marketing strategy of the establishment

Oversees all restaurant operations including customer service, wait staff and kitchen supervisor, ensuring food and beverage at a high quality standard. EDUCATION

Masters in Special Education - University of San-Jose Recoletos, Cebu City, Philippines, June 2007 ( 12 units left to finish ) Diploma and Certificate to Orientation to Exceptional Children - University of Phoenix-Online Campus, Phoenix Arizona USA, June 2007 Diploma in Special Education - University of San-Jose Recoletos, Cebu CityPhilippines, 2006-2007

Proficiency in Professional Education - University of San-Jose Recoletos, Cebu City Philippines, 2006

Bachelor of Science in Hotel and Restaurant Management- University of San Jose Recoletos, Cebu City Philippines 1989-1993


Proficient MS Office suite (word, excel, PowerPoint) Knowledge in Maximo and Oracle system


Fluent in written & spoken English. I can understand & communicate in Arabic to a minimal extent.


Attended seminars: Methods and Materials in Teaching Exceptional Children (University of San Jose-Recoletos, March 3, 2007), Early Intervention for Childhood Disability (University of San Jose-Recoletos, Jan. 26, 2007), Seminar on Special Education, “It’s Challenges and Approach”

(Cebu Normal University, Oct.

7, 2006), Integrated Approach on Children with Special Needs (Sisters of Sacred Heart Jesus PT/OT Center, Jul. 28, 2006), Proficiency in Professional Education (University of San-Jose Recoletos, Cebu City Philippines, 2006) REFERENCES

- Engr. Terry Harradine


Kuwait Oil Company

Mobile No.+965*-********

- Mr. Stephen Lavarn

Information Program Officer

Embassy of USA-Kuwait

Mobile No. +965-********

+965-****-**** ext. 1770

- Fahad Al Naqi

Snr. Engr.

Soil Remediation Team

Kuwait Oil Company

Mobile No. +965-********

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