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Executive Assistant Microsoft Office

Etobicoke, Ontario, Canada
November 09, 2018

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Aleksandra Gorokhova

*** **** ******* *********, *******, ON, M9V 1N8



Detail-oriented professional seeking a Business Analyst position. Proficient in providing analytical support for diverse business projects. Strong ability to define and articulate business processes and impacts through gathering requirements. Highly adaptable and super communicative. Adept at interdepartmental coordination to maximize business functionality and efficiency. Committed to ongoing professional development to stay in alignment with industry standards.


●Experienced with business process improvement and workflow concepts.

●Strong knowledge of Customer Relationship Management (CRM) system (Salesforce).

●Excellent ability to gather business requirements from stakeholders, define business rules and use cases, design data models and entity relationship diagrams.

●Superior proficiency with MS Office including Outlook, Excel, PowerPoint, Word.

●Experienced in detailed planning, financial data analysis, following predefined policies and procedures.

●IT Support skills: Maintenance of intranet sites and SharePoint portals.


Business Analyst

NexJ Health, Toronto, Canada

May 2018 – September 2018

●Gathered requirements through multiple discussions with the business stakeholders and sponsors; interviews with the clients, understanding and translating clients' needs into business and technology solutions.

●Provided consultative business and system integration services to implement effective solutions, advised on a structure and use of Business Analysis deliverables.

●Documented Systems Architecture and business process in order to help secure SR&ED research and development credits for large and small clients in the healthcare industry and technology development.

●Researched and analyzed strategic vision, mapping of business processes, created data flow diagrams and market data feeds for further improvement of existing NexJ Health platform: online/web, mobile and tablet.

●Maintained MS Project plans, PowerPoint decks, track requirements, development deliverables, created custom reports in MS Access and MS Excel using VBA.

●Created specific documents for well-defined Business Requirements; including but not limited to Use Cases, Current and Future State of Business Process maps, Gap Analysis, Wireframes, Scope definitions, UI Mock-ups, Non-functional Requirements, Context Diagrams, etc.

IT Business Solutions Consultant


January 2015 – July 2016

●Designed, analyzed and documented processes to support planning, staff re-alignment and decision making.

●Reviewed and implemented detailed plans and recommended policies and procedures following specific requirements.

●Developed functional and system design specifications for an Engineering department.

●Prepared business cases, feasibility studies (including economic, organizational, operational, technical impact), project plans, business/functional/technical requirements, design, and user documentation.

●Created, developed, and approved web content brochures.

●Provided technical coaching and leadership and helped team members to improve their skills.

Executive Assistant

Secondary School 648, Russia

May 2014 – August 2015

●Prepared reports and provided recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.

●Ensured accuracy in maintenance of Secondary School electronic records.

●Designed and edited publications including newsletters, presentations, brochures, flyers, advertisements, invitations, and certificates using Publisher, Microsoft Office and WordPress.

●Prioritized assignments and responded to complex inquiries.

●Provided software application support to students and school staff.

Product Analyst

Grand Hotel “Peking Garden”, IT Department, Saint-Petersburg, Russia

January 2013 – May 2014

●Analyzed the business impact of hospitality software and overall system regulatory changes.

●Identified business processes and policies need to be enhanced.

●Provided recommendations for continual service improvement initiatives with a focus on improving key performance indicators and critical success factors.

●Handled financial tasks including invoice data, responded to vendor/supplier inquiries, and assistance with budget management.

●Prepared and delivered presentations, spreadsheets and confidential correspondence.

●Represented the team on numerous projects and interfaced with internal clients, external vendors, and high-level executives of the organization.


Ballroom Dance Instructor, Event Manager

●Instructed individual and group dance classes (Ballroom, Social and Wedding).

●Organized welcome group dance lessons, balls, concerts, competitions, salsa, and bachata festivals.

●Planned industry exhibitions, business seminars and charity fundraising events following clients' requirements.

●Delivered presentations to clients in order to win new contracts.

●Carried out marketing activities to promote dancing events and competitions.


●Information Systems Business Analysis

(Post-Graduate Certificate)

George Brown College, Toronto, Canada

September 2017 – August 2018

●Bachelor's Degree, Marketing and Commerce

Saint-Petersburg State University of Economics, Russia

September 2010 – July 2015

●Concepts of Information Technology (Certificate)

Saint-Petersburg Informatics and methodical center, Russia

January 2014 – May 2014

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