Sign in

Engineer Support

East Point, GA
November 09, 2018

Contact this candidate



Phone: 404-***-****

**** ********* ****, ***#***

Union City, GA 30291


Over 18 years of experience, IT network and systems professional, military veteran with proven experience in information technology and computer network & applications management. Including as a Remote Server & Desktop administrator. At various times during my career I’ve also worked as a Windows Technical Consultant and as a Windows Systems Administrator. Excelling in Customer Satisfaction and Windows troubleshooting / information gathering / first call resolution.


Systems Administrator (Ranstadt)

05/15/2017-07/27/2017 XPO Logistics Atlanta, GA

Daily routine included ensuring all users were connected to the nework with all resources available

Imaged older or failing units with latest corporate imaged; afterwhich re-joining them to the Domain

First to respond to emails/calls from staff in regards to technical difficulties.

Ranging from various types of computing devices. Laptops, desktops (Windows), MacPro Books, Tablets, etc. Technical Support – Transitional Team (Manpower)

04/25/2017-05/10/2017 Coca-Cola Bottling Company (Manpower) Atlanta, GA

Installs, modifies and makes minor repairs to personal, mid-range and mainframe computers, hardware and software systems and provides technical assistance and training to system users.

Includes jobs such as: PC Tech, Desktop Specialist, Network Support Specialist, Network Technician and Computer Support Specialist. (For end user support, see the Computer Support-End User job. For call center help desk positions, see the Help Desk-Inbound or Help Desk-Outbound jobs.)

Imaged and or updated all Windows 7 desktop/laptops to Windows 10. Remote Server/Desktop Administration

09/10-12/2016 ICT Express Australia Perth, Western Australia

Perform remote administration of over 400 Windows workstations (WinXP/Win7) & manage 40 Windows Servers (SBS2008/SBS2011).

Duties performed included server system backups, custom installations, application configuration, TCP/IP troubleshooting and DNS, Mail server installation, configuration, and diagnostics with POP, IMAP, and SMTP.

Assist in maintaining ongoing Knowledge Base for both internal and external users.

Add/remove users from Active Directory as well as managed their associated mail accounts using MS Exchange


Managed Trend Micro Security/of Vipre Business/WebRoot server for all; to include server & workstation protection.

Ensured backups were properly taken each day by Shadow Protect (by StorageCraft)

Extensively work with Labtech Software and ConnectWise to remotely administer servers & workstations.

Configured Android, iPhone, Windows phones for network connectivity/email/printing and wifi access.

First to respond to inbound calls/emails and assist end users in troubleshooting various issues.

Constantly researched and implemented Server and Networking optimization techniques. Consultant - Network Design and Support

07/09-12/09 Kannal Solutions Sdn Bhd Petaling Jaya

Worked with experienced peers on resolving complex tasks and requests from users.

Designed networking solutions using existing Windows XP Pro and Windows 2003 Server technologies.

Provided complete and comprehensive audit of all IT assets and software associated with daily operations.

Created phased plan for moving entire network from “Peer to Peer” work group to “Client/Server” model.

Developed organizational structure for Active Directory deployment.

Previewed existing core hardware, used optimization techniques wherever possible.

Managed small team of design/support personnel.

Systems Administrator

12/08-07/09 InfoSysGateway Sdn Bhd Petaling Jaya

Responsible for the businesses core servers to include monitoring & maintenance.

Developed automated system backup procedures/Disaster Recovery & Fault Tolerance fail over procedures.

Implemented redundant power backed by UPS for power failures.

Load balanced dual WAN connections for internet connectivity failover.

Ensured all servers met the High Availability standard of 99.999%.

Implemented network monitoring techniques which allowed us to get a “top down” view of all nodes within our network/sub-network; to include servers in the US & Europe.

Provided operational support for various applications (MySQL, SQL, Apache, IIS, Asterisk, etc)

Assisted in the analysis of “root cause” diagnostics, damage-control and restoration procedures which allowed us to identify where process improvements were needed.

Evaluated new technologies for future deployment for greater customer satisfaction/experience. Technical Solutions Developer

03/08-10/08 MCSB Systems Sdn Bhd Kuala Lumpur

Implemented and supported OpenSource VoIP solutions using Asterisk Server.

Implemented and supported OpenSource network monitoring solutions using Nagios.

Provided research & development strategies for new VoIP & network monitoring solutions.

Provided day to day support for both Asterisk & Nagios servers.

OpenSource solutions developer for VoIP and Network monitoring services. Previous Work History to Follow (truncated).

Senior Technical Support Executive

02/06-03/08 Tellix Sdn Bhd Damansara Intan

Technical Advisor/Senior Technician

08/04-06/05 Seattle CPU Seattle, WA

Datacenter Server Technician

08/04-09/04 Microsoft Corp. Seattle, WA

Network Technical Support Engineer

02/02-06/04 Art Institute of Seattle Seattle, WA

Network Design and Support

08/01-01/03 Sable Networking Solutions Seattle, WA Windows Technical Support Engineer

08/00-05/01 Keane Inc. Kirkland, WA


12/04/2013-03/29/2014 I-World Technology Kuala Lumpur, MY

MCSA - 2012

07/01-02/2002 Bellevue Community College Bellevue, WA


12/2000 C.R.I. Seattle, WA

CompTia A+

12/2000 C.R.I. Seattle, WA

MCSE, Networking Essentials



Extremely adept with most Microsoft Windows based operating systems, DOS, with limited experience with Linux Debian/Ubuntu/Caldera/Redhat/Mandrake/SuSe 10 & 10.1, Novell 5.1 & 6. CERTIFICATIONS

Currently certified MCSE, MCP, MCP+I

CompTia A+

Actively pursuing MCSA certification.

Contact this candidate