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Desktop Support Customer Service

Location:
North Olmsted, Ohio, 44070, United States
Salary:
17-20
Posted:
November 09, 2018

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Resume:

Robert T. Mayer

***** ******* ***** ***** ****

North Olmsted, Ohio, 44070

440-***-****

ac7ngj@r.postjobfree.com

Microsoft Products and applications Windows environments include 95/NT/98/2000/XP/Vista/7/8. Microsoft Office products include Word, Excel, Power Point, Access, Outlook, and Exchange. Other programs used Ghost, Win Image, Adobe Acrobat Reader, DOS, and Win-zip.

Computer Systems and Hardware IBM (desktops and workstations), Dell (desktops and laptops), Hewlet Packard (Desktops and laptops), PAR, NCR, Micros, Panasonic and ETC., Switches and Routers - Linksys, Net gear, Cisco, and Equinox.

Computer Skills Installation, Configuration, Maintenance, and Troubleshooting computers software and hardware issues such as memory, motherboards, processors, printers, IDE, SCSI devices, and ETC., Installation, configuration and troubleshooting of Networks.

Networking Skills Installation of Cat 5, and 6, fiber, phone, coaxial cables, patch panels, punch downs and Etc Blades, UPS, Firewalls, Servers, Backup Drives, and Etc

Professional Experience

December 2017-March 2018 Murtech Consulting Independence, OH

IT Support Tech PNC Bank Refresh PC’s

July 2016 – March 2017 APEX Systems Inc Cleveland OH

IT Field Support Engineer United Airlines

1.Refresh Project. Installed PC’s, printers, FIDS, and LIDS

2.Installed operating systems and programs through the internet.

3.Trouble shot programs and hardware issues.

4.Worked on activating ports on switches and static and dynamic addressing Equipment.

5.Patched network from patch panels to switches along with tracing wires through network from switch to switch using a fluke.

6.Worked on Avaya and Cisco phones issues and tested lines.

7.Upgraded and replace server equipment in racks in MDF and IDF locations throughout airports.

8.Installed and troubleshot servers, switches, and ups battery backups in racks

June – November 2015 Ohio Business Machines Cleveland, OH

IT Field System Support Analyst

1.Installed drivers for Sharp Printers

2.Trouble shot networks, Pcs, and software.

3.logged into PC to fix issues

4.Worked on installing Star to Star Phone systems with troubleshooting.

October 2013 – May 2015 Pomeroy IT Solutions Hebron KY

Cleveland Metro School District – IT Field Support Engineer/Migration Technician from flashdrive or server.

1.Imaged or refreshed PC’s and laptops using Ghost and win image

2.Repaired and troubleshoot PC’s/printer/peripherals/networks

3.Control inventory from site

4.Sweep/Printer/Refresh projects

June 2010 - June 2013 Insight Global Atlanta, GA

CVS Business Integration Center – IT Support Specialist

1.Prepare systems and parts for shipping and installed stores

2.Inventory control (Used RF guns for incoming and outgoing parts to file inventory through Vantive System software)

3.Upgrade equipment using the web and flashing of new and old so system ran smoothly.

4.Installing computer equipment onsite which includes

A)Installed Rack mounted Blade system, cisco routers, Firewall, Patch panels, Vertical Wave Telephone systems

Back office equipment and POS systems.

B)Setup Coupon center, Money Gram system, Photo system, RX equipment, RF guns system for inventory

C)In store POS Register system (base unit, printer, cash drawer, scanner, and UPS

D)Ran cables if cables dint exist from Rack to designated area

E)Tested Phone system using Butt set and Banjo

F)Tested the communication of the Knock

G)Cable management of Rack and office equipment.

Robert Mayer Page 2

2010 A3 Solutions Dallas, TX

CompuCom (General Electric) - Migration Specialist\Helpdesk Support Specialist

1.Migrate personal profiles to new laptop for the sales department, and Shipped/Received new and old PCs for reimage

2.Handle calls for customers with setup issues and network issues

3.Troubleshoot users home internet issues through VPN, wireless, and LAN

2008-2009 ERC Parts (Panasonic) Broadview Heights, OH

IT Support Specialist

1.Helpdesk (PC anywhere and phone)10-100 calls per day

2.Network installer/ trouble shooter (routers and switches)

3.PC Set up and repair (SMP/SQL Server, PC anywhere, Norton Anti-Virus, and ETC.,)

4.Hardware Repair (server, sever stations, monitors, cameras, printers, and etc.)

5.Created databases for company needs and support (SMP)

2008 Sapphire Technologies, Independence, OH

Amtrust Bank – Install Technician Refresh PC’s for branches – using ghost to put new image on computers, and added banking software for tellers and sales representatives.

2006-2007 TekSystems Independence, OH

University Hospital (Desktop Support Engineer)

Project work on (Refresh team, Printer group - IT support group – network refresh and Install group).

Time Warner (Desktop Support) - Migrating Adelphia, Comcast, and Time Warner domains into new Time Warner Domain.

American Spring Wire (Application Support) - Created excel spreadsheets to manage sales throughout year and years to come.

AreoPostal (Desktop Support / Installer) - Installed new systems and network at existing locations.

Home Depot (Desktop Support / Installer)

Quicken Loans (Cable Installer)

Walmart (Cable Installer).

2005 Robert Half Cleveland, OH

Key Bank (Helpdesk Support) - Customer service support 1st level reset passwords (Domino, FDR, Mainframe, NT domain)

2005 Pomeroy IT Solutions Hebron, KY

FifthTthird Bank –Field SupportEngineer at local branches

2000-2004 Spartan Computer Services Greer, SC

Senior Field Service Support Engineer / Customer Service Rep

1.Maintain POS systems, networks, back office equipment for over 30 restaurant clients in region on a 24 hour on call status

2.Lead Tech handle specific issues for clients and other service techs

3.Installed New sites (back office, networks, POS equipment, drive-thru, Etc,.

Education CBT Direct - ONLINE Florida

Networking and computer skill refreshment classes

Computer Quest Technical Institute Parma Heights, OH

A+ Certification\ Technical Degree\CORE Certification

Military United States Marine Corps - Honorable Discharge



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