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Executive Assistant Customer Service

Location:
Houston, Texas, United States
Posted:
November 09, 2018

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Resume:

ALIDA RODRIGUEZ

**** * ********* *****, *******, TX 77077 Tel: 917-***-****

E-Mail: ac7ng6@r.postjobfree.com

QUALIFICATIONS:

Excellent communications, research, writing, proofreading and editing skills

Excellent computer skills with proficiency in a variety of software packages

Ability to meet deadlines while handling multiple projects in a fast paced environment

Excel in problem solving, decision-making and customer service

EXPERIENCE:

2018 – September 2018 University of Texas McGovern Medical School, Houston, TX

Executive Assistant, Office of the Chairman, Cardiology

Provide administrative support to cardiologist. Maintain schedule, coordinate meetings and prepare agenda; work on scientific manuscripts in preparation for publication in national specialized publications; responsible for time-keeping of the team; work with fellows in the department; coordinate travel, accommodations and reimbursements. ; work with fellows in the department; coordinate travel, accommodations and reimbursements.

2008 – 2017 University of Texas MD Anderson Cancer Center, Houston, TX

Personnel Assistant, Nursing Administration (2012 to 2017)

Provide support for 6 nursing units with over 400 employees; supervise and reconcile weekly payroll on the Kronos 8 system; process personnel actions – promotions, transfers, terminations; serve as liaison between Inpatient Business Managers, Unit Directors, Nurse Recruitment and On boarding; post open positions on Taleo; monitor and facilitate process flow of position control from initial request through the hiring process ensuring all information is correct in PeopleSoft, Kronos 8 and OneStaff; run reports from various systems and prepare spreadsheets to provide information to Nursing Leadership; train new staff on units on compliance with labor laws, MDACC policy on Time Keeping and Human Resources; maintain and update PeopleSoft accreditation and certification database for the Division of Nursing ensuring compliance with the Certification Incentive Program

Program Coordinator, Nursing Administration (2008 to 2011)

Nursing Career Advancement Program: Manage a nursing fund with an annual working budget of $750K; provide excellent customer service to a nursing population of diverse culture and ethnicity; process and record financial transactions; maintain and update database with financial information for over 3,200 nurses; provide training and presentations to new nursing staff; approve expense reports on Concur system; maintain online record of all transactions; serve as liaison between vendors and nurses; maintain financial ledger

2004 – 2007 Memorial Sloan-Kettering Cancer Center, New York, NY

Program Coordinator, Development, Office of Alumni Affairs

Assist in the day-to-day administration of the office; maintain database of CVs, biographical data and contact information for over 4,000 doctors (International, National and Attending Physicians at MSKCC); coordinate quarterly mass-mailings to Alumni; assist in the event planning and implementation of Alumni conferences and receptions; worked with the Office of Continuing Education to provide MD CE credits for conference attendees; researched biographic data; processed & recorded financial transactions; maintained financial ledger; prepared year-end status and budget reports.

2000 – 2004 Columbia University Health Science Center, New York, NY

Executive Assistant to the Senior Dean for Institutional and Global Initiatives

Worked in the central Dean’s office of the 4 medical schools at Columbia University; responsible for all administrative aspects and procedural functions of the Associate Dean’s office; Coordinated meetings, prepared agendas and took minutes; prepared presentations and tours for visiting delegations; served as liaison between the Dean’s office and CUMC affiliates (Columbia schools, national medical schools and global institutions); assisted Dean on various long-term projects; researched data, checked facts, gathered information and prepared statistics for researchers; made travel and accommodations arrangements for Dean and visiting delegates; worked on expense reports, budgets and reconciled monthly financial ledgers.

1993 – 1999 Hunter College, City University of New York, NY

Editorial Assistant to Director of Publications, The Center for Caribbean Studies

Assisted in all aspects of production for the center’s journal, Centro Bulletin; assisted in developing concepts, researched background information and material for publication; served as liaison between writers and editorial staff; assisted in technical production, copyediting and preparing copy for layout; transcribed taped interviews, edited, cleaned and prepared copy for publication; coordinated and prepared written material for workshops and lectures; collaborated with community agencies on presentations and publications for special events.

EDUCATION:

Boricua College, New York, NY - Bachelor of Arts in Communications (3.94 GPA)

The Career Center, New York, NY - Web Development and E-commerce

Indiana University, Bloomington, Indiana – Journalism and Media Research

COMPUTER SKILLS:

Advanced skills in Microsoft Suites (Word, Excel, PowerPoint, Outlook, Access, Project), Kronos 8 Timekeeper; PeopleSoft 8; Ansos OneStaff; SharePoint; Taleo; Allscripts, Enterprise, Adobe Acrobat, Photoshop



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