Sign in

Customer Service Manager

Crestline, California, United States
November 09, 2018

Contact this candidate


Gary Futral

**** ****** ***., ********, ** *****

EDUCATION University of Montana

Bachelor of Arts, Journalism

SUMMARY Verifiable success in 30 years of experience in Private and Public Works Contracting, Underground Utility Association Management, Proposal Writing, Sales and Marketing.

WORK HISTORY Sales and Marketing 1985 – 1999 and 2011 – Present Pacific Coast Building Products (Gladding McBean Clay Division) LA, CA. Key Contributions

Responsible for clay pipe sales, customer service and record keeping. Monitored installation methods, promoting contracting best practices. Represented company as a director on the board of the Engineering Contractors’ Association.

Technical Proposal/Contract Writer 2008 – 2010

Inter-Con Security, Pasadena, CA

Key Contributions

Developed proposals for multi-million dollar Federal Government procurements. Managed all research, Statement of Work compliance, structure development and writing responsibilities. Interface with clients that include US Marshal’s Service, Dept. of State and Homeland Security.

Estimator/Project Manager 2007 – 2008

T.A. Rivard, Inc. Pipeline Contractor, Riverside, CA

Key Contributions

Responsible for comprehensive bids for public and private works pipeline construction projects, ranging from $500,000 to $20 million. Responsible for personnel supervision, material orders and expenditures, scheduling and on-site coordination, safety training, fleet/equipment scheduling and maintenance.

Association Manager 1997 – 2006

Executive Director, Engineering Contractors’ Association, (ECA) Downey, CA

Key Contributions

Organized, prepared and led labor committees during negotiations with five local construction unions. Represented union and nonunion contractors in any and all labor related issues. Wrote, edited and maintained a reference guide that contains the most pertinent elements of the five Master Labor Agreements, complete with a current and ten-year history of all wage and benefit packages for union construction in Southern California. Supervised staff for a 225-member construction association. Responsible for member training, customer relation and recruiting, grant writing and staff hiring/termination. Managed all budgeting, marketing and financial responsibilities.

Applied communication and interpersonal skills to liaison with various levels of state and municipal agency officials coworkers and general public. Represented construction industry on matters of federal, state and district laws, codes and specifications. Monitored and participated in numerous construction related boards and committees representing contractors on issues such as air and water quality regulations, construction crime prevention, building/construction industry research and standard specifications (Chairman of the “Greenbook” Specification Subcommittee).

Edited monthly ECA magazine and wrote director’s column. Responsible for contractor and affiliate member services and assistance. Extensive member liaison and representation with various city, count and agency staff. Active recruiting, marketing and event supervision. Reported activities and industry news through monthly meetings and industry publications.

Newspaper Reporter 1983 – 1985

Newport Miner, Newport, WA.

Covered all aspects of local news and sports for a weekly newspaper. Excelled at photography.

Activities Former Den and Pack Leader, Boy Scouts of America.

Held California General Contractor’s License #874592.

References Brandon Pensick, Ferreira Construction/ECA President


Paul Granata, Executive Director, Associated General Contractors (AGC)


(Others upon request)

Contact this candidate