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Desktop Support Administrative Assistant

Philadelphia, PA, 19152
November 12, 2018

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Cell: 267-***-****

Home: 215-***-**** 2645 Maxwell Street

Philadelphia, PA 19152


Effectively seeking a position in a fast paced, highly challenging organization which will allow me to demonstrate my excellent problem solving skills.

Professional Experiences

Administrative Assistant/Technical Support

4/25/15-Current Cheltenham Nursing and Rehabilitation Center

Implemented Wireless internet to the building.

In charge of all Audio/Visual setups

Helped configure WIFI installation

Supporting all Information Technology

Desktop support technician

Added new users in windows Server 2012

DHCP reservations for in house copiers

Supporting nursing staff with processing resident data within house software.

Network Implementation, Helpdesk Consultant

08/26/2008- 2015 Fast jump, LLC Philadelphia, PA

Level 2 Support focus on managing web hosting support issues for clients.

Work on various shift schedules to assist with 24/7 support.

Help Desk Consultant

02/11/2007- 05/13/08 Comcast Cable Corporation Voorhees, NJ

Level 2 Support for incoming concerns in reference to various internet connectivity issues

Implemented to use Remedy Version 6.03 on every call.

Supported 1.5 agents for closing escalated tickets.

Technical Support Specialist

01/05-04/05 Net View Inc. Princeton, NJ

Supported Bank of America chains with computer installations.

Assisted with various bank teller equipment installations.

Handled inventory of outdated computer equipment.

Technical support Specialist

08/99-11/03 Wharton Business School Philadelphia, PA

Supported LAN/Desktop environment onsite and remotely.

Installed upgraded and troubleshoot software and hardware.

Diagnosed hardware problems and coordinated repairs.

Assisted in network backups and restores.

Installed, configured and administered various models of HP Printers/fax/scanner machines.

Diagnosed network connectivity problems, TCP/IP, RAS.

Handled tickets and workflow, providing timely updates to both clients and ticket tracking system.

Participated in various department projects, purchased peripherals and dealt with vendors.

Involved with a variety of Audio/Visual setups that include video conferencing.


1997-1999 Penn State University

03/99 The Chubb Institute

Certification in Network Engineering and Data Communication

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