Cell: 267-***-**** email@example.com
Home: 215-***-**** 2645 Maxwell Street
Philadelphia, PA 19152
Effectively seeking a position in a fast paced, highly challenging organization which will allow me to demonstrate my excellent problem solving skills.
Administrative Assistant/Technical Support
4/25/15-Current Cheltenham Nursing and Rehabilitation Center
Implemented Wireless internet to the building.
In charge of all Audio/Visual setups
Helped configure WIFI installation
Supporting all Information Technology
Desktop support technician
Added new users in windows Server 2012
DHCP reservations for in house copiers
Supporting nursing staff with processing resident data within house software.
Network Implementation, Helpdesk Consultant
08/26/2008- 2015 Fast jump, LLC Philadelphia, PA
Level 2 Support focus on managing web hosting support issues for clients.
Work on various shift schedules to assist with 24/7 support.
Help Desk Consultant
02/11/2007- 05/13/08 Comcast Cable Corporation Voorhees, NJ
Level 2 Support for incoming concerns in reference to various internet connectivity issues
Implemented to use Remedy Version 6.03 on every call.
Supported 1.5 agents for closing escalated tickets.
Technical Support Specialist
01/05-04/05 Net View Inc. Princeton, NJ
Supported Bank of America chains with computer installations.
Assisted with various bank teller equipment installations.
Handled inventory of outdated computer equipment.
Technical support Specialist
08/99-11/03 Wharton Business School Philadelphia, PA
Supported LAN/Desktop environment onsite and remotely.
Installed upgraded and troubleshoot software and hardware.
Diagnosed hardware problems and coordinated repairs.
Assisted in network backups and restores.
Installed, configured and administered various models of HP Printers/fax/scanner machines.
Diagnosed network connectivity problems, TCP/IP, RAS.
Handled tickets and workflow, providing timely updates to both clients and ticket tracking system.
Participated in various department projects, purchased peripherals and dealt with vendors.
Involved with a variety of Audio/Visual setups that include video conferencing.
1997-1999 Penn State University
03/99 The Chubb Institute
Certification in Network Engineering and Data Communication