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Sales Customer Service

Location:
Knoxville, Tennessee, United States
Posted:
November 12, 2018

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Resume:

Ross Hosking

**** ***** *****, *********, ** ****9 865-***-**** ac7n1r@r.postjobfree.com

Relevant Work Experience

INBOUND SALES REPRESENTATIVE TDS TELECOM SEPTEMBER 2018 to NOVEMBER 2018

• Handle all inbound calls from Customers and Non-customers

• Service the existing accounts while trying to open new lines of business

• Also responsible for opening new lines of business for non-customers IN-HOUSE SALES CONCIERGE WESTGATE SMOKY MOUNTAIN RESORT & SPA SEPTEMBER 2017 to September 2018

• I provide Five-Star Customer Service to our Existing Timeshare owners

• Our method that service sells allows us to sell our existing owners on upgrading their ownership and purchasing more timeshare

• Actually, started out in Frontline Sales to bring in new timeshare owners and promoted after only two months to our In-House Concierge team

• Made top 10 out of over 50 In-house reps in February 2018 in my first full month out of Training SALES COUNSELOR TRAVELERS PERSONAL INSURANCE APRIL 2014 TO MAY 2017

New business sales for all lines in Personal Insurance and Underwriting authority earned to issue new policies over the phone by myself

Earned more than $17k in sales performance incentives for the year 2015

At Travelers was given an Annual Performance Review of “Exceeds Expectations” for the year 2015

Monthly incentives are determined by individual total monthly sales compared to the monthly average for all Personal Insurance Sales Counselors

Performance is measured for competencies in risk underwriting analysis, sales efficiency, quality of issued business and insurance quotes given on phone calls

Earned Property and Casualty insurance licensing in over 40 additional states and currently issue new insurance policies in all of them

Chosen to participate in many focus groups for top performing producers at Travelers Insurance

Earned Sales Performance Incentives every month except for two total months since employment at Travelers Insurance

AGENT METLIFE AUTO AND HOME JUNE 2013 TO MARCH 2014

Duties primarily to grow and expand my book of business monthly

Managed and performed all marketing activities

Serviced all existing and new business customer service tasks

Made all sales calls required to meet monthly sales quotas and goals PERSONAL BANKER BANK OF AMERICA APRIL 2012 TO MAY 2013

Duties were to handle all transactions for new and existing business products as well as provide service for existing customer tasks in a person to person environment

Conduct financial reviews with as many customers as possible to discover and evaluate needs

At Bank of America was named Top Performer for the month of March, 2015 INSURANCE PRODUCER STATE FARM INSURANCE MAY 2009 TO DECEMBER 2011

Generate new business sales for all lines of insurance

Earned licensing for Property & Casualty, Life, Accident and Health insurance in the State of Tennessee Education

BACHELOR OF SCIENCE COMPLETED: MAY 2009 UNIVERSITY OF TENNESSEE

Major: Economics

Minor: Business Administration

GPA: 2.41/4.00

Member of Sigma Phi Epsilon Fraternity at the University of Tennessee-Knoxville

Served as a member of the Sigma Phi Epsilon Fraternity Recruitment Committee

Related coursework: Geology 101-103, Econ 201: Survey of Econ, Econ 311: Intermediate Microeconomics, Econ 313: Intermediate Macroeconomics, POLS 102: Intro to Political Science, STAT 201: Intro to Statistics, ECON 331: Government and Business, ECON 351: Monetary Economics, ECON 381: Econometrics, ENGL 295: Business and Technical Writing, CMST 240: Public Speaking



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