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Information technology technician level 2

Miami, FL
November 12, 2018

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Delvi Hernandez

**** ** **** ** ***** Florida ***55


OBJECTIVE: To obtain a challenging position that will utilize my specialization with computers with a company that offers opportunities for career growth. Summary of Qualifications:

● Associates Degree in Information Technology.

● 5 years’ experience as an IT support technician in a medical setting.

● Excellent knowledge and ability to troubleshoot both hardware and software related computer problems.

● Proficient in working with power tools and hand tools in an installation or wire running setting.

● Caring and hardworking with excellent customer service and "hands on" skills.

● Interface well with others at all levels including: customers, co-workers, and management.

● Able to multi-task effectively

● Environmental Protection Agency (EPA) Technician (Universal) Certified.


Keiser University, Miami Florida – Associates of Science in Information Technology 09/2014 – 06/2016

Southern Westchester BOCES, Valhalla, NY: Air Conditioning/Refrigeration/Heating 03/2005 - 05/2009

Sleepy Hollow High School, Sleepy Hollow NY: High School Diploma 06/2005


Doctor’s Medical Center, Inc. – Miami, Florida

04/2013 – Present

Position: Information Technology Technician (IT)

Provide help desk assistance, including troubleshooting problems on workstations, peripheral devices, and telephone equipment of all of the offices and clinics.

Troubleshoot network connectivity issues.

Setup new workstations.

Install new phones.

Setup routers and wireless connectivity.

Troubleshoot printing or scanning issues.

Installation of camera equipment including DVR network connectivity and maintain existing camera equipment.

Running wires, and installing networking equipment for a new office or jobsite.

Maintain all 14 clinics at an operational level, making sure all networks and VPN establish daily.

Twin Belle Plumbing Heating and A/C: Katonah, NY

08/2011- 10/2011

Position: Technician:

Maintained, Services, diagnosed, installed, and repaired all types of air conditioning equipment

RES-COM Heating & Air Conditioning- Elmsford, NY

08/2008- 10/2011

Position: Troubleshooting Technician:

Troubleshooting heating and air conditioning equipment Pete’s Saloon – Elmsford, NY

07/2008 – 01/2009

Position: Bus Boy

Tony’s Pizza – Tarrytown, NY

09/2007 – 05/2008

Position: Delivery Boy

Apple Maintenance – Elmsford, NY

04/2007 – 05/2008

Position: Warehouse/Machine Repair

WeeBurn Country Club - (seasonal) Darien, CT

06/2007- 09/2007

Position: Janitorial

Sport Time USA – Elmsford, NY

01/2005 – 03/2007

Position: Cashier

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