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Des Plaines, Illinois, United States
November 12, 2018

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Customer Relations Staff Supervision and Training Inventory Control

Process Improvement Interpersonal Collaboration Regulatory Compliance

Qualifications Profile

Resourceful, enthusiastic, and determined professional with extensive experience in bartending and customer service. Well-versed in mixing, preparing, and serving personalized beverages. Adept at ensuring adherence to company protocols and government regulations by maintaining the bar area clean and sanitized. Highly capable of dealing with stressful situation and creating innovative solutions to address customer complaints. Equipped with articulate communication and interpersonal skills. Bilingual in English and Spanish. Proficient with Microsoft Office Suite.

Professional Experience

Four Points by Sheraton Chicago O'Hare Chicago, IL

Head Bartender 2017–Present

Take charge of crafting cocktails without artificial ingredients by using fresh juices.

Maintain adequate level of supply by managing stock and inventory.

Effectively produce syrups, tinctures, and bitters that perfectly blend with the other ingredients while testing other procedures flavors and textures to design unique cocktails.

Exemplify solid interpersonal skills in welcoming traveling guests, crew members, convention groups, and participants of national meetings.

Ensure continuous delivery of world-class customer service by promptly addressing the request of clients and leveraging bilingual proficiency in English and Spanish

El Salto Mexican Restaurant Valparaiso/Portage/Chesterton, IN

Bartender 2016–2017

Accomplished key functions such as producing margaritas with different flavors, utilizing tequila mixing experience, managing inventory, ensuring functionality of margarita machines, and servicing of food and drinks.

Tubby's Seafood River Street Savannah, GA

Bartender and Server 2012–2016

Functioned in providing assistance to approximately 1000 customer in tourist areas such as Savannah, Georgia, St Patricks Festival, marathons, and river street live music while maintaining active involvement in high volume events and training for new staff.

Princess Cruises

Lead Bartender and Server, Onboard Several Ships 2003–2010

Held responsibility in ensuring compliance with current United States Public Health (USPH) rules and regulations of cruise line in fulfilling the following tasks:

oOrderliness, cleanliness, and sanitation of bar area; and

oInventory control of beverage, replenishment of supply, and loading of provisions from the ship's storage rooms.

oFunction as part of the opening bar staff of brand new vessel in Fincantieri Italy shipyard.

Guaranteed high-quality service and client safety by precisely following recipes using industry measuring tools and company specifications.

Acquired solid knowledge of menu offerings including gourmet foods, spirits, and wine pairings to drive profitability by upselling numerous items, while answering all customer concerns.

Earned promotion throughout tenure from bar back to server and bartender for exemplifying excellent performance.


Coursework in Culinary School of Puebla Puebla, Mexico

Phantom Film School, Game Development, and Online Arbitrage Drop Shipping, Udemy Online Learning Platform

Airbnb Entrepreneur Super Host, Renatus Real Estate Investing Education

Professional Development


Professional Bartender, National Bartending School


Personal Craft Survival Course (PCSC)

Maritime Craft Services (MCS)

UK Princess Escape Completely, Sea Princess

Bartending Working Flair, Forum Bartenders’ School

Bartender Training Course, Golden Princess

Business Writing Basics, Golden Princess

Junior Bar Steward Training Course, Golden Princess

Applying Leadership Basics, Princess U

Food and Beverage Operations, Princess U

American Emergency Response Training

Renatus, Real Estate Investing Education

Basics of Effective Communication and Becoming an Effective Team Member, Golden Princess

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