BARTENDER
Customer Relations Staff Supervision and Training Inventory Control
Process Improvement Interpersonal Collaboration Regulatory Compliance
Qualifications Profile
Resourceful, enthusiastic, and determined professional with extensive experience in bartending and customer service. Well-versed in mixing, preparing, and serving personalized beverages. Adept at ensuring adherence to company protocols and government regulations by maintaining the bar area clean and sanitized. Highly capable of dealing with stressful situation and creating innovative solutions to address customer complaints. Equipped with articulate communication and interpersonal skills. Bilingual in English and Spanish. Proficient with Microsoft Office Suite.
Professional Experience
Four Points by Sheraton Chicago O'Hare Chicago, IL
Head Bartender 2017–Present
Take charge of crafting cocktails without artificial ingredients by using fresh juices.
Maintain adequate level of supply by managing stock and inventory.
Effectively produce syrups, tinctures, and bitters that perfectly blend with the other ingredients while testing other procedures flavors and textures to design unique cocktails.
Exemplify solid interpersonal skills in welcoming traveling guests, crew members, convention groups, and participants of national meetings.
Ensure continuous delivery of world-class customer service by promptly addressing the request of clients and leveraging bilingual proficiency in English and Spanish
El Salto Mexican Restaurant Valparaiso/Portage/Chesterton, IN
Bartender 2016–2017
Accomplished key functions such as producing margaritas with different flavors, utilizing tequila mixing experience, managing inventory, ensuring functionality of margarita machines, and servicing of food and drinks.
Tubby's Seafood River Street Savannah, GA
Bartender and Server 2012–2016
Functioned in providing assistance to approximately 1000 customer in tourist areas such as Savannah, Georgia, St Patricks Festival, marathons, and river street live music while maintaining active involvement in high volume events and training for new staff.
Princess Cruises
Lead Bartender and Server, Onboard Several Ships 2003–2010
Held responsibility in ensuring compliance with current United States Public Health (USPH) rules and regulations of cruise line in fulfilling the following tasks:
oOrderliness, cleanliness, and sanitation of bar area; and
oInventory control of beverage, replenishment of supply, and loading of provisions from the ship's storage rooms.
oFunction as part of the opening bar staff of brand new vessel in Fincantieri Italy shipyard.
Guaranteed high-quality service and client safety by precisely following recipes using industry measuring tools and company specifications.
Acquired solid knowledge of menu offerings including gourmet foods, spirits, and wine pairings to drive profitability by upselling numerous items, while answering all customer concerns.
Earned promotion throughout tenure from bar back to server and bartender for exemplifying excellent performance.
Education
Coursework in Culinary School of Puebla Puebla, Mexico
Phantom Film School, Game Development, and Online Arbitrage Drop Shipping, Udemy Online Learning Platform
Airbnb Entrepreneur Super Host, Renatus Real Estate Investing Education
Professional Development
Certificates:
Professional Bartender, National Bartending School
Trainings:
Personal Craft Survival Course (PCSC)
Maritime Craft Services (MCS)
UK Princess Escape Completely, Sea Princess
Bartending Working Flair, Forum Bartenders’ School
Bartender Training Course, Golden Princess
Business Writing Basics, Golden Princess
Junior Bar Steward Training Course, Golden Princess
Applying Leadership Basics, Princess U
Food and Beverage Operations, Princess U
American Emergency Response Training
Renatus, Real Estate Investing Education
Basics of Effective Communication and Becoming an Effective Team Member, Golden Princess