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Software Desktop Support

Atlanta, GA
November 11, 2018

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Astrit Hoti

*** ********* ***** ***: 404-***-****

Peachtree City, GA 30269


Microsoft Office

Strong people skills

Problem Solving and Trouble Shooting

Bilingual (English, Albanian)

Windows Client Operating Systems

Software/Hardware Troubleshooting

Hardware Upgrade Installation/Repair

High Inner Work Ethic

Mobile/Portable Device Support

Network Connectivity Set-up/Support


Associates degree in Information Technology

COMP TIA A+ Certification

Currently working on achieving COMP TIA Server+ certification

Configuring and setting up Networks

Clayton State University, Continuing Education, Computer Technician

Setting up and maintaining operating systems

Configuring / repairing mobile devices

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and Testing methodologies

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Strong working knowledge of software, hardware, networking, operating systems, and security applications

Operating Systems: Windows XP/Vista/7/8,/8.1/10 Mac OS X/ Lenox/ Android/ IOS/ Google Chrome OS

Software Applications: MS Office 2016 (Word, Excel, Power Point, Access), Visual Basic, Expression Web, VMware workstation and Oracle VM Virtual Box

Networking: LAN/ WAN, TCP/IP, UDP, VOIP


XPO Logistics – Fairburn, GA August 2014 – Present

(IT Technical support)

Installed, configured, maintain and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products

Receive and respond to incoming calls, e-mails and help desk tickets regarding workstations, routers, switches and servers.

Troubleshoot Laptop hardware, software, PC operating systems, printers, routers, switches, servers..

Ensure that desktop images and software variances are deployed in a consistent manner by following current procedures

Set up new PC’s, servers and other network equipment along with peripherals.

Assist with application upgrades and major application rollouts where desktop support is required

Migrated over 90 windows XP machines to windows 7.

Work through Remedy ticketing system to resolve issues as quickly and efficiently as possible.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail and local-area network access problems.

Troubleshoot and fix RF Barcode Scanners (wireless access), Intermec PX4I Thermal Printers, Zebra S4M Barcode Label printer, Scanner and other peripherals.

Installs, migrations generates, maintains, tests and debugs system software and programs, develops instructions for use of operating system software and programs

Install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Build and maintained Windows virtual machines via VMware workstation and Oracle Virtual Box.

Best Buy / Geek Squad – Peachtree City, GA May 2011 – Present

(Geek Squad advanced repair agent)

(Geek Squad Consolation agent)

(Computer sales)

Sell Maintain, repair, and service client technology.

Handle 30+ technical/mission-critical units.

Engage clients and provided best solutions to their technology challenges

Diagnose software/ hardware problems and resolve them

Set up new PC’s and installed Software along with peripherals.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all services (outperforming average of 90%).

Handle technical troubleshooting, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets

Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.


Paradise Granite and Marble – Newnan, GA September 2010 – December 2013

(System Information Tech)

Assembled and installed a wide array of computer systems, workstations, and peripheral hardware

Developed and maintained company’s web site

Performed network modeling, analysis, and planning, which often require both hardware and software solutions including setting up a network, installation of hardware, routers, hubs, wireless adaptors, cables, as well as the installation and configuration of software, such as network drivers.

Install local area network cabling systems and equipment such as network interface cards, hubs and switches.

Installed new servers, switches, routers and configured.

Active directory Administrator.

Set up, test, and evaluated systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems.

Dunkin Donuts – Peachtree City, GA May 2004 – June 2008

Cashier (Team Lead)

Handled all purchase transactions

Handled all banking deposits for the owner

In charge to make certain the other cashiers treat it each customers with the

Out most respect.

Balanced all cash register both, begging and the end of my shift

Made sure that the store was presentable at all times

In charge of scheduling personnel for shifts


Founding member of a non-profit organization, which helps new Eastern European immigrants by providing information about the community, such as educational resources, employment assistance, public resources, and fundraising to help the financially challenged.

References Available Upon Request

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