Astrit Hoti
*** ********* ***** ***: 404-***-****
Peachtree City, GA 30269 ac7n0w@r.postjobfree.com
CORE KNOWLEDGE AREAS
Microsoft Office
Strong people skills
Problem Solving and Trouble Shooting
Bilingual (English, Albanian)
Windows Client Operating Systems
Software/Hardware Troubleshooting
Hardware Upgrade Installation/Repair
High Inner Work Ethic
Mobile/Portable Device Support
Network Connectivity Set-up/Support
PROFESSIONAL DEVELOPMENT
Associates degree in Information Technology
COMP TIA A+ Certification
Currently working on achieving COMP TIA Server+ certification
Configuring and setting up Networks
Clayton State University, Continuing Education, Computer Technician
Setting up and maintaining operating systems
Configuring / repairing mobile devices
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and Testing methodologies
Proven ability to diagnose, troubleshoot, and resolve technical problems.
Strong working knowledge of software, hardware, networking, operating systems, and security applications
Operating Systems: Windows XP/Vista/7/8,/8.1/10 Mac OS X/ Lenox/ Android/ IOS/ Google Chrome OS
Software Applications: MS Office 2016 (Word, Excel, Power Point, Access), Visual Basic, Expression Web, VMware workstation and Oracle VM Virtual Box
Networking: LAN/ WAN, TCP/IP, UDP, VOIP
PROFESSIONAL EXPERIENCES
XPO Logistics – Fairburn, GA August 2014 – Present
(IT Technical support)
Installed, configured, maintain and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products
Receive and respond to incoming calls, e-mails and help desk tickets regarding workstations, routers, switches and servers.
Troubleshoot Laptop hardware, software, PC operating systems, printers, routers, switches, servers..
Ensure that desktop images and software variances are deployed in a consistent manner by following current procedures
Set up new PC’s, servers and other network equipment along with peripherals.
Assist with application upgrades and major application rollouts where desktop support is required
Migrated over 90 windows XP machines to windows 7.
Work through Remedy ticketing system to resolve issues as quickly and efficiently as possible.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail and local-area network access problems.
Troubleshoot and fix RF Barcode Scanners (wireless access), Intermec PX4I Thermal Printers, Zebra S4M Barcode Label printer, Scanner and other peripherals.
Installs, migrations generates, maintains, tests and debugs system software and programs, develops instructions for use of operating system software and programs
Install local area network cabling systems and equipment such as network interface cards, hubs and switches.
Build and maintained Windows virtual machines via VMware workstation and Oracle Virtual Box.
Best Buy / Geek Squad – Peachtree City, GA May 2011 – Present
(Geek Squad advanced repair agent)
(Geek Squad Consolation agent)
(Computer sales)
Sell Maintain, repair, and service client technology.
Handle 30+ technical/mission-critical units.
Engage clients and provided best solutions to their technology challenges
Diagnose software/ hardware problems and resolve them
Set up new PC’s and installed Software along with peripherals.
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all services (outperforming average of 90%).
Handle technical troubleshooting, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
PROFESSIONAL EXPERIENCES CONTINUED…
Paradise Granite and Marble – Newnan, GA September 2010 – December 2013
(System Information Tech)
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware
Developed and maintained company’s web site
Performed network modeling, analysis, and planning, which often require both hardware and software solutions including setting up a network, installation of hardware, routers, hubs, wireless adaptors, cables, as well as the installation and configuration of software, such as network drivers.
Install local area network cabling systems and equipment such as network interface cards, hubs and switches.
Installed new servers, switches, routers and configured.
Active directory Administrator.
Set up, test, and evaluated systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems.
Dunkin Donuts – Peachtree City, GA May 2004 – June 2008
Cashier (Team Lead)
Handled all purchase transactions
Handled all banking deposits for the owner
In charge to make certain the other cashiers treat it each customers with the
Out most respect.
Balanced all cash register both, begging and the end of my shift
Made sure that the store was presentable at all times
In charge of scheduling personnel for shifts
VOLUNTEER/COMMUNITY OUTREACH:
Founding member of a non-profit organization, which helps new Eastern European immigrants by providing information about the community, such as educational resources, employment assistance, public resources, and fundraising to help the financially challenged.
References Available Upon Request