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System Administrator/ Networ Administrator

United Arab Emirates
November 08, 2018

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Cell: +971********* E-mail:

Nationality: Pakistani Address: Dubai, UAE

UAE Driving License


IT support and System Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company EXPERIENCE

Network Engineer

Apex Business Center LLC previously Elite Business Center Dubai, UAE August 2015 – Till Date

To undertake small to medium-sized IT projects as instructed by the IT Manager. Provide desktop and server support.

Setting up and configuring new laptops, desktops, IP telephones and door access control System. Avaya IP-500 V2, IP PBAX operations and management. Dell Sonicwall Firewall operations, Data and Internet Security management over the networks. ZTK Access control system operations.

Central Printer Sharing and Network scanner operations. Printer billing to every client as per their usage from the central printer. Telephone Billing and invoicing to the clients.

CCTV and NVR/DVR operations and management.

Etisalat IP TV management over the Intranet.

Cloud Backups operations and management.

Ensuring security and upgrades are applied and kept up to date on desktops and laptops. Antivirus installation to all desktops and laptops. Fault-finding to laptops and desktops.

Completing internal user moves including IP phones Avaya 1608 and 1616. Diagnose and resolve technical issues.

Patching of network and phones.

Ensure all logs for equipment and users are maintained. Fault-finding to core systems.

Creating purchase requisitions for IT hardware/software. Ensuring all software purchased licensing is recorded and maintained. Setting up new users and disabling expired accounts in accordance with HR requirements. Providing support for MAC and Android Platforms.

IT System Support

KeKestral Trading, Islamabad, Pakistan

Dates: Apr 2009 - Aug 2013

Installing and configuring Computer Hardware, Software, OS and applications. Monitoring and maintaining of computer systems and networks. Cloud Data Backup & Web server and Mail server Operations. Providing support, including procedural documentation and relevant reports. Setting up new users' accounts and profiles and dealing with password issues. Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment. To monitor and maintains the use of the LAN’s photocopiers and printers. Perform on-site and remote technical support.

I have provided network and desktop support to over 280 users in 15 branch offices throughout Islamabad offices, Lahore and Karachi office furthermore overseas offices like KESTRAL USA, KESTRAL UK, FZCO Dubai, KESTRAL China, KESTRAL Oman and KESTRAL Malaysia. To provide Voice over IP(VoIP) support and management to all offices overseas and nationwide. Designing, installing, upgrading, configurations, and repaired local and wide area network hardware and infrastructure.

Troubleshooting, network problems, diagnosing and solving hardware or software faults. CCTV Operations Evaluation, tests, and recommendations of appropriate technology for upcoming needs. Working continuously on a task until completion (or referral to third parties, if appropriate). Installation and configuration of all kinds of standalone printers and scanners Network Administrator

Dazzle Glass, Islamabad, Pakistan

Dates: Sep 2007 - Mar 2009

Maintains computing environment by identifying network requirements, installing upgrades monitoring network performance.

Establishes network specifications by conferring with users analyzing workflow, access, information, and security requirements designing router administration, including interface configuration and routing protocols.

Defining network policies and procedures and Windows Server 2008 RMS and DMC services. Establishing connections and firewalls.

Maintains network performance by performing network monitoring analysis and performance tuning troubleshooting network problems escalating problems to vendor. Secures network by developing network access, monitoring, control and evaluation maintaining documentation.

Prepares users by designing and conducting training programs and support. Upgrades network by conferring with vendors developing, testing, evaluating, and installing enhancements.

Meets financial requirements by submitting information for budgets, monitoring expenses. Protects organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. PROJECTS


Date of Completion: May 2011

Incision films was a subsidiary of KESTRAL Group. IT Infrastructure Planning, Designing and implementation of various operating systems like Linux, MAC and Windows and make them operational according to company policies and needs in a single Network Data Sharing and DBMS management Internet and Intranet Operations VoIP and Video Conferences CCTV Operations and Management Technical Support Data Sharing/Printer Sharing. SKILLS AND EXPERTISE

Network Planning, Design, Implementation and Technical Support. Network Applications and Troubleshooting.

Routing and Switching

IP-PBAX, Panasonic TED 824/ TDA100 Installation and Support Firewall Operations and management

CCTV Cameras and IP DVR NVR Operations and management Access Control System

Windows Server 2008, Windows Server 2012 R2, Windows (XP,Vista,Win7, Win8, Windows 10) and MAC OS.

Active Directory

Virtualization, VMWARE, Hyper V

TCP/IP network environment, Including DHCP, DNS, Ethernet and Wireless. Security (Internet Security/DBMS Security)

Hardware and Software Installations.

Data centralization and peripheral devices sharing including, Data storages, NAS devices, printers, copiers, scanners and print servers.

Configuring and managing backup & restore of server procedures including Cloud Servers. Identifying & reporting on the budgetary. implications of IT projects and upgrades. Provide secondary support for LAN/WAN/WLAN.

Project Management.

Help Desk/Technical Support All Systems

Mobile Application and Device Management.

Website Development Wordpress

Domain Migration and support. Server and client


MBA-IT - Unitec- Islamabad Pakistan MBA-IT Aug 2014 Graduation - University of Sargodha, Sargodha Pakistan Graduation Aug 2007 Intermediate - University of Sargodha, Sargodha Pakistan ICS - Aug 2005 SSC - Govt. High School No.1, Sargodha Pakistan - Jun 2003 MCSE Training - Corvit Systems, Islamabad Pakistan Jun 2009 DIT - Leading Track Computer College, Islamabad Pakistan September 2008 ACHIEVEMENT-AWARD

Received a Note of Encouragement on Best Performance from the CEO of KESTRAL. REFERENCES:

Mr. Zohair Jivan

Area Manager at Elite Business Center, Dubai

Contact #: +971*********, e-mail: Mohammad Hamid

Manager Administration at Kestral Trading, Pakistan Contact #: +923*********, e-mail:

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