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Manager Customer Service

Costa Mesa, California, United States
November 07, 2018

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Jacqueline C. Roteck

Costa Mesa CA


Career Summary

My future goal is to obtain a position that enables me to use my strong organizational skills, educational background, and ability to work well with people. Education

Cal State University Channel Islands

● BA in Communication emphasis in Business/Non-Profit (2016) Santa Barbara City College

● AA Degree in Communication Sciences

● AA Degree in Applied Communication

● AA Degree in Mathematics

● AA Degree in Behavioral Sciences

Ramona High School

● HS Diploma

Work Experience

Sincerely Social (Oct. 2017 - Nov. 2018)

I was an account manager at Sincerely Social, a boutique digital agency, where I managed multiple accounts. My primary duties ranged from creating content calendars, to writing blogs/caption copy, to brand outreach and influencer marketing. This boutique agency has taught me remarkable organizational skills and how to manage my time accordingly for several accounts.

Love Detailed (2016 - 2017)

Love Detailed is a social media marketing startup agency that focused on wedding and lifestyle clientele. I wrote blogs, created photo galleries, curated content calendars, established brand voice, moderated engagement programs, and promoted business across multiple platforms. I also gained knowledge in wordpress and squarespace, for blogging and minimal web page creation. Working hand in hand with a small staff and closely with clients, allowed for a more personalized and customized experience.

Olio Pizzeria (2015- 2017)

I was a server/manager at Olio Pizzeria, which utilized my extensive multitasking, organizational and customer service skills. Knowledge of multiple POS systems, and in-house event planning.

Arch Rock Fish (2011-2015)

At Arch Rock Fish I was a manager, where I worked with opentable, micros, and aloha systems. I also worked assisted the event planner, for large party groups and events. I have learned much about fine wines/spirits, and a variety of different foods. I achieved many skills at this job by interacting with people and managing the front of house staff.

– Prior positions upon request

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