BRUCE S. FRANKLIN

Hauppauge, NY *****

https://www.linkedin.com/in/bruce-franklin-672b7611/

718-***-**** E-mail: ac7mnu@r.postjobfree.com

SUMMARY

TECHNICAL

SKILLS

EXPERIENCE

• MBA-level IT professional with many years of Information Technology experience who provides top-notch service, sets high standards, and exceeds expectations.

• Customer-focused performer who is committed to quality in every task, from personal interaction with coworkers and users to high level of service provided to company/customer.

• Certifications: CCNA R&S, ITIL V4, Internal Security Assessor (ISA), SonicWall, Siemens

• Operating Systems / Applications: Windows Server NT-2016, Microsoft Exchange Server 5.5-2016, WSUS, Terminal Server, VMWare ESX, ESXi 6.0, Blackberry Enterprise Server, Symantec Vault, Backup Exec,Windows 10, Sunbelt Archiver, Ghost, Nagios, GFI, SolarWinds, PRTG

• Networking: LAN/WAN, TCP/IP, DHCP, DNS, Active Directory, IIS, ISDN, T1, T3, DSL, Frame Relay

• Security: • RSA Authentication Manager, Motorola ADSP, QualysGuard, Aruba Clear Pass, Tripwire Enterprise Server, Tripwire Log Center, McAfee Total Defense, TrendMicro Interscan Virus Wall

• Routing Protocols: OSPF, EIGRP, RIP, Static

• LAN/WAN, VLAN, IPS, TCP/IP, DHCP, DNS, Active Directory, Failover Cluster, IIS, ISDN, T1, T3, DSL, MPLS, IEEE, HSRP, SNMP, VTP, 802.1Q Network Team Lead / Senior Network Engineer

11/13 – Present King Kullen Grocery Bethpage, NY

• Lead engineer responsible for maintaining the King Kullen network with over 40 sites, turning up new sites, and planning for future growth, as well as any other duties as required.

• Implemented upgrade and hardening of Cisco backend, as well as ACL’s to limit access to network equipment.

• Upgraded Checkpoint appliances to R80.10, implemented Endpoint Security and Threat Prevention, providing much better protection of the network. Monitor both IPS and IDS.

• Provided project management of the upgrade of the MPLS network. This included ordering new circuits from the ISP, new Cisco routers and interface cards, and scheduling with local contacts at each site for installation of the new circuits and hardware.

• Maintain both internal and external DNS, updating records as needed (A, MX, PTR, TXT)

• Upgraded entire VMWare infrastructure from ESX 5.5 to 6.0, currently planning and testing the upgrade to 6.5.

• Work closely with developers to build, enhance, and maintain an infrastructure that maximizes application performance.

• Evaluate, monitor, and enhance IT infrastructure based on developer’s requirements with an emphasis on availability, reliability, scalability, data confidentiality, and system integrity

• Vastly improved time to troubleshoot any issue by constructing proper documentation of the network and data center, as well as creating Visio drawings of the network. EDUCATION

Network Team Lead

8/11 – 11/13 ActioNet - USMMA Kings Point, NY

• Implemented and supported complex network systems including routers, switches, load-balancers, security devices and wireless systems in a multivendor environment: Cisco, Barracuda, HP, Sonicwall, Solarwinds, Nagios, Dell, Aruba, Tropos.

• Upgraded all switches campus-wide adding OSPF for all routing, and implemented radius server for security and accountability, and mac address authentication to prevent unauthorized access to the network.

• Improved disaster recovery data center from manual cutover to automating most systems, including mirroring SQL databases, ensuring the Exchange databases were small enough to properly replicate, built permanent web servers that were constantly replicated, and increased bandwidth at the disaster recovery site.

• Instituted previously nonexistent project management guidelines within organization to improve ability to meet time lines, budget, and objectives.

• Worked with IPerf, Wireshark, and Process Monitor to determine the location and cause of network connectivity issues.

• Mentored all junior level staff to ensure coverage for all skill sets among all employees on the team.

IT Director

04/10 – 8/11 Glocap Search New York, NY

• Designed, implemented, and supported corporate network systems, specifically Cisco routers, firewalls, and switches in nationwide network.

Implemented GFI monitoring of servers and critical services, and installed environmental monitoring of the server room, to be alerted in case of any failure.

Oversaw all existing vendor contracts and negotiated new ones at contract expiration.

Instituted previously nonexistent project management guidelines within organization to improve ability to meet time lines, budget, and objectives.

Designed and rolled out new architecture for Microsoft Exchange Server, Sunbelt Archiving Server, Blackberry Enterprise Server, and new Domain Controller, all on virtualized systems.

Initiated Business Continuity / Backup and Disaster Recovery Plan with use of NAS and offsite storage of data.

Managing Partner / Senior Network Administrator

10/01 - 4/10 INTEGRITY IT New York, NY

• Oversaw client’s information systems reporting to client CFO or CEO, including managing 6 field technicians and multiple vendors supporting a multi-platform, multi-location infrastructure.

• Maintained external DNS for all clients, including A, MX, CNAME, and SPF records.

• Reduced clients network related help desk calls by 75% by restructuring and upgrading client networks, including replacing servers, switches, wiring, and computers.

• Improved computer security infrastructure by adding intrusion detection and URL filtering, reducing security related help desk calls by 65%.

• Determine clients’ hardware and software needs for IT projects pertaining to small businesses.

• Provided secure global access to internal applications by installing Terminal Services and applying Group Policy, Exchange OWA, and VPN.

• Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, Web, and telecom technologies.

B.A., Computer Science, QUEENS COLLEGE, Flushing, NY

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