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Active Directory Customer Service

Ames, Iowa, United States
November 06, 2018

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Sylvain K Mbiya

**** ********* *****, ****, **, USA, 50014



Obtain a position as a Computer support specialist, or Network and System Administrator where extensive experience will be further developed and utilized.


Kirkwood Community College, Cedar Rapids, IA

AAS Degree: Network and System Administration - May 2018

Certificate: Network and System Administration – 2017

Kirkwood Community College Dean’s List


Over a year hands on experience in installation, troubleshooting and configuration of computer systems

Ability to install and provide a good sound system

Ability to investigate and examine technical problems

Working knowledge of windows 7,8,10, and Vista operating systems

Familiar with LAN and WAN protocols and topologies

Good understanding of installation and updates

Good organizational abilities


Introduction to Computers, Math Limits, Computer Hard work, Server Configuration, Directory Administration, LAN Administration, CCNA Cisco 1, CCNA Cisco 2, Advanced PC Concepts, Windows Networking, Computer Hardware Basics, Network Plus, Computer Hardware Basics, Linux Networking, Directory Administration, Network Security Basics, VMware VCP, Server Configuration, Automation scripting


Experience in Microsoft Office (Word, Excel, PowerPoint, Page, Visio and office 365), Microsoft Windows (Xp, Windows Vista, Windows 7, Windows 8 and Windows 2010), Mac OSX, Microsoft Windows Server 2008, Microsoft Exchange 2010, Windows Server 2012R 2, DHCP Configuration, DNS Configuration, Group policies, User Account Control, SAMBA shares Linux, Active Directory.


March 2015 to Present Higher Ground Tabernacle, Coralville, IA

Sound Technician, Computer Technician

Install sound system for the meeting

oFor meeting venue and church services using audio mixer Behringer SX2442FX

Make sure wireless and cable mic and lights works

Responded to and resolved computer system problems as required.

Set up new computer systems and perform routine maintenance

oOperating System Windows 2007,2008 and 2010

oWindows Server 2008, 2012R2

oConfiguration and resetting the network access accounts whenever required.

Active Directory

oPerformed audits of Active Directory(AD) objects and user permissions.

oDeveloped organizational units in Active Directory (AD) and managed user security with group policies

Ensure that Internet cable and Wi-Fi is running properly

Diagnosed software issues, installed updates or new software, and removed malicious programs.

Managed Group Policy Objects (GPOs) throughout the Active Directory (AD)

April 2015 – June 2018 The Kirkwood Hotel, Cedar Rapids, IA.

Banquet Set-up Team Member

Effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company’s standard for excellence, resulting in the overall success of banquet events.

Uphold the highest level of customer service.

Maintain a friendly and approachable attitude towards guests and staff.

Maintain a professional appearance and mannerism.

Assist with set-up of tables, linens, chairs, etc. for full service of banquet events.

Provide excellent food and beverage service for banquet events.

Maintain knowledge of policies and procedures

Zoe TV

January 2012 - November 2014 Computer Technician

Provide IT support

oRequest information about software and hardware issues and document all concerns.

oResolved selected issues with smart phones and tablet

oHelp end users with hardware, software, network and operational support requirement in keeping with industrial standard and practice

Assist customer with Anti-Virus program installing, virus removal and upgrade

Installed, maintained Hewllet-Packard printers

Conduct computer and technology training with new staff

Language Skills:

English (Fluent in Reading, Speaking and Writing) French (Fluent in Reading, Speaking and Writing)

Sylvain K Mbiya

4212 Westbrook Drive, Ames, IA, USA, 50014


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