Sylvain K Mbiya
**** ********* *****, ****, **, USA, 50014
ac7mf1@r.postjobfree.com
Objective:
Obtain a position as a Computer support specialist, or Network and System Administrator where extensive experience will be further developed and utilized.
EDUCATION
Kirkwood Community College, Cedar Rapids, IA
AAS Degree: Network and System Administration - May 2018
Certificate: Network and System Administration – 2017
Kirkwood Community College Dean’s List
MAJOR STRENGHS
Over a year hands on experience in installation, troubleshooting and configuration of computer systems
Ability to install and provide a good sound system
Ability to investigate and examine technical problems
Working knowledge of windows 7,8,10, and Vista operating systems
Familiar with LAN and WAN protocols and topologies
Good understanding of installation and updates
Good organizational abilities
RELATED COURSEWORK
Introduction to Computers, Math Limits, Computer Hard work, Server Configuration, Directory Administration, LAN Administration, CCNA Cisco 1, CCNA Cisco 2, Advanced PC Concepts, Windows Networking, Computer Hardware Basics, Network Plus, Computer Hardware Basics, Linux Networking, Directory Administration, Network Security Basics, VMware VCP, Server Configuration, Automation scripting
COMPUTER SKILLS
Experience in Microsoft Office (Word, Excel, PowerPoint, Page, Visio and office 365), Microsoft Windows (Xp, Windows Vista, Windows 7, Windows 8 and Windows 2010), Mac OSX, Microsoft Windows Server 2008, Microsoft Exchange 2010, Windows Server 2012R 2, DHCP Configuration, DNS Configuration, Group policies, User Account Control, SAMBA shares Linux, Active Directory.
WORK EXPERIENCE
March 2015 to Present Higher Ground Tabernacle, Coralville, IA
Sound Technician, Computer Technician
Install sound system for the meeting
oFor meeting venue and church services using audio mixer Behringer SX2442FX
Make sure wireless and cable mic and lights works
Responded to and resolved computer system problems as required.
Set up new computer systems and perform routine maintenance
oOperating System Windows 2007,2008 and 2010
oWindows Server 2008, 2012R2
oConfiguration and resetting the network access accounts whenever required.
Active Directory
oPerformed audits of Active Directory(AD) objects and user permissions.
oDeveloped organizational units in Active Directory (AD) and managed user security with group policies
Ensure that Internet cable and Wi-Fi is running properly
Diagnosed software issues, installed updates or new software, and removed malicious programs.
Managed Group Policy Objects (GPOs) throughout the Active Directory (AD)
April 2015 – June 2018 The Kirkwood Hotel, Cedar Rapids, IA.
Banquet Set-up Team Member
Effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company’s standard for excellence, resulting in the overall success of banquet events.
Uphold the highest level of customer service.
Maintain a friendly and approachable attitude towards guests and staff.
Maintain a professional appearance and mannerism.
Assist with set-up of tables, linens, chairs, etc. for full service of banquet events.
Provide excellent food and beverage service for banquet events.
Maintain knowledge of policies and procedures
Zoe TV
January 2012 - November 2014 Computer Technician
Provide IT support
oRequest information about software and hardware issues and document all concerns.
oResolved selected issues with smart phones and tablet
oHelp end users with hardware, software, network and operational support requirement in keeping with industrial standard and practice
Assist customer with Anti-Virus program installing, virus removal and upgrade
Installed, maintained Hewllet-Packard printers
Conduct computer and technology training with new staff
Language Skills:
English (Fluent in Reading, Speaking and Writing) French (Fluent in Reading, Speaking and Writing)
Sylvain K Mbiya
4212 Westbrook Drive, Ames, IA, USA, 50014