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Engineering Computer, QA Tester

Rockville, Maryland, United States
November 06, 2018

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****, ****** ******, *********, ** 20853 202-***-**** Professional Summary

I have completed PGD in BCS (British Computer Society) Higher Education Qualifications and obtained the professional Membership at BCS (MBCS), and also I'm reading for Bachelor of Information Technology (Final year student) from University of Colombo. I served as an Inspector of Customs in Sri Lanka Customs ICT Department for 6.5 years. Skills

• Self-motivated

• Team liaison

• User interface understanding

• Interpersonal and written communication

• Hardware evaluation

• Quick Learner

• Data analysis

• Team management and leadership

Work History

Inspector Of Customs Feb 2012 - Oct 2018

Sri Lanka Customs Colombo, Western

• Communicated with customers via email and phone for initial requirement capture.

• Monitored and managed system alerts and notifications, and responds accordingly through service tickets.

• Supported technical issues involving Microsoft's core business applications and operating systems.

• Installed and configured of workstations and connect them to the online ASYCUDA system.

• Basic technical support at the network level: WAN, LAN and VPN connectivity, routers, firewalls, and security.

• Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

• Produced ad hoc reports and documents for senior team members.

• Liaised with project management teams, third-line Engineers and Service Desk Engineers on a regular basis.

• Reported network operational status by gathering and prioritizing information and managing projects.

IT Operations Assistant Nov 2010 - Feb 2012

Singer Sri Lanka PLC Colombo, Western

• Worked on queries that come in via phone or email.

• Monitored and managed system alerts and notifications, and respond accordingly through service tickets.

• Supported of disaster recovery solutions.

• Configured users in a Microsoft Domain Environment. Education

Professional Graduate Diploma: Computer Science 2014 British Computer Society United Kingdom

Specialized Modules: Computer & Network Technology, Information Systems, Software Development, Computer Networks, Database Systems, Object Oriented Programming v2, PRISS

(Core Module), Computer Services Management, Management Information Systems, Software Engineering 2, Web Engineering

Bachelor Of Information Technology: Information Technology 2019 University Of Colombo Sri Lanka

Completed Modules: Computer Systems I, Web Application Development I, Communication Skills, Database Systems I, Systems Analysis & Design, Information Systems & Technology, PC (Personal Computer) Applications, Mathematics for Computing I, Programming I, Business Management, User Interface Design, Fundamentals of Multimedia, Object Oriented Analysis & Design, Software Engineering, Programming II, IT Project Management, Rapid Software Development, Database Systems II, Professional Issues in IT, Information Systems Security, Internet Application Development, e-Business Applications

Higher Diploma In Computer Science: Computer Science 2011 Infortec International Sri Lanka Sri Lanka

Specialized Modules: PC and Network Operating Systems, MS-Office 2010, Database Management Systems, Internet Technology & Networking, Web Application Designing

(HTML/CSS), Hardware Engineering, PHP + MySQL + Java Script, Software Engineering, Mathematics, Java SE,

Extra-Curricular activities

• Taken victories in All Island Badminton Tournaments (2000, 2001, 2003, and 2004)

• Passed to the White Belt in Budo Karate

• First place in the event of Discus Throw in the school Sports meet

• Have awarded colors in School Colors Awarding Ceremony

• Took part in school Table Tennis matches

• Participated in the training course on The Basics On Badminton Coaching & Umpiring

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