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Office Sales

Location:
Nashua, New Hampshire, United States
Posted:
November 06, 2018

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Resume:

Profile

I am an experienced professional with over 14 years proven success multi-tasking in diverse environments. A team player with the ability to build strong relationships with management, co-workers, customers, and vendors. I have the natural ability to handle multiple projects and roles in a fast-paced environment. In supporting multiple teams, I have created policies around best practices which have led to more efficient procedures. Being a friendly, professional, organized, and dedicated person with a positive attitude, I take pride in my job regardless of its level in a company. Knowing that my organization and I are making a difference to help people, makes me happy.

Skills Summary

Customer/Family/Patient support & phone support

Caregiver scheduling for multiple clients

Interviewing/hiring caregivers

Case manager correspondence

Scheduling software management

Doctor/Nurse admin support

Appointment scheduling and follow-up

Maintenance patient charts

Transportation scheduling

Medical equipment ordering

Laboratory request/results

Hospital admissions

Office & Medical data entry

Purchase Order/Contract

revision/entry

Finance Dept. system/admin & data entry

Co Training dept. support

Mail/Shipping

Opening/Closing office

HR Administrative support

Notary Public (b/gr checks)

Executive staff support.

Credit card payment/receiving

Customer care/Reception duty

Filing/Inventory/supplies

Scan/Faxing/copying/binding

Software Qualifications

Proficient in: CareSmartz360, AloraPlus, PCC Hospital Program, MS Office Suite including Word, Excel, Outlook. Working knowledge of Sales Force, Authorize.net, Travizon, Concur, ADP Employee Portal Ektron CMS, Great Plains, and CRM Standards.

Professional Experience

Heaven Sent Home Care, LLC February 2018 - Present

Office Manager/Care Coordinator/HR Administration/Notary Public

Heaven Sent is a company dedicated to providing caregivers to go into peoples’ homes in need of help with activities of daily living.

Office manager, scheduling caregivers to help new and existing clients, cover callouts & organize changing schedules.

Making/Receiving calls to/from clients, family, employees and case managers, solving problems.

Implemented and updating daily, CareSmartz scheduling software. Outlook, Word, Excel and letters for verifications.

HR administration tasks such as criminal back ground checks, I-9’s, checking I. D’s and all new hire forms. Interviews

Notarize, Check mail, copy, fax, scan official paperwork, check messages, help with hours/timesheets with payroll.

Greenbrier Terrace/kindred Healthcare (now Next Step): November 2016 – November 2017

Unit Clerk/Coordinator:

Greenbrier is a long/short term & rehab center for the elderly & anyone needing care after an accident, sickness or surgery.

Unit Coordinator of a fast-paced unit.

I keep everything running smoothly from answering hospital calls from patients, family, pharmacy, doctors, specialists and vendors to helping the staff with patients.

Filing charts and additional documents, making doctor appointments, making transport appointments, requesting

Labs tests, X-rays etc.

Copying, faxing, new admissions orders with medications. Maintaining electronic charts and paper charts.

Working and connecting with families with their inquiries, handling sensitive information and documents.

Updating monthly logs, shared spreadsheets, data entry, outlook, word, excel and hospital PCC.

When needed I also helped with simple room calls, giving meals, taking and returning our lovely patients to other parts of the building.

Our unit was very busy, but it was a rewarding job, I love to help people even if chatting or make them smile.

The Onyx Experience, LLC – Studio X, Amherst, NH January 2015 – September 2016

Nail Technician Professional/Owner (Still have license)

Nail Care for Salon guests, Manicures, Pedicures, Spa Services, Paraffin Treatments, Gel System Services.

Business operation, cashing, credit cards transactions.

Answer Phones, greet guests, make appointments, customer care. Opening/Closing spa.

Ektron, Inc., Nashua, NH

February 2007 – December 2013

Ektron was founded in 1998 with a vision to combine web content management (WCM), marketing optimization and social software

Improve operational efficiency, drive revenue growth and build customer loyalty. Ektron (now Epi Server) employs over 200 employees.

Sales/Maintenance Renewal Representative:

Manage and process all Ektron Sales orders including: new sales, upgrades, maintenance renewals & transfers for the USA, UK, Canada and Australia

Responsible for updating Sales Force for all orders and customer information

Prepare and send out maintenance renewal quotes, license transfers, make follow up calls for those quotes and respond to customers questions, queries and license key problems via email and phone

Supporting all Sales staff with customer on-site meetings.

Assisted the Training Department in putting together training materials to send to attendees scheduled for certified training

Finance Dept Administrator:

Manage company corporate credit cards and monthly reconciliations

Enter all orders into Great Plains sales batch with currency conversion.

Enter all invoices into Finance systems and work on internal approval processing

Work with customers on invoice collections and processing, inventory inspection for dept.

Arrange company supplies, and office equipment maintenance

Order all company office supplies and maintain office equipment with respective vendors

Company wide support for on-site customer and vendor visits.

Manage and cover office reception, for on-site visits and phone calls.

Human Resources administration support.

J Bella Salon, Amherst, NH

August 2005 – February 2007

Salon Co-Coordinator/Receptionist:

Manage phone lines and attracted new clients

Answer phones, schedule appointments, make confirmation calls, and meet and greet clients with professional yet caring attitude, organizing gift certificates

Account for daily receipts, prepare bank deposits, and control payroll operations

Handle problems with clients, apps, bills, deliveries, small maintenance and office situations

Amherst School District, Amherst, NH

May 2002 – April 2005

Substitute Teacher/Classroom Aid:

Teaching elementary children when requested. One on one classroom aid to physically challenged children.

Office support, Library assistant and clerical assistant.

Education

2017 – OSHA Compliant training Dec 2017

2017 - Company Compliance and HIPAA training June 2017

2016 - American Heart Association Nov 2016 – Nov 2018

CPR, AED Program: Adult, Infant Child CPR AED

2014 - Laird institute of Spa Therapy Aug 2014 – Nov 2014

Spa Nail Technician Course

1983 - Milham Ford School for Girls:

CSE in English, Math, Geography, Physical Education, and History

In addition, obtained an O’ Level class in Art

Training/Certifications:

ADP Employer Services, Effective Team Member training course, HRCI credit hours

ADP Employer Services, Communications Business Etiquette training course, CPE credit hours

ADP Employer Services, Addressing and Redistributing E-Mail training course, CPE credit hours



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