Desktop Support Customer Service

Javoris Thomas

Warner Robins, GA *****, *************@*****.***, 478-***-****

Network/ Desktop Technician

Seeking a position as a Desktop Support Specialist at where excellent hardware and software skills can be fully utilized to maximize the end user satisfaction.

Work Experience

Network Technician

Progressive Communications - Macon, GA

May 2016 to Present

the base Local Area Network (LAN). Implements new network operating systems hardware and software and develops base wide network operating procedures.

Analyze LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation of LANs to include classified and unclassified networks. Coordinate LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity.

Maintain an inventory of all network hardware and software. Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network equipment such as routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators.

Develop and maintain base wide procedures for networks, system operations, backups, and product assembly and installation.

Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.

Provide direct customer support when required.

Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols. Create reports on up time, bandwidth usage, server utilization, and other key metrics.

Help Desk Technician

Ultra Cellular Inc - Macon, GA

January 2011 to August 2017

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Run reports to determine malfunctions that continue to occur.

Non-emergency Driver

Quality transportation Inc - Macon, GA October 2015 to May 2016

Show up to work in a timely manner

Take work orders from supervisor for client trip

Drive clients to their destinations on time

Assist clients as they get into and out of the vehicle

Report back to the supervisor when clients have been dropped off at their destination

Report traffic delays en route back to supervisor

Report any incidents or accidents to the supervisor

Operate wheelchair lifts as needed

Adhere to company policies and protocol

Builder

Builders first source Dovaville Georgia September 2015 to October 2015

XL operator (precision wood cutting machine)

Set up, program, operate, or tend computerized or manual woodworking machines, such as drill presses, lathes, shapers, routers, sanders, planers, or wood-nailing machines.

Examine finished workpieces for smoothness, shape, angle, depth-of-cut, or conformity to specifications and verify dimensions, visually and using hands, rules, calipers, templates, or gauges.

Start machines, adjust controls, and make trial cuts to ensure that machinery is operating properly.

Monitor operation of machines and adjust correct problems and ensure conformance to specifications.

Examine raw woodstock for defects and to ensure conformity to size and other specification standards.

Desktop Support Technician

Dell - Atlanta, GA

July 2015 to August 2015 Project)

Desktop Support

Configured and installed new Microsoft and Macintosh systems

Troubleshooted and resolved desktop support issues

Maintained the up to date operating procedures inside the IT department

Performed off hour help desk support

Created user accounts and managed access control of desktop and Network applications

Worked with hardware and software dealers to confirm well-timed product delivery

Keep inventory of computers, hardware and software

Firefighter

Macon Bibb fire department - Macon, GA

March 2013 to January 2015

Fire Fighter

Responded to emergency situations and protect people, the environment and property from all types of accident and emergencies.

Worked closely with the local community to increase their level of fire safety awareness in order to help prevent fires and accidents happening in the first place.

Promoted fire safety and enforcing fire safety standards in public and commercial premises, you'll act and advise on all matters relating to the protection of life and property from fire and other risks.

Responded immediately and safely to emergency calls and requests for assistance;

Attended emergency incidents including fires, road accidents, floods, terrorist incidents, spillages of dangerous substances, and rail and air crashes;

Rescued trapped people and animals;

Minimized distress and suffering, including giving first aid before ambulance crews arrive

Cleaned and checked the site after an incident;

Inspect and maintained the fire engine and its equipment, assisting in testing fire hydrants and checking emergency water supplies

Maintain physical fitness necessary to carry out all the duties of a firefighter;

Educated and informed the public to promote fire safety by giving talks in schools and to local organizations as well as home visits to offer advice

Customer Service Representative

Do Right Enterprises - Macon, GA

January 2009 to March 2011

Responsible for taking care of sporting events

Providing food and refreshments for visitors

Sale souvenirs and prizes

Stocked and maintain inventory

Education

Graphic Design

Central Georgia Technical College

Skills

MS Office, Troubleshooting, Networking, Installing software and hardware, Repair, Computer Skills, IT,

Routers, Customer Service, Computer, Cisco, Data Center, Cabling, Telecommunication

Certifications/Licenses

CMNA

January 2018 to Present

Additional Information

● Skills: My extensive experience in help desk support, troubleshooting hardware/software and customer service skills give me the foundation to succeed in a challenging environment. I have an outstanding capacity to work as an independent or team member. I have been rewarded for outstanding interpersonal skills and provided creative solutions to increase productivity in the workplace.

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