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Customer Service Engineer

Location:
Jaipur, Rajasthan, India
Posted:
November 09, 2018

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Resume:

AREAS OF EXPERTISE

Networking/

Windows Server &

Ubuntu Server Handling & Administration

PERSONAL SKILLS

Problem solving

Troubleshooting

Commitment to outcomes

Highly analytical

Helpful attitude

PERSONAL DETAILS

Anup Singh

Saroj niketan

near maharashtra Samaj

Dadwara

Kota-324002

Rajasthan

India

M: +919*********

E: ac7m9o@r.postjobfree.com

DOB: 30/08/1984 Nationality: Indian

Anup Singh

PERSONAL SUMMARY

A confident and reliable IT support engineer with practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.

WORK EXPERIENCE

Rajasthan High Court (eCourts Project)

System Assistant March 2013 – Present

Trimax IT infrastructure private ltd.

Support Engineer Oct 2012 – March 2013

Responsible for supporting the company's client. Posted at District & Sessions Court, Jaisalmer and responsible for Maintenance and Upkeep of ICT infrastructure in coordination with the concerned service providers and such other duties assigned by the High Court and technical support for eCourts project. Ensuring that all hardware and software is configured and installed correctly.

PROJECT DESCRIPTION

The eCourts Integrated Mission Mode Project is one of the national eGovernance

projects being implemented in High Courts and district/subordinate Courts of the

Country. The project has been conceptualized on the basis of the“National Policy

and Action Plan for Implementation of Information and Communication Technology

in the Indian Judiciary 2005” by the eCommittee of the Supreme Court of India.

Duties:

Responsible for networking, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the company’s network infrastructure.

Networking and providing support for Window/Linux issues. Configuration and

testing of any new hardware and software.

Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and UNIX operating systems. TCP/IP networking and hardware maintenance and repair.

Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.

Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.

KEY SKILLS AND COMPETENCIES

A positive attitude towards customer service and good communication skills. Experience of Windows 8/Windows 7/xp professional /Linux/ office 2003. Commercial technical support experience of network infrastructure. Ability to be clear & concise when explaining technical procedures to customers.

ACADEMIC QUALIFICATIONS

BE Computer Science & Engineering

Rajasthan University 2005 -2009



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