Customer Service Manager

Mauricio Lattke

IT Manager

I possess an extensive experience in the technology area that includes administration. Installation and management of operating systems (Windows & Linux), customer service, training and supporting systems. This has led me to acquire good knowledge that allows me to feel very secure about my performance as an employee and a human being.

********.******@*****.*** 647-***-**** Toronto, Canada linkedin.com/in/mauricio-lattke SKILLS

WORK EXPERIENCE

Microsoft Windows Administrator

Industrial and Commercial Bank of China - ICBC

04/2017 - 06/2018 Buenos Aires, Argentina

Responsible for the Windows Server 2012 migration project for more than 600 servers based on Windows Server 2008 and Windows Server 2008 R2 due termination of its mainstream support.

Team member responsible for branch offices user terminals connectivity migration to an updated security infrastructure designed under Argentinian bank regulations requirements.

Team member responsible for analyzing and implementation of Office 365 cloud solutions. Securing its access from inside and outside of bank's secured network using ADFS and single sign on with Citrix. Contact: Gaston Iglesias

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Solidworks Strong work ethic Team-work Time Management Problem Solver Help Desk/Technical Support Infrastructure Administrator Communication Troubleshooting Antivirus WSUS OfficeOffice 365 MSExchangeDirectory ActiveIIS IT Operations Manager

Mobileum Inc.

09/2011 - 04/2017 Buenos Aires, Argentina

Successful migration of most of the company's physical internal servers to virtual environments such as VMWare and Azure, along with its OS update due termination of mainstream support. Servers were based on Windows and Linux OS.

Implementation and management of Zabbix for monitoring more than 150 productive servers located in different cities around the globe. Based on Windows and Linux OS.

I was held responsible for hardware shipping and customs permissions for a constant technology update plan for company's servers located in more than 150 cities in USA, Europe, Asia and Latin America.

Responsible of communication with the clients in order to deploy non-scheduled patch updates of company's software tool. Being part of the team who also performed the implementation of most of the patches accross all the productive platforms.

Management of Help Desk solution in order to work accord company's SLA.

Successfully updated and tested all backup plans for internal and productive company's servers. Along with its proper documentation and future executions.

Coordinate with company main headquarters IT and telecommunications staff to ensure clients located in different timezones receive proper and on-time support. Resulting on night shift working. Contact: Gaston Cacheffo

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IT Analyst

Compuline Ltda

01/2008 - 11/2010 Bogotá, Colombia

Document all changes and improvements to backup plans.

Major tasks included technical support for company's servers and employees workstations.

Conducted training sessions for new employees.

IT Analyst

INPEC (Government penitentiary institution)

01/2006 - 09/2007 Bogotá, Colombia

Major tasks included technical support for company's servers and employees workstations.

Conducted training sessions for new employees.

IT Analyst

Real Time Solutions

01/2005 - 11/2005 Bogotá, Colombia

Management and administration of Anti-virus licenses sold by the company, including Norman, NOD 32, Kaspersky and Norton.

Team member responsible for generate brochures on new antivirus solutions and prepare a plan for marketing the product.

Responsible for training client's IT areas in usage and troubleshooting acquired antivirus software. Contact: Jose Manuel Caballero

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EDUCATION

Bachelor of Computer Science

Bogotá, Colombia

Fundación Universitaria Panamericana

2007 - 2010

Universidad Autonoma de Colombia

2003

CERTIFICATES

LANGUAGES

Spanish Native

English Advanced English knowledge - Professional and personal usage. Ionic Essential

LinkedIn Learning

04/2018

Windows PowerShell v4.0 for the IT Professional

Microsoft

11/2017

Ionic Advanced

LinkedIn Learning

04/2018

Windows PowerShell v4.0 for the IT Professional - Part 2 Microsoft

01/2018

Office 365 Security and Compliance

Microsoft

02/2018

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