Customer Service Manager

Sabrina Valdez

**** ********* ***** ***** *****, FL 33185 **********@*****.*** 774-***-****

Biological Sciences Graduate Pursuing General Lab Position

Intelligent, driven achiever with a wide range of skills and training necessary to excel within laboratory support roles in the biology, ecology or life sciences fields while maintaining accuracy, safety and detail-orientation. Knowledgeable in chemistry studies. Seeking to expand upon and utilize understanding acquired from scientific degree within the scientific job market. Fluent in English and Spanish languages. Excel working within team and independent settings. Additional skills and competencies include:

Biological Research

Hand-Eye Coordination

MS Word, Excel, PowerPoint

Project Management

Micropipettes

Microscopy

Centrifuge

Aseptic Technique

Laboratory Equipment Use

Quick Learning Skills

Quadrant Streak Plate

Gram Staining

Statistical Analysis

Labarchives.com

Communication Skills

Gel Electrophoresis

Gene Cloning with Restriction Endonucleases

Education

Rutgers University, School of Arts and Sciences

Bachelor of Arts, Biological Sciences

Relevant Coursework: Biochemistry, Microbiology, Genetics, Plant Ecology, General and Organic Chemistry, General Biology, Anatomy and Physiology, Histology, Statistics for Research

Selected Career Experience

Unienvios MA LLC – Milford, MA

Store Management Consultant Jan 2013 – August 2018

Researched and analyzed data to improve productivity.

Identified issues within the company and created solutions.

Collaborated on a regular basis with the manager to implement solutions.

VIP Care, Inc. – Union City, NJ

Patient Care Coordinator Apr 2010 – Dec 2012

Assigned field staff to provide patient care.

Performed paperwork associated with all processes of hiring.

Communicated with patients, homemakers and nurses to satisfy patients’ needs.

Utilized strong organization and time management skills to improve function of the office.

Revised records of patients and homemakers to ensure information is properly documented.

Selected as Employee of the Year 2011 for Outstanding Customer Service.

Unienvios MA LLC – Milford, MA

Assistant Manager Jun 2007 – Dec 2009

Placed product orders and handle phone calls.

Managed accounts and inventory using QuickBooks.

Wired money and shipped packages to other countries.

Counted, balanced and deposited money on a daily basis.

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