Mobile: 336-***-**** ALBION GJOKA

Email: ac7m6l@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a professional IT with 10 years of experience in network and system administration, hardware and software troubleshooting, and network management for the federal government and in the private sector. I am also a network administrator talented in resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Strong experience in Configuring, Implementing and Troubleshooting routers, switches and complex network designs. Very good experience with PAT, NAT, ACLs, Layer 2/3 Security, IPS/IDS, firewalls, VPN. Implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP, Link Aggregation, Port Security, STP. Hands-on experience working with Cisco routers and switches, ASA firewalls, Meraki L2/L3 switches and firewalls, Juniper Firewalls. Working extensively in datacenters and mainframe infrastructure.

WORK HISTORY

Employer: Public Staff Nov 2016 Sep 2018

Position: Network Analyst Location: Raleigh, NC 27603

The Public Staff is a government agency who helps consumers resolve disputes with utility companies. We also work with the Utilities Commission to ensure the rates that utility companies charge are reasonable.

Main duties:

User support, email support, resolving tickets, printers and fax support including other electronic devices.

Assisting Users on their daily issues, and providing them with solutions and implement them when needed

Create Standard Operating Procedures, documenting all networking configurations and schemes also Server primary roles and configurations

Configuration and administration Linux base Footprints Application server, which use MySQL database. Also customer support application.

Back up Footprints Server with Snapshot and Alike software.

Work extensively on virtual solution as VMware and Citrix, creating, manage, and backup VMs. Using VMware vSphere and Citrix XenServer to manage VMs.

Administration of LAN equipment.

Documentation all server and network problems and other unusual events in detail and creation of Standard Operation Procedures.

Document and design diagram with network topology and configuration

Suggest and applies security solutions, design and configure VLANs, routing between networks and NAT

Responsible for Security Devices configuration backup and software updates/bug fixes

Installation, configuration and, administration of network equipment (manageable switch, routers, and firewalls)

Administration and configuration of wired and wireless network like Meraki Access Point

Providing technical solutions for end users and the Agency.

Provide support and administration of Cisco ASA, AnyConnect, Meraki Firewall, and Access Points

Implementing NAT technologies on Cisco ASA Firewall and Meraki MX100 firewalls

Adding security policies and security rules on Meraki MX100, and Cisco ASA firewall.

Monitoring, Analyzing and Troubleshooting network traffic and data flow, with tools like Wireshark, IPerf, PRTG Monitoring tools, SolarWinds and Meraki Cloud Management

Manage VPN users and configuration

Troubleshooting the VPN tunnels by analyzing the debug logs and syslogs

Configuration, managing and updating WSUS and workstations.

Administration of Symantec Backup Exec and Antivirus

Supporting end-users with hardware and software issue (like OWA365, Webex, Skype for Business and else)

Website support. Update agency website according to requests.

Preparing and installing workstation for the users

Creation and Administration of NCID for new and actual employees

Creating, manage, backup VM on VMware and Citrix.

Support of desktops, laptops, printers

Create and deploy Workstations image

Employer: Consulcesi (Call Center) March 2015 March 2016

Position: Team Leader of IT Department Location: Tirane, Albania

I was in charge for implementation, installation, and maintenance of all electronic equipment needed for the call center administrative staff.

Main duties:

Administration of IT staff to cover all the daily work and to minimize response time for the Call Center and administrative staff.

Responsible for defining and implementing optimal comprehensive enterprise security solutions to protect corporate assets (On-premise and Cloud); including external threat assessments and related countermeasures, network segmentation and network monitoring.

Routing and switching within a fast paced to provide minimum interference in Call Center daily work.

Network monitoring and troubleshooting through software SolarWinds, Wireshark, PRTG etc

Documentation all server and network problems and other unusual events in detail and creation of Standard Operation Procedures.

User administration on a domain, Active Directory and Group Policy in Windows Server 2012, support and administration SharePoint 2010 and Exchange Server 2010.

Software installation through Group Policy Unit, image PC installation, and other time-saving procedure.

Work extensively on virtual solution as VMware, creating, manage, and backup VMs. Using VMware vSphere to manage VMs.

Troubleshooting and administration of all networking devices and infrastructure across the enterprise including switches, routers, and firewalls

Configuration of VoIP system, IPPhone and VoIP software phones with SIP protocol

Administration and configuration of wired and wireless network like Aruba Access Point

Implementation and administration of firewalls and other security appliances to prevent intrusion from outside and give the right access to inside users.

Monitor and analyze network traffic, security events, and logs

Administration of proxy server Linux based for access in an allowed web page for the users.

Backup data with Veritas and Symantec Backup Exec 2015, image creation with Norton Ghost and Acronis Image Creation.

Employer: Ministry of Finance (Albania) Oct 2009 Mar 2015

Position: IT, Network and Infrastructure Specialist Location: Tirane, Albania

My main duties in this position are:

Responsible for providing enterprise network security, engineering, and administration support for a national government service driven infrastructure; including but not limited to, new data center transition/move in route/switch, firewalls, intrusion detection/prevention, remote access, security policy administration.

Installation, configuration, and maintaining of Hardware and Operating System, to provide an efficient continuity of business.

Documentation all server and network problems and other unusual events in detail and creation of Standard Operation Procedures.

Document and design diagram with network topology and configuration

Suggest and implement other technology and security solutions

Administration of Windows Server 2003 and 2008, Active Directory, Group Policy, DNS and DHCP.

Responsible for defining and implementing optimal comprehensive enterprise security solutions to protect corporate assets (On-premise and Cloud); including external threat assessments and related countermeasures, network segmentation and network monitoring.

Work extensively on virtual solution as VMware, creating, manage, and backup VMs. Using VMware vSphere to manage VMs.

Monitoring WAN networks through software SolarWinds, Wireshark, PRTG and creating and managing LAN networks and communicate with vendors about resolving issues.

Configure and troubleshoot Cisco Routers with routing protocols like OSPF, BGP, static routing etc.

Configuration and administration of proxy server, VPN, firewalls etc.

Troubleshooting the VPN tunnels by analyzing the debug logs and syslogs

Configuring Juniper Firewalls with security policies and rules, NAT rules based on the Business requirements for all the sites.

Troubleshoot and configuration all networking devices and infrastructure across the Ministry including switches, routers, firewalls (such as Cisco Routers and Switches, Huawei Routers and Switches, Cisco ASA Firewall, Juniper Netscreen Firewall).

Responsible for defining and implementing optimal comprehensive enterprise security solutions to protect corporate assets (On-premise and Cloud); including external threat assessments and related countermeasures, network segmentation and network monitoring.

Installation, configuration, administration and maintenance of SAN, NAS storage equipment with fiber and iSCSI connectivity.

Administration and Maintenance of BCC (Business Continuity Center) and Disaster recovery.

Server maintenance, configuration, virtualization for servers (as HP Proliant, DELL PowerEdge, Fujitsu Siemens)

Administering McAfee Antivirus Business Solution

Installation and maintenance of all PC and peripherals used on the Ministry of Finance.

Completed remote support involving software solutions like RealVNC and hardware repairs.

User data migration and imagine PC with Acronis and Norton Ghost.

Employer: Grid (Call Center) Jul 2007 Oct 2009

Position: Technical lead Location: Tirane, Albania

Main responsibilities:

User support, email support, resolving tickets, printers and fax support including other electronic devices.

Assisting Users on their daily issues, and providing them with solutions

Document and design diagram with network topology and configuration

Diagnosed system hardware and software problems, suggest and apply solutions

Installation, configuration, and maintaining of Hardware and Operating System, to provide an efficient continuity of business requirements.

Installation, administration, and troubleshooting of Windows Server 2003, SQL Server 2003, Active Directory and client.

Configuration, administration, and troubleshooting of Cisco routers 3600, L2 and L3 Switch Catalyst

Administration and troubleshooting of FreePBX Asterisk or Predictive systems for VoIP on Linux Platform.

Alcatel PBX administration and configuration with Cisco 3600 on E1 connection for VoIP with H323 protocol

Configuration of Asterisk with VoIP SIP protocol, and choosing the right codec for the environment

Reviewed the logs of all networking devices for unresolved abnormalities and problems.

Communicated with vendors to resolve interruption, response timing, and bandwidth problems even if it lasts for few minutes.

Monitoring and analyze all traffic flow inside the company network using PRTG Traffic Grapher and Monitoring Systems, Wireshark, SolarWinds etc.

Create Standard Operating Procedures, documenting all networking configurations and schemes also Server primary roles and configurations

User data migration and imagine PC with Acronis and Norton Ghost.

EDUCATION

The Polytechnic University of Tirana, Tiranë Albania Oct 2001 Mar 2007

Masters of Science in Electronic Engineering

PERSONAL SKILLS

Very good communication skills

Able to work in groups

Highly independent at work

Fast learner.

Strong analytical and problem-solving skills

Ability to relate business requirements and risks to technology implementation

Proven ability to work under stress in emergencies. Ability to handle the pressure

Working with fast paced

PROFESSIONAL SKILLS

Microsoft Windows Server 2003,2008, 2012 R2

Active Directory and Group Policy

Strong knowledge of Microsoft Windows Operating Systems

Strong knowledge working on Data Center with SANs, storage, core switch (fiber switch)

Virtualization VMware, Citrix,

Good knowledge of VoIP, SIP and H323 protocols, and codecs

Cisco, Huawei, Meraki routers and switches

Strong knowledge of configuring and managing Layer 2/3 network devices

Managing and monitoring systems through SNMP

Networking tools like PRTG Networking Monitoring, Wireshark, SolarWinds, IPerf, PUTTY, WinSCP etc.

LINUX Administration

Firewalls configuration and administration (Cisco ASA, Juniper Netscreen, Meraki MX100) AnyConnect and other Security Solutions.

Routing Protocols OSPF, BGP, EIGRP, RIPv2

Knowledge of LAN, WAN and workstation technologies, architecture, and security technologies

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