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Manager Customer Service

Location:
Silver Spring, Maryland, United States
Salary:
110,000
Posted:
November 08, 2018

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Resume:

John Lattanzio

*** ******** **. ****** ******, MD 20901

ac7m1y@r.postjobfree.com

Cell: 301-***-****

Experience Summary

I bring more than 30 years of management experience with energy efficiency programs with federal, state and local governments, commercial sector and public schools. This includes project management, budget and planning, program design, policy and implementation. I am very experienced in the practical application of energy audits, energy saving analysis, and implementation/verification.

Education and Relevant Training

Certified Energy Auditor, AEE

B.A., Political Science, University of Maryland, College Park, MD

Experience

Environmental Manager, Aleut Management Services, Bethesda MD

December 2017 to October 11, 2018

Supporting facility O&M services for the Naval Support Activities at the Bethesda Naval Base. Develop, implement and manage Aleut’s environmental activities. Responsible for Environmental compliance including:

Emergency Generator Preventive Maintenance, compliance, tracking and reporting

Recycling program

Hazmat and Universal waste handling and disposal

Safety Data Sheets and inventory

HVAC water treatment systems for chillers, towers and boilers

Spill protection plans and containment

Responding to and reporting environmental issues (mold, hazmat, spills etc.)

Training

Provided support to the Quality Control and Safety Managers:

Conduct QC inspections

Investigate customer service issues

Coordination with Fire and Safety plans and reports

Field Engineer/Program Manager, Lockheed Martin, Rockville, MD

March 2012- April 2017

Supported the Pepco Holdings, Inc.’s (PHI’s) Commercial & Industrial Energy Efficiency Program, Small Business Customer program.

The program promoted comprehensive energy efficiency projects with the small business customer base of Pepco in Maryland and Delaware. It provided small businesses in Maryland and Delaware with energy audits, technical and administrative support to local businesses.

Developed and managed the Quick Energy Check-up (QEC) pre-assessment, provided training and review of submissions by participating Trade Allies, ensured quality control and compliance.

Developed and managed customer service/complaint issues, tracking issues from initiation, progress and resolution and provided reports.

Inspected projects for compliance, quality and customer satisfaction.

Sr. Member, SRA International/Sentech, Bethesda, MD

2009-2011

Supported the Department of Energy, Energy Efficiency, Renewable Energy (EERE) Federal Energy Management Program (FEMP). Managed the migration and enhancement of FEMP Central, a web based data program used to manage business data, energy cost an consumption data, contract and performance documents, awards records, FEMP training and contacts.

Supported the Environmental Stewardship Work Group in developing the U.S. Department of Energy’s (DOE’s) Strategic Sustainability Performance Plan of 2010. Authored draft sections on water re-use and recycling, supported the development of the hazardous/toxic waste and waste reduction sections.

Reviewer for the Annual DOE Energy Awards 2010. Reviewed and evaluated submissions from federal agencies seeking awards.

Provided support to the Maryland Energy Administration (MEA) to administer Recovery Act funding for eligible energy projects. Served as reviewer for the 2011 EmPOWER Clean Communities Grant, evaluating submissions for $1.3M in energy efficiency program funding across the state. Provided technical assistance for the Energy Efficiency and Conservation Block Grant Program. Provided technical support to MEA and local government officials to implement energy audits, and administrative assistance to ensure procurement procedures complied with federal regulations.

Reviewed subcontractor audits, verified and calculated energy savings, investment costs and simple paybacks. Acted as a “trouble-shooter” and provided assistance for difficult audit problems. Provide MEA with assistance in monitoring sub-grantee’s activities.

Conducted on-site energy audits on government facilities and provided detailed audit reports. Audits included building descriptions, utility analysis, and identification of energy conservation measures, investment costs and simple paybacks.

Associate, Prizim Inc., Gaithersburg, MD

2009

Developed business strategies to support organizations in the Department of Interior, FEMA and other federal agencies. Provided assistance to federal customers with energy management policy, plans and conservation project implementation. Provided energy technical and financial assistance. Developed training programs for federal energy managers.

Associate, Booz Allen Hamilton, Washington, DC

2004-2008

Provided on-site support to the United States Postal Service (USPS), Environmental Policy and Planning (EPP). Postal facilities ranged from single rooms to 900,000 square foot distribution facilities.

Served the USPS Energy and Environmental Policy office as the facilitator to the National Energy Policy Steering Committee (NEPSC).

Provided policy and guidance for regional energy managers controlling over 47,000 facilities nation-wide.

Supported the creation of the USPS’s Shared Energy Saving Contracts modeled after FEMPS’ ESPC Performance Contracts.

Researched alternative energy technologies. Prepared a case study on post office facilities in Maryland utilizing geothermal heat pumps, comparing performance with conventional heating systems. Prepared a fact sheet on photovoltaic systems for use in USPS facilities.

Coordinated regional data for the USPS Headquarters reports. The data included annual energy costs, consumption by fuel type, progress with Shared Energy Savings contracts, and program implementation plans.

Supported the first USPS Sustainability plan and providing documentation for the first corporate emissions inventory.

Produced the Annual Federal Energy Management reports for the Director’s signature.

Energy Manager, PB Dewberry, Arlington, VA

2000-2003

Served as National Energy Manager for the U.S. Department of Labor’s Job Corps Centers (JCC) with 90 campuses with facilities ranging from administration buildings, classrooms, maintenance shops, cafeterias and gyms.

Successfully initiated Super ESPC and GSA Area Wide contracts for multiple JCCs providing conservation improvements in HVAC, lighting retro-fits and building shell improvements and energy cost and consumption reductions.

Developed a simple Excel tool to analyze annual energy cost and consumption. The tool provided a quick analysis of progress and helps to determine project priorities within constrained budgets, ensuring the biggest bang for the buck.

Provided national level technical support, assistance in developing construction scopes of work, bid specifications, construction monitoring and close out procedures.

Worked directly with architects, mechanical, electrical and civil engineers to review architectural plans for compliance with federal regulations and energy standards.

Produced the Annual Federal Energy Management reports for the Director’s signature.

Facilitated activities with JCC facility managers, ESCOs, DOE representatives and other stakeholders involved in energy activities.

Program Manager, Princeton Energy Research Inc. (ENRON 9/95 to 7/98), Princeton, NJ

1995-2000

Served as energy manager for the School Energy Rebate Team (SERT). Schools were eligible to receive rebates based on their performance in reducing energy costs. MPCS managed 120 school facilities ranging from K through 12th grade.

Conducted energy walk-throughs with school officials to identify conservation opportunities.

Created a SERT Workbook, a guide to identifying energy savings in schools.

Calculated rebates determined on behavioral activities as opposed to hardware improvements.

Provided technical assistance to school faculty and building service staff.

Public Information Specialist, Weatherization Program Manager

Prince George’s County Government, Largo, MD

1981-1995

Served as Public Information Specialist, Dept. of Environmental Resources, promoted policies and regulations implemented by the Department and provide the general public with information regarding environmental issues.

Conducted presentations for organizations, prepared newsletters, press releases, brochures, prepared speeches and correspondence for government-wide audit program for government buildings.

Energy Management Consultant, Town & County Energy Audit Program, Project Manager for a State wide audit program for government buildings

Acted as a liaison for the State office with local government agencies.

Produced energy audits for a variety of government buildings.

Provided technical and financial assistance to implement energy projects.

Served as Program Supervisor for the Weatherization Program.

Managed and coordinated the daily activities of the residential weatherization program.

Represented Prince George’s County in State meetings and working groups.

Produced monthly and annual reports, prepared budgets, and proposals.

Managed contractor bidding/selection and monitored activities and cash flow.

Conducted energy audits using blower door, furnace/boiler combustion analysis to provide infiltration, insulation, roof, and HVAC repair/replacement services in single and multi-family dwelling units.

Community involvement

2013 to 2015: Montgomery County Wheaton Redevelopment Advisory Committee

The Committee considers the needs of local business and residential stakeholders and provides recommendations and reports to the County Executive and County Council. Appointed by the County Executive

1993- 1998: Montgomery County Energy & Air Quality Advisory Committee

Severed as a member for three terms. The Committee responded to energy and environmental issues and provided recommendations and reports to the County Executive and County Council. Appointed by the County Executive

Chairman for Energy & Youth awards

Reviewed energy legislation having an impact on local communities and businesses.

2008 - Capital Drivers Club

2004 - National Capital Chapter BMW Car Club of America

Committee member – Driving Instructor for Auto-Cross and Street Survival

2003 – 05 National Capital Area Mustang Club

2004 - 05 Good Counsel HS – Lacrosse Treasurer for JV and Varsity teams

1998 - 99 National Capitol Soccer League – Bethesda Soccer Club, Team Manager

1999- 00 Catholic Youth Organization – Soccer Coach

1995 - 97 Montgomery Soccer Incorporated - Classic Soccer Coach

Sportsmanship Award, Spring 97 and Fall 97

1994 - 95 Active Parenting - Instructor/Facilitator for a parenting course.

Forest Knolls Elementary School



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