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Customer Service Engineer

Kharkiv, Kharkiv Oblast, Ukraine
November 08, 2018

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start up of 3 branches in different cities

signed contracts on trade financing with major producers

support of corporate banking

attracting costumers under pressure of terms

private banking 24/7

Date Of Birth 13/07/1981

Work Experience 09.2016 up to now AlfaBank, Ukraine. Deputy chief of branch 01.2015 07.2016 Head of branch «Bank Mihailovsky» 08.2014 11.2014 AlfaBank, Ukraine. Head of branch 2013 2014 PrivatBank,Ukraine. Head of branch

2005 2013 PrivatBank,Ukraine. Vip-corporate. Personal banker. (letters of credit, promissory notes,

Import/pre-export loans, bank guarantees)

Achievements 2016-up to now Alfa Bank Ukraine

As a result of the liquidation of the Bank Mikhailovsky accepted a proposal to develop personal banking in Alfa-Bank

Actively helped the director of the branch in the formation of the customer base of the premium segment. Performed all the duties associated with serving VIP clients.

Distribution of duties, effective interaction with other team members, exchange of information, personal contribution to the achievement of goals, maintenance of team spirit and healthy psychological atmosphere in the team

2015 - 2016 The Mikhailovsky Bank

I accepted the proposal to open and launch a new branch of a young bank was engaged in the selection of personnel, coped with the difficult stage of popularizing the new brand, went to the planned indicators of the branch

Management functions:

Initiation of staff rewards and punishments

Accompanying the planned activities and tasks to promote banking products and quality customer service with weekly monitoring

Daily monitoring of compliance with the corporate style of staff

Opening / closing cash register

Order of reinforcement / removal of funds

Reconciliation of the cash turnover at the end of the working day

Monthly/semi-annual/annual audit of cash assets in the cash center

Control over the operating mode of cash windows (rational distribution of lunch break times, technical breaks between cashiers)

Opening/closing the department, adherence to the department's work schedule 2014 – 2015 Alfa Bank Ukraine

Moved to one of the largest cities in the country, took up the post of head of branch.

Together with the team overcame the weaknesses associated with the retention of the deposit portfolio during a sharp default. Having formed a team of professionals, has retained key employees. I used tools and skills in my work: acquaintance with the region's largest customers, cold calls and meetings. Daily planning and control of assigned tasks

2013 – 2014 PrivatBank Ukraine

Moved to a new region to restore the reputation of the local branch of the bank.

I returned the key clients for servicing to the bank, carried out cold meetings.

Formed a permanent team of employees


Opening of a branch in the region


Execution of the department's plan for deposit products, credit cards, cash loans, insurance products, commission income

Accounting, placement of advertising activities, administrative and economic functions

In the submission of 10 employees

Business functions:

- Contact with the client, presentation of the banking product, conclusion of a contract for the provision of banking services.

Phone calls to potential customers, face-to-face visit with subsequent presentation of the product.

Visit to the leadership of local authorities, financial and social bodies.

Visit to the management of organizations on salary projects, lobbying interests of the bank 2004 – 2013 PrivatBank Ukraine

Was engaged in attracting the largest enterprises of the region for VIP services.

Increased loan portfolio by 130%

Organized meetings with directors of the largest companies. Increased in debit and credit kard.

Overcome the difficulties in retaining profitability during the crisis of 2008- 2009.

Was engaged in overdraft crediting, trade financing, letters of credit, guarantees.

Education 2006-2008 - Kiev National Trade-Economical University, Chernovtsy branch, finance, MD

1998-2003 - Chernovtsy National University, engineer physicist, MD Special Skills

Native Russian, Ukrainian

English – intermediate (Intensive studying for the exam at the upper- intermediate)

Driving License (Category B)

Computer literacy (Microsoft Office, Android, iOS)

Hobbies: foreign languages, books, gym

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