Juan D. Hernandez

***** ****** **** **., *******, TX 77598

832-***-****

COMPUTER SUPPORT SPECIALIST

Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users. Applies consultative approach to resolving issues. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems. I am able to work in any capacity where my knowledge and experience will have a valuable application. Seeking a position in an organization where I can contribute to its success.

• Windows 7/8/10 • Office 2010/2013/365

• Windows Server 2008/2012 • VMware

• Kaspersky Endpoint 10 (Admin) • Arcserve IT

• Dell Switches • Dell server maintenance

Employment Experience

Harris County Appraisal District, Houston, Texas 1999 to 2016 Senior Systems Support Specialist

Responsibilities include, but not limited to, the helpdesk support of 600+ Dell workstations, laptops and tablets in a Windows 2003,2008,and 2012 server environment. Our department also provides limited support to several other entities such as EMWIN, surrounding school districts and the Department of Emergency Management.

Space Center Houston, Houston, Texas 1995 to 1999

Computer/AV Technician

Responsible for the support of the multimedia and administration computer systems throughout the center. I was also cross-trained to support the audio/visual aspect of the department.

Electronic Parts Outlet, Webster, Texas 1992 to 1995 Computer Technician

Responsible for the sales, configuration, support, troubleshooting and repair of custom built computer systems.

Education Microcomputer Technology Institute, Friendswood, Texas 1991 A.S., Computer Systems

Houston Community College, Stafford, Texas 2006

Certification, CompTia A+