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Manager Active Directory

Location:
Alexandria, Virginia, United States
Salary:
55
Posted:
November 04, 2018

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Resume:

SERAP ROGERS

910-***-****

ac7lr4@r.postjobfree.com

Alexandria VA

TECHNOLOGY MANAGEMENT

PROFESSIONAL EXPERIENCE & ACHIEVEMENT

Security+ CompTIA 05/2017

EKMS Cert 2016

HDI

Defense Acquisition University enrolled 2015

(IA) Information Assurance/ Data Management Strategy Development/Data Management Planning System 2015 Network Technology enrolled FTCC 2014

Proficient with Microsoft Office; Service Now, Remedy, Foot Print, Active Directory, SCCM, ARS, Windows 10, SharePoint, SAMSE certificate, PEBUSE, SARRS, MAXIMO, FEDLOG, ITARS, TIGER, AWARDS, IBS-CMM Global Data Management System Training (GDMS), with Tapestry Solutions in Bagram Afghanistan 2011

G-Suite Technician /Asset Management.

PCM / Capital One August 2018 – Current

Working as a contractor for Capital One

Support the migration efforts to Google-Suits and windows 10. Educating and assisting users with G- Suit applications

Weekly new employees onboarding. Addressing tickets form users through Service Now.

Configuring/ imagining and troubleshooting hardware/software, HP and Apple / Mac devices.

Preparing devices for legal holds and decommissioning. Took part in the network upgrade and VTC testing.

Tracking assets for accountability on Service Now.

System Administrator

Judge Group February 2018 to June 2018

Provide onsite computer deployment support for the Army Medical Command.

Install, maintain and configure server/network, operating systems and installing routers.

Provide hardware (Server, PC, and peripherals), operating system (OS) and software infrastructure support.

Determine computer user needs; analyze system capabilities and programming techniques and controls.

System Deployment Technician / Asset Manager.

Pentagon

DMI August 2017 –February 2018

/

Supporting the migration efforts by imagining windows10 to desktops, Laptops, Tablets and VDI’s.

Image and install newly imaged SIPR and NIPR systems for users. Upload Firmware for VDI’s.

Use ARS/ active directory to move user’s equipment to organizations OU. Track equipment in SharePoint and request new pc’s laptops and Surface Pro. Using Remedy ticketing system for work orders and equipment movement.

Connect network cables and switches. Perform minor repairs for Desktops and laptops. Trouble shoot minor network issues.

Help Desk Tier I February 2017 – July 2017 DoDIG/ Phacil

Provide users with guidance for users on CAC issues. Issue and administer temporary CAC. Screened, referred and diagnosed internal inquiries and work requests as they relate to maintenance of personal computers/ workstations and related systems. Installed configure, and upgraded computer hardware and software. Provided end-user software troubleshooting and support. Applied advanced diagnostic techniques to identified problems, investigated causes, and recommended solutions. Provided troubleshooting and support for email/ network issues. Provide phone and help-desk support for local and off-site users. Assisted end users with installing devices and printers to desktops. Maintained current knowledge of relevant technologies as assigned. Utilized administrator rights on active directory for to resetting or unlocking end user accounts. Assisted users with setting pins for bitlocker and blackberry. Troubleshot end users mobile devices when issues occur. Assisted user with remote access to desktops for troubleshooting on configuring system issues. Analyzed user’s desktops for connectivity issues. Utilized a service manager/ remedy ticketing system in order to escalate issues to other departments. Performed first call resolution within 10 minutes or escalated to other support entities. Utilized tools such as ping, traceroute, etc. to isolate network issues and outages.

IT LAN/Communication operator DynCorp /Crowley

Phone : 904-***-**** Guam 02/2016-02/ 2017

Embarked aboard United States Naval Ship to provide customer service and technical support to a United States Navy Squadron in shipboard communication operations and IT management. Ensures all communication, broadcast, and radio equipment are running properly. Weekly maintenance on radio /broadcast and messaging equipment such as KWR-46/ KIV-7M/ KY 58. Monitoring backup data. Assume the responsibility as an watch officer Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Remote in to users laptops or PC's on the network and download/ update software. Map drives and printers. Monitor and route email traffic. Organizational message handling, routing and scanning . Create and maintain user accounts and patch all workstations, laptops and servers on a DOD LAN. Manage both NIPR and SIPR LAN. Troubleshoot workstation and servers . Monthly crypto receiving, destruction and uploading of KEYMAT on SKL/ Communication Security Devices (COMSEC.

Production Control Vectrus Kuwait 10/ 2014-09/2015

Responsible for production control and maintenance scheduling. Control and process of all on-line and offline work orders. Collect and analyze data necessary to expedite work orders for Maintenance Department. Monitor production for compliance. Produce request forms for Critical Parts Listings. Use AWRDS query module to track and report amount of available equipment on-hand percentage. Initiate work orders, document, register, report, reconciliation report, equipment PMCS, and maintenance request forms, managed in AWARDS. Establish work orders, order parts, and update status of maintenance and repair of a variety of vehicles and equipment such as combat vehicles, heavy-duty engineering and mobile equipment, and tracked vehicles. Research equipment with Federal Logistics Information System (FLIS/FEDLOG) or Integrated Logistics Analysis Program (ILAP).

Logistics Analyst II BCAT Team 5 Afghanistan 05/2014-09/2014

Serco-na

Reviewed Base Master Plan to assist with the assessment of 120+ separate compounds on Bagram Air Field Assisted Construction Engineer with base closure destruction of buildings, destruction of barriers (fence concrete, razor wire, check point). Provided technical assistance and advice on for building construction and demolition. Evaluated HAZMAT spills, according to the policies and procedures. Identified real property, survey, inventory, measures, and calculated value and depreciated value. Possessed NIPR/SIPR/CENTRIX accounts. Utilized IBS-CMM program for container accountability and file DD Forum 1354.

Logistics Coordinator (LOGCAP) Afghanistan 10/2012 –04/2014

Fluor Federal Global Projects

Planed, managed, integrated, coordinated, and evaluated logistical actions required in support of assigned special operations units. Extensive knowledge of government PROCUREMENT. Managed and assign missions to be carried out by warehouseman and logistics specialist. Supervised, screened and escorted OCN’s and TCN’s. Provided area security by closely monitoring Other Country Nationals (OCN), Thirst Country Nationals (TCN) and Local Nationals (LN). Managed shipments from surrounding FOB, s (Base closure operation, for accurate sorting and labeling of sensitive equipment and materials. Monitored and performs bar code scanning. Operated in large facilities with an amount of approximately 100 employees and Service members. Build MROs and CATB catalog for items not found in SARRS. Used Maximo for product research. Examine shipment contents, such as manifests, invoices, and orders to verify accuracy. Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials. Utilized Standard Army Maintenance System - Enhanced (SAMS-E) for proactive tracking and reporting systems. Prioritized property inventory, monitored environmental safety conditions and data integrity to ensure timely and cost-effective Military support. Prepare supply documents and hand receipts. Assured accurate sorting of material for DRMO. Coordinated, direct, control and track logistics mobilization planning and movement of equipment and materials.

ITV Section Specialist /Movement Control Coordinator 257th Joint Movement Control Battalion (JMCB) Linc Government Services (LGS) Afghanistan 11/ 2011-09/2012

Performed and provided In Transit Asset Visibility Management to the 313 th /257th JMCB that provides command and control, technical guidance, and contact supervision for MCT's in CJOA-A IOT. Collected daily and weekly reports from carriers on TMR statuses to update in the JMCB tracking system and databases and transportation cells. Briefed command about current status and distance of pending missions. Attended daily to classified security briefings. Assured safeguarding and accurate storing of critical Intel data. Accesses SIPRNET for confidential data input. Used SIPERNET phone line to confirm high visibility transport. Verified and confirmed arrival data of assets at origin and destination via the GDMS system. Managed tracking and locating asset throughout Afghanistan with the Mission Tracker and Global Data Management Systems (GDMS. Received and responded to emergency messages received through JDMS. Communicated with JMCB staff to gather and convey relevant information. Assisted in planning functions and conferences. Maintained, create and update unit continuity books and programs. Initiated research and obtain information for complex reports and special assignments including reports and special assignments generated in the JMCB.

DOD Civilian/Social Service Assistant Fort Bragg Soldier Support Center Army Community Center Bragg, NC 10/ 2009-09/2011

Improved the effectiveness of the Deployment and Mobilization Program to meet the needs of the Fort Bragg community. Provided education on several deployment concerns including difficulties during deployment cycle. Conducted training to soldiers and military communities on the impact of frequent deployments. Collaborated with FRSAs, FRG leaders and Commanders in organization to ensure planned events and briefings were successfully executed. Handled the In and out process for mobilizing and demobilizing soldiers at the Soldier Readiness Center (SRC). Handled an average of 1500 soldiers and family members on a monthly basis with registering CAC cards, AKO accounts, and passports, and obtained EV passes for family members.

Mobilization Deployment Specialist Fort Bragg Soldier Support Center 06/2008-09/2009

Conducted briefings with slide presentation and facilitate speakers regarding Operation Ready and ACS informational. Briefed Soldiers, Family Readiness Groups, Commanders, Reserves, National Guard and the general Fort Bragg community on available services for health care, family benefits, educational scholarships and other well-being promoting activities. Provided assistance concerning the use of computer including printing, installation, and word processing. Performed related library services including ensuring accurate inventory for resource libraries and verified identification for service eligibility. Performed linguistic support to Turkish and German spouses.

Client Intake/Information Referral Manager Army Community Services 11/2006-12/ 2007

Provided necessary information to soldiers, civilians, and family members regarding resources and entitlements such as overseas housing allowance, utilities information and translation and/or interpreter assistance as required that were available in the local community. Performed in/out processed and provided global relocation information to soldiers. Performed linguistic support to the Red Cross in Germany. Corresponded with local German doctors to verify status of patients that Red Cross received an emergency message. Collected client data with client tracking system (CTS). Assisted on processing Army Emergency Relief (AER) and consumer affairs concerns.

Education, Training, Certificates

EDUCATION, TRAINING, CERTIFICATES

Operation Excellent Training, United States Army, Fort Bragg, NC, 2010

Deployment Readiness Training, United States Army, Fort Bragg, 2009

ACS instructor, United States Army, Fort Bragg, NC 2009

Recognition Coin, HHD, 41st MP DET, 2009

Scroll of Appreciation, Germany Garrison Commander, Darmstadt, Germany, 2009

Recognition Coin, US Army Garrison Darmstadt, Darmstadt, Germany, 2007

Management Certification, Handwerskammer, Stuttgart, Germany, 2001



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